[Resolved] Nokia 9500 — Hinge Assembly Crack Frequently | |
NOKIA CUSTOMER CARE Dear Sir, Please note that I have been forced to replace the hinge assembly of my Nokia 9500 Communicator repeatedly as it cracks quite frequently. Please note details of purchase and changes done as given below. Model - Nokia 9500 Communicator. IMEI: [protected] Date of Purchase: 18th Jan'07 Seller: M/s. Studio Cell - TTK Road, Alwarpet, Madras - 600018 Replacement of HINGE ASSEMBLY (Casing of Inner LCD). Date: 22nd Aug'07: Service Centre - M/s. Quantum Telesys - 32 Thiru Vi Ka Road, Opposite to Satyam Theatre, Royapettah, Madras - 600014. Bill No: 340; Amount Charged: Rs.1800 Date: 03rd April'08: Service Centre - M/s. Rocky Agencies (Formerly M/s. Quantum Telesys) - 32 Thiru Vi Ka Road, Opposite to Satyam Theatre, Royapettah, Madras - 600014. Bill No: 2771; Amount Charged: Rs.1800 Now I have noticed that the same Hinge Assembly has developed crack and needs to be replaced !!! I would like to ask Nokia, how come the mobile needs frequent replacement of Hinge Assembly which cost Rs.1800 every few months and over a period of 1 Year 4 months after purchase, I have to shell out Rs.5400 just to replace the same part every time !!! This is ridiculous to make expensive mobile which I have bought for over Rs.24, 000/- and needs a service cost of Rs.1800 every 2 months !!! When I took the phone to the same service centre, they have asked me to replace the hinge assembly at a cost of Rs.1800 again !!! I refused and wanted to speak with their owner / boss / manager and the person says the owner is out of station always and no one can meet. Instead he gave me Nokia customer care phone number 30303838. When I called this number from landline, it has directed me to call Bangalore number by dialling[protected] !!! I dialled this Bangalore number to speak with one customer service person, who asked about my problem & asked me to go to the same Nokia Service Centre and then call from there to know what is the problem !!! ?????????????????? THIS IS MULTI NATIONAL COMPANY "NOKIA" - NO CUSTOMER SERVICE, IRRESPONSIBLE BEHAVIOUR, BAD / WEAK PARTS WHICH WILL CRACK OR BREAK. WHEN CUSTOMER SEEKS A REMEDY THEY SIMPLY SAY IT IS PHYSICAL DAMAGE AND IS NOT COVERED IN WARRANTY !!! THE PHONE COST Rs.24, 000/- AND THE COST OF REPLACING "HINGE ASSEMBLY" EVERY TIME IS Rs.1800/-... WHICH MEANS I HAVE TO REPLACE THE PART 6 TIMES IN A YEAR WITH A COST OF Rs. 10, 800/- AND I HAVE TO SPEND THE COST OF PHONE IN JUST 2 YEARS TO KEEP IT WORKING IN GOOD CONDITION !!! RIDICULOUS INDEED !!! I request your reply and replacement of the Hinge Assembly part FREE of cost now. Thanking you Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
nokia 9500 — inferior quality mobile handset
To, Date[protected]The Manager,
Customer Support Care ,
Nokia Ltd,
SUB-NON SATISFACTION OF YOUR PRODUCT 9500
Respected Sir,
This is to bring to your kind information that I have been using your products since the past 7 years.
In these years I have almost changed around 10 Nokia mobile handsets and I have never faced any problems as such.I would like to thank Nokia for providing such good protable and user friendly handsets.There is a reason why I am saying this.
I have a son who is 10 years old and he uses my mobile the way I do.The functions given by nokia are so easy that anyone can use the product easily as compared to handsets of other company’s.
The latest handsets I have purchased from Nokia are 2 units of communicator 9500,one for my self and one for my nephew.It has been six months since I have purchased these handsets. The day since I have purchased these handsets myself and my nephew both are having problems with using it.
1.The handset working is very slow.
2.Applications take a lot time to start as compared to other Nokia handsets.
3.We have not stored anything in our memory card stills the working is very slow.
4.The handsets get hang at any point of time without any reason.
5.No stored name appears while receiving any message.
6.Old manufacturing date.
7.Web browser is very slow as compared to apple”s new iphone.
I have also updated the software of the handsets from your authorized service centre but the results are same.I have never in my life faced any problem while using any Nokia handsets but I am not at all satisfied with these handsets.
I am already distributor for Apple I Pods,Henkel Marketing India Ltd,Schwarzkopf Professional,Camlin Ltd in Mumbai.We always taken great care about our customers satisfaction because for us customers are GOD and we have never dissatisfied our customers.
Hence we request you to exchange our handsets with some other good handset like E50,N73 or any other in this range.
Kindly revert back at your earliest.Hoping to get a kind and favourable reply from your side.
Thank You
Dilip Jain
Upen Enterprise
Om Shanti Traders
I bought a CDMA Nokia phone - cost about 16,000Rs. Two months later the phone stopped working. This is in Trichur Kerala, and we sent the phone to Cochin service centre - Brightpoint. With great difficulty, after a month, the phone was returned, but insted of two month old phone in good condition, we got a battered phone of the same model with scrateches and a display panel which is not clear due to smudges. Brightpoint, Nokia Customer care and everybody else now claim that it is not their responsibility anymore and we have to accept this! Now brightpoint has taken the phone back but has written that the complaint is "Faulty phone cover" i assume because that is not covered under warranty!
In the last ten years that I have used a Nokia phone or the last five years of my Professional life (I work with the Times of India Group) I have not heard of such a callous attitude from the support for any brand let alone a brand with the reputation of Nokia. Their attitude seems to be that now that you have been dumb enough buy the snazzy advertising story of NOKIA having excellent after sales support, then you have to be satisfied with whatever we give you. Aparently, we are entitled only to a replacement phone, not necceraily in the condition that it came in...even if the original case was replaced on the returned phone we would have been happy!
I hate getting into legal recourse, but I am not left with any other alternative. Is there anything Nokia Care can do to redeem itself?
In the last ten years that I have used a Nokia phone or the last five years of my Professional life (I work with the Times of India Group) I have not heard of such a callous attitude from the support for any brand let alone a brand with the reputation of Nokia. Their attitude seems to be that now that you have been dumb enough buy the snazzy advertising story of NOKIA having excellent after sales support, then you have to be satisfied with whatever we give you. Aparently, we are entitled only to a replacement phone, not necceraily in the condition that it came in...even if the original case was replaced on the returned phone we would have been happy!
I hate getting into legal recourse, but I am not left with any other alternative. Is there anything Nokia Care can do to redeem itself?
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