Nokia 7210 — defective cellphone

SUB: DEFECTIVE CELLPHONE
POSTED: 28-11-09

sir, i had bought Nokia 7210, IMEI NO-[protected], battery No[protected]; 0675370, bill no- 1436, from HOTSPOT SPICE RETAIL LTD SHOP NO 202, HUDA MARKET, SECTOR-9, FARIDABAD HARYANA, PH[protected] ON 12-07-09. I regrat to inform you that i am facing problem within 2hr of purchase. at that time the phone was unable to catch picture and screen off so many times and show blank display. because of software problem, within 2hrs i visit to shop dealer but he refuse to take it back or changed the set and advise me to go to nokia care. i agried because of believe in nokia fame. after 2 days i went to nokia care he told me that it is due to software problem and solved it and assured me that now it works properly. When i used it then i known that the memory chip was also defective and the same problem of screening off was still in the set. i visit him again he take my memory chip and it tooks 20 days to get it new one and for screening off problem, he recall me after one month and told me reason that he download new version which was presently not available and will solved the problem. After one month when i visit nokia care he tookmy phone for one day and told me that they will change its display and surely solve the problem. Finally after changing display of phone, the problem is remain still and now also it screen is off so many time in a day, when i use this. you can conformed the problem by job sheet No[protected]/091102/19 Dated on 02 Nov 2009 at SIMAR SOLUTION 272, 1A IST FLOOR NIT FARIDABAD NEAR TREEPLE NINE. I AM VERY DISSAPPOINTED WITH THIS I AM WORKING MAN AND CAN NOT RUN HERE AND THERE EVERYTIME FOR THIS MANUFACTURING DEFECT. I request you to either replace the product with a functioning new product or refund my money within one week otherwise i have only last option to go to consumer court which is legal and my right also. i look forward to your immediate action on this occasion.
thanking you sincererly
PARAS PANT
EMI NO- [protected]
CON NO- [protected]
MAIL ID- PANT.[protected]@GMAIL.COM