Nokia 7210 — delayed service

nokia 7210 — Unsatisfied service

Hi,

I have to raise a strict COMPLAINT against your service. I Gave my handset to nokia Care Center in Pune Aundh . I bought this one month back from Pune itself from Nokia Priority Dealors Chinchwadh. After a week it startted giving me trouble. Its battrey was going down even after getting fully charged, also its body was getting heated after a usage of just 10 to 15 minutes.

I gave it to Nokia Care, Planet Cell, Shop No 18 Omkar Complex, D P Road Aundh, PUNE. The two problems 1.Battrey Back Up, 2. Heating UP were noted down by customer care & my handset was sent to Noida for service. After getting a message from them I went to Aunch Center but oit was not ready, It was really disappointing, even then I waited for few more days.

After another message I visted them & found that Battrey has been replaced but the heating problem was still existing. Now this was really RIDICULUOUS this time, visiting twice but not coming empty handed. If you can not provide the accurate service on time then why the hell you guys are opening such stores. This kind of incidents are bringing down the name of brand NOKIA......

As I am also working in Service Industry I understand the importance of each & every customer's concern but I believe your service providers in market are not at all serious towards their value & reputation or they have overachieved the position in market but let me tell you a customer can bring your report down at any point of time.

Now without any loss of time & money either I want athe replacement of handset or my whole money back at earliest.......

The whole information is given below required for your further action -

Mobile Number - NOKIA 7210- SuperNova

Address of Nokia Care, Pune - Nokia Care, Planet Cell, Shop No 18 Omkar Complex, D P Road Aundh, PUNE.

Job Sheet Number[protected]/091114/46

ASC - 675_504867

ESN/IMEI Number - [protected]

My Name - Manik Mahajan

Mobile Number - [protected]

REQUIRED AN URGENT ACTION WITHOUT ANY FURTHER DELAY.....

Regards,
Manik Mahajan

Nokia — Unsatisfied and disappointed

i Visited Nokia service centre tilak opposite tilak nagar police stattion, new delhi.
i bought nokia C3 IMEI no. [protected], i got a problem in battery backup so i went to replace the battery at nokia service centre, first they agreed to replace it but suddenly a scar on num pad which came at the time of lamination nd they refused to replace by saying its a breakage.
i bought a nokia N97 mini of IMEI no. [protected], i got a software problem nd wants to make my phone formatted, they agreed bt again refused by saying that there is a breakage of slide lock.

THE SCAR ........ how a scar on num pad can be responsible for battery problem ????
THE LOCK ......... how a lock can be responsible for software problem nd formatting ????
I am really dissappointed by the nokia service .... they all r cheaters..... i will not suggest any1 to buy a nokia phone as other cellular companies are providing a better service... den y shuld go for nokia

PLZ HELP ME KNOW IN COMNG OUT OF THESE PROBSS....???

Saurabh
[protected], [protected]

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have someone from the team connect with you. Please mention your name on subject and add your contact in the mail. Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India