Nokia — bad response from nokia care,balasore

Address:

Balasore, Odisha

i buyed a new nokia C6-00 in june..
during the last september i faced problem with the touch panel and went to nokia care...
there i was said that tthe phone would be sent to highe offices and the whole process would take 10 to 12 days...i submitted my phone there on 25th september...
after 15 days i called them on friday...they said me that it has been dispatched from the higher offices since 2 to 3 days but had not reached them due to puja holidays...they said that they would give me my phone by monday..when i went to fetch my phone on moday they again said that it had not reached them and would take more 2 to 3 days...moreover the execuetive there were arguing with me when i complained them....today on wednesday when i again called them to ask for my phone they said that i had not come...when i asked them the email id of their higher offices so that i would complaint they argued and disconnected my phone....i have not recieved my phone yet....

ITS REALLY INSULTING.....WHAT HURTED ME MORE WAS THE ATTITUDE SHOWN BY THE EXECUETIVES THERE.....
I WOULD ALSO LIKE TO BRING INTO YOUR KIND NOTICE THAT NOKIA CARE ,THOUGH A COMPANY STORE BUT DOESNOT SEEM TO BE...THE WHOLE CUSTOMER THOUGH A BIG HALL HAS ONLY ONE FAN..THE AIR CONDITIONER THERE IS EITHER SWITCHED OFF OR DOESNOT COOL THE HALL...THE TEMPERATURE INSIDE THE ROOM IS MORE THAN THE OUTER TEMPERATURE THUS IT CREATS A SUFFOCATING ATMOSPHERE...THERE ARE ONLY FOUR LADY ATTENDANTS TO ATTEND ATLEAST 100 PEOPLE DAILY...THUS GOING TO NOKIA CARE FOR EVEN A SMALL PROBLEM IS VERY TIME TAKING...THEREFORE I REQUEST YOU TO TAKE IMMEDIATE ACTION BEFORE IT SPOILS THE COMPANY NAME...
thanks...
sivam sakunia
email id:shivam.[protected]@gmail.com
phn no.:[protected]