[Resolved]  Nokia — Handset Repair Problem

Address:

Bangalore, Karnataka

I had purchased NOKIA 7210 handset which had some problem. I had approahed nokia helpcentre for the solution. Attached below is the complete detailson exchange of emails.


Hello Shreekanta,

Thank you for replay Nokia CareLine.

I understand that you want to know the status of your Complain

We value the importance of your concern and I am here to assist you.

We would like to suggest you we already transferred your matter to concern department and they work on it. They revert back to you as soon as possible.

Your case id 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Kapil Mathur

Nokia CareLine








[THREAD ID:1-56MUO75]
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-----Original Message-----

From: Shreekanta.[protected]@otis.com
Sent: 06/01/2011 09:56:58 AM
To: <contactcentre.[protected]@nokia.com>
Cc: <[protected]@host6.net>
Subject: RE: RE: RE: RE: WebForm Automated Email-1-[protected]

Can someone please attend this with some possible beneficial solution?
Someone called me during last week and told that he will get back to me after checking with service centre and I never got any call later on!!

Now you are actually provoking me to approach consumer forum by your negligent attitude, Now I have made up my mind to complaint even though the cost incurred will be more that the value of the handset!!

Now I need a new replacement for the handset because of the delays you have made and the pathetic service provided by the authorized service centre!!

Thanks and Regards
Shreekanta Bhat
Controller-NE & BEX Receivables-South Region OTIS Elevator Company India Limited Bangalore
Handphone:+[protected]
Office:[protected]


-----Original Message-----
From: contactcentre.[protected]@nokia.com
[mailto:contactcentre.[protected]@nokia.com]
Sent: Wednesday, December 29, 2010 8:36 PM
To: Bhat, Shreekanta
Subject: RE: RE: RE: RE: WebForm Automated Email-1-[protected]

Hello Shreekanta,

Thank you for contacting Nokia CareLine.

I understand that you want to repair your device as soon as possible. We are aware of the importance of this matter and I am very much willing to provide the necessary assistance you need to resolve this concern.

We have forwarded your case to the concern department. We will surly give you a call back in next 48 working hours.

Your case ID 1-[protected].

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question?
Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Ankit Nagar

Nokia CareLine


[THREAD ID:1-56MUO75]
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-----Original Message-----

From: Shreekanta.[protected]@otis.com
Sent: 28/12/2010 04:20:53 PM
To: <contactcentre.[protected]@nokia.com>
Subject: RE: RE: RE: WebForm Automated Email-1-[protected]

Dear Associate,

1. IMEI No. of your Nokia device (press *#06# to know the IMEI
No.)-[protected]

2. Job Sheet No-10903

3. Address of Nokia Care Center-Silk teleservices, N Annayya Reddy Building, Varthur main road, Marathalli, Bangalore-560 037.

Thanks and Regards
Shreekanta Bhat
Controller-NE & BEX Receivables-South Region OTIS Elevator Company India Limited Bangalore
Handphone:+[protected]
Office:[protected]

-----Original Message-----
From: contactcentre.[protected]@nokia.com
[mailto:contactcentre.[protected]@nokia.com]
Sent: Tuesday, December 28, 2010 4:16 PM
To: Bhat, Shreekanta
Subject: RE: RE: RE: WebForm Automated Email

Hello Shreekanta,

Thank you for contacting Nokia CareLine.

I understand that your Nokia 7210 Supernova has not repaired properly and also you have not got any call from our side. In response to your enquiry, unfortunately, we need some more information before we could exactly diagnose the problems that is encountered. The more specific details you include, the better our chances will be of detecting your exact problem. For us to best help you, we require the following
information:-

1. IMEI No. of your Nokia device(press *#06# to know the IMEI No.)

2. Job Sheet No.

3. Address of Nokia Care Center

Your Case ID is 1-[protected]

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question?
Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Maharishi Sharma

Nokia CareLine














[THREAD ID:1-56MUO75]
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-----Original Message-----

From: Shreekanta.[protected]@otis.com
Sent: 27/12/2010 03:34:33 PM
To: <contactcentre.[protected]@nokia.com>
Subject: RE: RE: WebForm Automated Email

I have not received any call back from Nokia yet! Can you please check and confirm?

Thanks and Regards
Shreekanta Bhat
Controller-NE & BEX Receivables-South Region OTIS Elevator Company India Limited Bangalore
Handphone:+[protected]
Office:[protected]


-----Original Message-----
From: contactcentre.[protected]@nokia.com
[mailto:contactcentre.[protected]@nokia.com]
Sent: Thursday, December 16, 2010 6:20 PM
To: Bhat, Shreekanta
Subject: RE: RE: WebForm Automated Email


Hello Shreekanta ,

Thank you for contacting NokiaCareLine.

I am Kapil Mathur working on case id # 1-[protected], so that we can
track this issue.

I understand you are dissatisfied with Nokia Care Center. We know the
importance of your concern and I am here to assist you and we thank you
for your interest in Nokia product.

We appreciate your interest in Nokia products. We know how important for
you to get your issue resolved as soon as possible.

We do apologise for the inconvenience that you have faced.As you are our
valuable customer thus we are arranging call back for you from our
senior department in 48 hours. so that they can resolve your issue on
priority basis.

For further enquiries, please email us or feel free to contact our
Technical Support Executives at 30303838 between the hours of 9:00am and
9:00pm, seven days a week. For online support, visit "Have a question?
Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to
your queries at www.nokia.co.in/support. We reassure you of our
continuous support.

Thanks for choosing Nokia.

Regards,
Kapil Mathur
Nokia CareLine



[THREAD ID:1-56MUO75]
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-----Original Message-----

From: Shreekanta.[protected]@otis.com
Sent: 16/12/2010 03:32:32 PM
To: <contactcentre.[protected]@nokia.com>
Subject: RE: WebForm Automated Email

I was out of station for sometime and I could not provide some of the
details when I received the call from customer service. Now I am in town
and request you to please provide the solution on this.

Thanks and Regards
Shreekanta Bhat
Controller-NE & BEX Receivables-South Region
OTIS Elevator Company India Limited
Bangalore
Handphone:+[protected]
Office:[protected]

-----Original Message-----
From: contactcentre.[protected]@nokia.com
[mailto:contactcentre.[protected]@nokia.com]
Sent: Friday, November 26, 2010 2:25 PM
To: Bhat, Shreekanta
Subject: RE: WebForm Automated Email

Hello Shreekanta,

Thank you for contacting Nokia CareLine.

I am Deepak working on Case ID 1-[protected], so that we can track this
issue. At the outset, please accept our sincere gratitude for the time
taken and efforts made by you in sharing your concerns with us.

I understand that you are facing issue with mobile battery.

We know how important for you to get your issue resolved as soon as
possible. We appreciate your interest in nokia products.

I would like to get some information from you please provide us Full
address of Nokia Care Center where you repaired your mobile and give us
the job sheet number which you received from Nokia Care Center.

For further enquiries, please email us or feel free to contact our
Technical Support Executives at 30303838 between the hours of

9:00am and 9:00pm, seven days a week. For online support, visit "Have a
question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find
answers to your queries at www.nokia.co.in/support. We reassure you of
our continuous support.

Thank you for choosing Nokia.

Regards,

Deepak Varandani
Nokia CareLine


[THREAD ID:1-56MUO75]
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-----Original Message-----

From: shreekanta.[protected]@otis.com
Sent: 26/11/2010 09:08:44 AM
To: contactcentre.[protected]@nokia.com
Subject: WebForm Automated Email

[Email address:shreekanta.[protected]@otis.com]
[Salutations:Mr.]
[First name:Shreekanta ]
[Last name:Bhat]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia services and software]
[Contact subtopic:Other services or software]
[Message:Hi,

This is Shreekanta here from bangalore. 2 Months ago I had some problem
with my 1.5 years old Nokia7210, the battery was not geeting charged and
based on the advice I purchased a new battery paying around 1200 rupees.
Even after replacement of the battery the same problem continued that
the battery was not getting charged!!?. I approached Nolia care (Silk
teleservices at marathalli bangalore) for the enquiry where by charging
350 rupees the Software update was done and after that the cellphone was
handed over to me with 50% battery charged. But unfortunately the
battery problem continued, now with 1200+350 rupees spent on the
cellphone repair without any resolution I approached the centre again
and to my surprise I was updated that the cellphone can be scrapped and
it cannot be repaired. I have spent marignally good money and around 4-5
hours (altogether) at the centre watching the India Australia test
series for no benefit to me!!!!. Now please tell me how can I get this
sorted out and I need a honest and benficial resolution on the problem.
If the SW was the poblem then why was the battery asked to be replaced,
and even i[censored]pload of SW was done the problem did not solve.

Waiting for some reply where either I can get the cellphone repaierd or
the money spent is refunded to me. I can return the battery which is not
used at all!!]
[Phone model:7210_supernova]
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