[Resolved]  Nokia 5310 Xpressmusic — Very bad service and very product quality on indiatimes shopping

Nokia — Bad Quality of Product and after services

This is regarding something that I never expected from the reputed company like NOKIA. Actually, here I am feeling like being fooled or cheated by the BRAND on which I had blind faith in regard to their product’s being genuine and services being 100% on TAT & QUALITY. One time a proud Owner of NOKIA N-95 handset is writing all this today as a DISGUISED customer of NOKIA.

Hope you can read between the lines how much I have been affected on this issue.
My issue is regarding the NOKIA product & the SERVICES provided to me by your Service Centers.

On 13th May 2007 I purchased a NOKIA N95-1(IMEI: [protected] from a NOKIA Priority Dealer “B.R. Enterprises, Gaur Glaxy, Plot No. 5, Vaishali, Ghaziabad” vide Bill No. 7600 right within 2 weeks of launch of this very product believing on NOKIA brand name. But, right after 1 month the handset started facing a problem of software hanging. On discussing this issue with Nokia priority dealer & Nokia Service Center and on several times consulting NOKIA Care I was always sent back with software re-formatted until the time I went out of warranty. Then on 20th Nov. 2008 the software hangs as usually for never turning up again. When I switched on my handset it started and goes up to the NOKIA WELCOME page and then restarted the system again. The problem continues with the handset.

The same was reported to NOKIA Authorized Service Center “MICRONAS TELECOM, C-4, Sector-2, Noida” ASC: 114_434038 vide Job Sheet No.[protected]/081205/69 and submitted my handset for the repair on 5th Dec. 2008. Within a week I was asked for the approval of repair cost of Rs.5, 900 which was then and there approved by me. But, today on 17th Jan. 2009 after 42 days I have been asked to take back my Nokia N95 un-repaired as they feel that it cannot be repaired in any of the NOKIA WORKSHOPS.
In between I made complaint for the same issue several times to NOKIA CARE Two refs. to: Complaint Ids: 2-3M3LZH And 2-3NR3OP.

During these 42 days I suffered TIME, Finacial, & Mental LOSS. It was really humiliating & frustrating to go to SERVICE CENTER or talking to NOKIA CARE several times and getting the same words back every time “YOUR HANDSET HAS BEEN SENT TO HEADQUARTERS AND NOT REPAIRED YET.”

Now, I am afraid of originality being tampered of my Handset N95. So, today I am writing this email to several concerned areas in hope somebody takes the timely right step to get me compensated for all these losses.

Today I have been made to regret on my decision of purchasing NOKIA N-95.
I have lost all my faith on NOKIA Brand.

Consumer In Disguise,
Amit Dimri
[protected]
[protected]@indiatimes.com

nokiya- 5310 xpress music — mobile replesment

सेवा में
नोकिया सर्विस केयर

सेट मोडल नअम्बर ५३१० md-८ इमी ३५३२०४०३१३१३५९७ दिनाक १८-०४-०९ को सानिया काम्नुकैशन मुगलसराय चंदौली रसीद नम्बर ४६५ शुभम श्रीवासतव के नाम से ख़रीदा गया और दिनाक २१-०४-०९ को बेटरी बेकप fm रेडियो ब्लूटूथ की कम्पलेन के साथ वापस किया गया/ यह सेट एक महीने में चार बार वाराणसी स्थित सर्विस सेंटर बाबा सर्विस पॉइंट फास्ट फ्लोर vijaya काम्प्लेक्स भेलूपुर में गया फिरभी ये सेट ठीक नहीं हुआ इसकेबाद हमें दूसरा सेट इमी नम्बर ३५८६५३०१२३०५०६० दिया गया जिसमे नो आउट गोइंग ऑडियो की कम्प्लेन के साथ ११ सितम्बर ०९ को वापस किया गया फिर दुबारा इसी कम्प्लेन के साथ १६ सितंबर ०९ को दिया गया जो अभीतक नहीं मिला /सर्विस सेंटर में जाने पर हमें उचित जबाब नहीं मिल रहा है कहा जा रहा है की उपरोक्त सेट की वारंटी समाप्त हो गई है /आप से निवेदन है की उपरोक्त दोनों इमी नम्बर को जाँच कर बताया जाय की कम्पनी द्वारा सेट बदला गया है या नहीं मेरी ६ माह की वारंटी तो असेही बीत चुकी है मेंरे इस पत्र पर ध्यान अगर नहीं दिया गया और मेरी परेशानी दूर नहीं हुई तो मुझे मजबूर होकर उपभोगता फोरम में जाना पड़ सकता है /

दिनाक ---१८-०९-०९ नोकिया उपभोगता
स्थान ---मुगलसराय सुरेश कुमार श्रीवास्तव
मो०--[protected]

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Nokia — Bad service and product

I bought Nokia E52 on 1st jan 2011.I found a dot appeared in screen.First time, i went service center at Anna nagar west in chennai.They received my mobile and returned back after 5hrs without rectifying that problem.I registered a complaint in nokia,and they replied to approach centre again.I went again to the same centre ,i dont know whether they had replaced screen or not,but the dot is appeared again in another place of screen and they added another problem along with that(Panels are in very loose,Turning control is not working).I approached again to that centre,but no response.I again complained to nokia,but no response from them.I never seen such kind of bad service and products in my life.

Dear Customer,

Please accept our sincere apologies for the inconvenience caused to you. Would request you to share your grievances at [protected]@indiatimes.co.in if the complaint is still unresolved or please update the status of your complaint by commenting on the blog uploaded by you.

Regards,
Team Indiatimes.