Nokia 5800 Music Express — SOFTWARE PROBLEM

Address:

Lakhimpur, Assam

I am user of Nokia product from past 10 years, recently i bought a new handset
Model No. 5800 Express music edition(IMEI:[protected]) dated 5th december 2009. In february i faced some problem regarding the handset, i took it to Nokia Care, North lakhimpur, they told me it has some software problem,they sent it to Delhi ,after one month they returned me the handset but very next day same problem happened again.This time i went to M/s Anisha Cell Point (Nokia Priority Dealer) N.T Road, North Lakhimpur,Assam-787001 from where i bought the handset,(attached cash memo file is given for your reference) they also sent it to delhi and same thing happened again like previous time, this time they took 25 days.this is the third time they sent the handset again,I tried to contact with Nokia customer care but no response came from them,they dont pick up the call,I called Nokia care in Bangalore,they also told me to call 30303838 but no response from this number also.
It is very embarrasing and i suffered a lot also,Now i want a new handset as an replacement, and compensation for the period i suffered unneccessary for them.Kindly look into this matter on urgent basis.


Regards,

Pranab Kumar Gogoi
M. No.-[protected]