[Resolved] Nokia 5800 — Regarding handset replacement

pradeepklr7

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi,
This is pradeep, with reference to above subject, i purchased nokia 5800 (IMEI : [protected]) on 28th jan 2011, than the problems started, Initially for few months it was working fine, later the display problems ( Not able to select the applications) started on 10th jan 2012, i gave that handset to nokia care at indiranagar, they told display is gone and they replaced the handset with the new one (IMEI : [protected]). for the safer side i extended the nokia warranty for one more year.
Again the similar problems started with the brand new replaced one, Similar problems what i used to face with the previous handset ie display problems ( Not able to select the applications). again i went to same nokia care (Indiranagar) on 18th August 2012 to repair regarding the same, they repaired it and they r informing me it is a liquid damage and you have to pay 2000 for the display to be replaced.but they were not able to show the liquid droplets inside it even though the warranty is ther till jan 2013.

Kindly help me out.

Thanks & Regards,
Pradeep.S
[protected]

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Aug 13, 2020

Complaint marked as Resolved

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Comments

sachin

from Delhi, Delhi

nokia 5800d- blue — replacement of handset

Respectfully i beg to state that i purchased one mobile handset model no nokia5800d- blue. Battery no[protected], 0670573andcharger no[protected], 0675387 on 10.04.09 from hotspot retails ltd, d-164 kamla nagar, delhi vide serial no 702. this set has been waisted from the date of purchase i went there to replace this handset for correction for 5/6 times and they said that this set has been damaged and cannot be corrected due to correction by coming 5/6 times and misbehaved with me by one person named himanshu or centre manager amit arora and further asked to give me rs 1000/- for correction while this set is under warranty period .its charger has been waisted and also deposited with kapil vihar nokia care centre vide jobsheet no .[protected]/090505/ 39. it shows that this set is an old one . i have expended rs 5000/-in going there and lost much time while i am income tax payee. i am feeling great difficulty and will not go again there for its correction.it is requested that the concerned company may be asked to give me new handset against this handset within 2/3 days and i may also be informed accordingly . in other case i will approached to other authority about it.

thanking you

Abhithelovebug

from Kanpur, Uttar Pradesh

Nokia 5800 — not replacing

sir
In an accident my mobile screen had damaged,I have submitted mobile to Nokia care chunniganj, kanpur.
they had broken my motherboard also.
now they are nit replacing ma moblle.
tell me what should i do.

Nokia India Customer Care

from Gurgaon, Haryana

Verified Support

Hi,

Sorry to hear about your experience. Please write to us on [protected]@ovi.com and provide us with the following details

1. Contact Number
2. Your Location
3. Device IMEI number.

We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.

Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.