Otis Elevator Company Complaints & Reviews

1.Unexplained Access to Lift Mechanism:

Despite the fact that we have no active AMC with the company, their service provider accessed our lift mechanism without any prior permission or information. This raises a serious question — on what authority was he given access to our system? The incident appears highly suspicious, and we will be conducting an internal investigation into the same.

2.Lift Malfunction...

The order for the subject elevator was placed with on 03/02/2021
Ravendra Singh Kushwaha
Our Contract No: 52NC9106
Machine No./s - C9106
Contract No.:LC9106

03 Year With Material AMC was taken last year.
However there is no protection in lift against abnormal power supply.
In case o[censored]p and down in incoming supply voltage, Lift wiring got damaged. Lift is not working from 03 -04 Days.br...

Dear Sir,

Sub: Inefficient and poor services by OTIS India Gurgaon office in concerned to Lift No. i4139 installed at C 96 Sushant lok 3 sector 57 Gurgaon 122003

I am a senior citizen 72 years old and some people in my building are 75 years old. I am writing to you in agony and loss of trust on the company OTIS Ltd and regret buying the Lift for my house.

I got OTIS lift installed in January 2023...

There is oil leakage from the gear box. Please fix it...

My lift is not working for the last one week
I had registered several complaints but still I am waiting for the team to complete the job today they came and started it for once as soon as they went it stopped working again when I call them they said now our duty is off so we can't come today they don't even bother how the customer would manage to go upstairs on 3rd floor so I request the senior person to arrange immediate action....

Newly installed the lift. on specific the buttons are not working as expected. To open the lift of 3rd floor if you press the down button, the lift goes to the ground floor and stays there. then you need to press the up button to call the lift again and it then opens.
contact no for more details- [protected]...

Despite several requests and services, the lift is still having issues and doesn't work as it is expected. Otis management is requested to look into the level of service provided in Southern Mumbai....

Door not properly closing...

We have placed an order for G+2 lift since 2 years with 90% advance and the necessary installation process is not yet completed at Jyote Motors (BBSR) Pvt Ltd, A/62, Nayapalli, Bhubaneswa-751003 against Contract No- 52NT5620 and we are totally fed up of your service and in spite of repeated reminder, no one is responding nor resolving the issue. So we are expecting this installation within 10 days otherwise we will go for consumer forum regarding...

We have purchased a otis elevator from this company we have been facing a lot of problem with this company in regard with there rates / installation / and now services.
The company has very high annual maintenance charger and forces is customer to come under amc or else dennie you any services i would like to quart a few lines from there mail written to me

Also am kindly requesting you to renew the contract immediately...

Dear Sir
We have been provided with an OTIS lift (6 persons) at 6 storied building by our builder/ society. There is an annual maintenance contract with the company. For the last 6 months one complain not yet been recified.

Complaint: Entry door at the ground floor makes noise during sliding.
Address: Adarsh Classic, 10th Phase, Sonari, Jamshedpur. Jharkhand
Incharge of OTIS : Mr. Francis (M No-[protected])br...

Poor service in my area by otis. raised concerns that elevator is not working. instead of fixing it has been shutdown. we have a emergency but they dont even listen over call. multiple tickets but still mo solution.

Lift not working

We have bought a flat in Tambaram East - Chennai Via DAC Promoters. In this flat there are three elevators installed for the 3 Blocks.

Out of these 2 elevators were not working for the last 3 days, We filed a complaint with OTIS customer care 4836953 is the complaint no. From the day one we are getting some problem in all three elevators. very poor support by OTIS team. They are making us to beg everytime. In fact all these three elevators are under warranty. I never expected this kind of support from a reputed brand like OTIS. . In fact in our block we have about 6 floors and there are senior citizens and pregnant womens in the flats. I have highlighted this points also with the local support team. You shall reach me @[protected]. Till now no response pathetic, As an Individual i will never ever refer OTIS brand to anyone.

The lift has stopped working on Sunday evening and Otis support engineer is not available till Monday morning.

How are elderly people supposed to reach their homes on upper floors?

Non availability of 24 hour support is a serious problem

Dear Sir,

I hope this email finds you well. I am writing to bring to your attention the disappointing experience I have had with OTIS Elevator and the lack of responsiveness from your team.

To provide some context, I am a current user of OTIS Elevator in Goa and have been satisfied with the product's performance. Recently, I relocated to Gurgaon, Haryana, and now require an OTIS Elevator for my villa. Excited about continuing with your brand, I promptly contacted your customer care number on three separate occasions from my no [protected], clearly stating my requirement. Unfortunately, I did not receive any response or follow-up from your team.

I contacted customer care once again, On this occasion, I was informed that my request had been prioritized and that a sales representative would contact me. After waiting for two days, I finally received a call from Mr. Piyush Gupta of your sales team (contact number: [protected]). He provided me with information regarding the OTIS Elevator and its functions. However, to my disappointment, he failed to follow up on our conversation or provide any further assistance.

Due to this lack of proactive communication, I have been forced to constantly follow up on my case. Even after finalizing all the necessary details and sale cost, it has been three days since our discussion, and nobody has approached me for the signing of the contract. This delay in the completion of the process is both frustrating and concerning, as it reflects poorly on the efficiency and professionalism of OTIS as a company.

I have been a loyal customer of OTIS Elevator, but this recent experience has left me disheartened and questioning the level of service I can expect from your company. I am genuinely surprised and disappointed by the way OTIS has handled my request and the subsequent lack of follow-through.

I kindly request you to look into this matter with utmost urgency and take immediate action to rectify the situation. I believe it is essential for OTIS Elevator to address and resolve customer concerns promptly to maintain its reputation for excellence and customer satisfaction.

I trust that you will address this matter seriously and provide a swift resolution to ensure my confidence in OTIS Elevator is restored. I look forward to hearing from you soon and witnessing a positive change in the way my case is handled.

Thank you for your attention to this matter.

Thanks and Regards
Hitesh Chaudhary
[protected]

Two lift has been installed in upsida office building but one of the lift is not working from last 10 days kindly resolve the issue as soon as possible

Our otis lift is not in operation from last 3 days.
Your engineer did inspection on 12th April 2023 near about 02:00PM. He found aircord of the lift is warned out and need to replace, but till today EOD the work has not been done, consequently 42 flats are suffering for the movement including senior citizens, childrens, sick people.
You are requested to take urgent action and start the lift.

I am writing to bring to your kind attention that we M/s Kenge Construction co. have placed 6 lifts for TRIHMS block-II, whereas 3 lifts are already installed and the remaining 3 lifts are yet to be installed. We have already made full payment for all 6(six) lifts and the remaining 3 lift's parts have already reached the site. Now the problem is why none of the concerned engineers/ staff for installation have yet been dispatched. Whereas this is not the first time, no matter how many times we have to call you, or email your response is very late, we are so tired of contacting your executives. If you can't send your team for installation, why dispatch the material? We are supposed to handover TRIHMS block-II by the end of this month but just because of your lift we are unable to. We are so displeased with your side of works; we are losing our trust in OTIS company. We don't want to list the names of your team members/employee/executive. Now all you can do is take back the material which is yet to be installed and we are breaking our ties with your company.

My son almost lost his feet by a Otis escalator. He nearly could get his feet out in time.