Nokia 6085 Mobile Phone — POOR SERVICE AND AROGANT REPLIES BY NOKIA EMPLOYEES

DEAR SIR,

I AM WORKING IN A GOVERNMENT OF INDIA UNDERTAKING HEADING THEIR REGIONAL OFFICE IN BHUBANESWAR. MY COMPANY HADPROVIDED A MOBILE PHONE MODEL 6085 NOKIA FOR MY USE. RECENTLY THE PHONE GOT SOME PHYSICAL DAMAGE AND I GAVE THE SAME FOR REPAIR AT M/S TALKTEL, 366, SAHEEDN NAGAR, BHUBANESWAR - 751007. WHILE ACCEPTING THE PHONE FOR REPAIR THEY HAVE HANDED OVER ME ON JOB SHEET NO. 062 DATED 09.5.2009 AND INFORMED THAT THEY WILL CONTACT BUT THEY HAVE NEVER CONTACTED AND AFTER 10 DAYS I WENT TO THEIR REPAIR CENTRE AND ASKED THEM FIRST THEY TOOK HALF AN HOUR TO FIND OUT AND THE THEY SAY THAT SPARES ARE NOT AVAILABLE. IT WAS REALLY SHOCKING NEW FOR ME THAT A MAJOR MOBILE CORPORATION LIKE NOKIA HAS APPOINTED SUCH A FRANCHIESE TEAM WHO EVEN CAN NOT INDENT OR PROCURE A SPARE FOR ONE PHONE. I REQUESTED THEM TO GIVE THE INDENTING DETAILS SO THAT I CAN FOLLOWUP. HOWEVER THE LADY AT THE COUNTER REFUSED TO GIVE IMMEDIATELY SHE BROUGHT THE PHONE FROM INSIDE AND WANTED ME TO TAKE BACK . I ASKED WHAT HAPPENED SHE SAID THAT THEY DO NOT KNOW WHEN THE SPARES WILL COME. IMMEDIATELY I ASKED TO TELL THE REASON TO A CUSTOMER DO THEY NEED 10 DAYS. EVEN TO RETURN ALSO SHE WANTED ME TO PRODUCE MY IDENTITY AND TAKE THE PNOHE, I PRODUCED MY DRIVING LICENSE, THEY SHE SAYS YOU GET A PHOTCOPY OF THE IDENTYTYCARD. THERE IS O PHOTOCPOY SHOP NEAR THAT REPAIR CENTRE. I REQUESTED HER TO MAKE A COPY THER BUT SHE ARROGANTLY REPLIED AND SAID IF YOU WANT YOU TAKE OR LEAVE IT. WE ARE NOT RESPONSIBLE FOR THIS.

I AM SURE BY DOING THIS SHE HAS SPOILED THE IMAGE OF A CORPORATION LIKE NOKIA.

I WOULD THEREFORE REQUESTED YOU TO KINDLY TAKE NECESSARY ACTION AND PLEASE ADVISE THEM THAT CUSTOMER SHOULD BE RESPECTED IN CASE THEY NEED SOME TRAINING KINDLY PROVIDE THEM HOW TO BAHAVE WITH THE CUSTOMER.

WITH KIND REGARDS,



RAMESH