[Resolved]  Nokia 5800 Xpressmusic — Harassment at Nokia Care Center, Kolkata

Address:

West Bengal

Dear Sir

I want to register complaint against authorized Nokia Service Centre in Kolkata (Address 10 LENIN SARANI< DHARAMTOLLA, KOLKATA -700013, Ph[protected], [protected]).

On 16th August I took my Nokia 5800 XpressMusic phone (IMEI: [protected]) bought on[protected] to Nokia Service Centre along with the original bill. It is clear that I still have 2 and 1/2 months of warranty period left. The problem with my phone is that the person on the other side can not hear me when i make or receive a phone call.

The very first thing I was told at the Nokia service center is to extend my warranty for 1 more year with Rs 565. I did not agree. Then after making me wait for one and half hours the technician told me that the warranty is over according to their online system and refused to provide service at that time. They even said that I had made a secondhand purchase when it is not. I bought my phone from C n buy, (4/1 Dum Dum Road, Nagerbazar, Kolkata - 700074). The sales person tore the seal in front of me. There is no question of a second-hand purchase.

When I argued he told me that he will send the photocopy of my bill for verification and it will take 20 more days.I called CnBuy and asked him to talk to them but the technician refused.

I do not understand why do I have to wait to get my phone repaired when warranty period counts from the date of purchase and not from the date of manufacture? If Nokia service center technician thinks the dealer have 'fooled' me then why did he avoid talking to them?

I conclude that they want to delay intentionally so that my warranty period gets over and they can charge me for repairing as he agreed it is a major problem.

I visited Nokia website Repair & Recycle section. The warranty checker shows that my warranty is over when i entered the IMEI no. But it is clearly written there that -

"However, this information is based on the date your device was manufactured. If you think that Limited Warranty Period for your Nokia phone has still not expired please carry receipt or other proof to your nearest Nokia Care Center."



Please help me get my phone taken proper care and repaired within warranty period. I also want to docket a complaint in Nokia India customer support. Can you please provide their mail id/ph so that I can lodge a complaint there too.

Following are the details of my phone. I have attached the scanned image of the original bill, and the Technical Verification Form given to me at the Nokia service centre, and a screen shot of warranty checker result.

Phone model: Nokia 5800 XpressMusic (IMEI: [protected], manufactured in April 2010)
Date of Purchase: 04/11/2010
Purchased at: C n buy, (4/1 Dum Dum Road, Nagerbazar, Kolkata - 700074)
Bill No: NAG/1090/10-11

I thought Nokia cares but what they care for is actually their business, not the customers.

Regards
Moon
Nager Bazar, Kolkata - 28
West Bengal
email: moonroy.[protected]@gmail.com