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Otis Elevator Company Complaints & Reviews

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Last updated Dec 6, 2023
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Otis Elevator Company
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Otis Elevator Company Phone Numbers

Toll free
1 800 227 777
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34
Phone
+91 22 6679 5189,+91 22 6679 5151
13
14
Fax
+91 22 2844 9791
+91 22 2844 9793

Otis Elevator Company Website

Otis Elevator Company Head Office Address

Magnus Towers,9th Floor, Mindspace, Link Road, Malad (West)
Mumbai
Mumbai City District
Maharashtra
India
400064

Otis Elevator Company reviews & complaints(115)

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M
michael.ananth1979
Dec 6, 2023
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Elevator

Address:No. 59 Anna Street, 2G DAC Centum apartments, tambaram east chennai 600059

We have bought a flat in Tambaram East - Chennai Via DAC Promoters. In this flat there are three elevators installed for the 3 Blocks.

Out of these 2 elevators were not working for the last 3 days, We filed a complaint with OTIS customer care 4836953 is the complaint no. From the day one we are getting some problem in all three elevators. very poor support by OTIS team. They are making us to beg everytime. In fact all these...
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A
Amruta Phadke
Oct 22, 2023
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No support for lift breakdown

Address:Lion Society Dahanukar Colony Kothrud Pune

The lift has stopped working on Sunday evening and Otis support engineer is not available till Monday morning.

How are elderly people supposed to reach their homes on upper floors?

Non availability of 24 hour support is a serious problem...
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H
Hitesh Yogita
Jul 15, 2023
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Lack of service

Dear Sir,

I hope this email finds you well. I am writing to bring to your attention the disappointing experience I have had with OTIS Elevator and the lack of responsiveness from your team.

To provide some context, I am a current user of OTIS Elevator in Goa and have been satisfied with the product's performance. Recently, I relocated to Gurgaon, Haryana, and now require an OTIS Elevator for my villa. Excited...
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A
ajay_12
from Kanpur, Uttar Pradesh
Jun 27, 2023
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Regarding lift installed in upsida building

Address:Upsida lakhanpur Kanpur 208024

Two lift has been installed in upsida office building but one of the lift is not working from last 10 days kindly resolve the issue as soon as possible...
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P
PradeepKhandait
from Pune, Maharashtra
Apr 13, 2023
May 2, 2023
This thread was updated on May 2, 2023
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Lift is not in operation

Address:Axisa Society, B wing,Kiwale, Pune, 412101

Our otis lift is not in operation from last 3 days.
Your engineer did inspection on 12th April 2023 near about 02:00PM. He found aircord of the lift is warned out and need to replace, but till today EOD the work has not been done, consequently 42 flats are suffering for the movement including senior citizens, childrens, sick people.
You are requested to take urgent action and start the lift....
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C
Construction101
Jan 30, 2023
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Trust

Address:ESS Sector, Nerba colony, Itanagar-791111 Arunachal Pradesh

I am writing to bring to your kind attention that we M/s Kenge Construction co. have placed 6 lifts for TRIHMS block-II, whereas 3 lifts are already installed and the remaining 3 lifts are yet to be installed. We have already made full payment for all 6(six) lifts and the remaining 3 lift's parts have already reached the site. Now the problem is why none of the concerned engineers/ staff for installation have yet been dispatched. Whereas...
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E
Eric Schouten
Jan 5, 2023
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Escalator

Address:Paseo Herencia Shopping centre

My son almost lost his feet by a Otis escalator. He nearly could get his feet out in time....
+2 photos
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A
Ashok Shankar Lokhande
from Nagpur, Maharashtra
Jan 2, 2023
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Not received PF

Address:Nagpur

To,
The Office of the Regional Provident Fund Commissioner,
Sub-office Charkop
Kandivali (West)
Mumbai- 400067

Subject- Not received PF (MH/4154/31258)

Dear Sir,

I filled my PF form in the year 2021. After enquiring within 6 months i came to know that my form was lost by the department. I refilled the form in the year 2022 and submitted the same. When I enquired the...
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S
suvidhalift
from Gurugram, Haryana
Dec 27, 2022
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Lift Malfunction

Address:Gurugram, Haryana, 122011.

One of the lifts (labelled A2) installed in Block A of the Suvidha Cooperative Group Housing Society Limited, Plot No. GH-10, Sector-56, Gurugram, makes loud screeching sound and appears wobbly while it moves up and down. This may be rectified. Thanks....
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Address:shantee Housing 60 feet Road vasai west mumbai 401202

We have ordered 7 nos of lifts at vasai by order number contract number 52ND0541/45 and 52ND 0539/40 in 2 firms viz Shantee Housing and Shantee Swarg.
The Delivery Date was 30th october 2022 for all the lifts and the same was revised to December 5 2022 . The same was not honoured.

Mr Abhijit Pawaskar assured for 3rd date of dec 22, 2022 and the same is not honoured..

we want it to be done immediately...
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D
Dražen Ćućić
Nov 24, 2022
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Device for two-way communication

Address:J.J. STROSSMAYERA 79, 31000 OSIJEK

Hello,

my name is Dražen Ćućić and I am the co-owner's representative in one of the residential buildings where your OTIS elevator is installed.
In accordance with the Croatian Elevator Safety Ordinance from 2019, every elevator must have a built-in two-way voice connection, but your OTIS elevator, which was installed in our building in 2020, has a defect. On several occasions, I wrote a letter to OTIS Croatia,...
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P
Nov 22, 2022
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Bill

Address:116 Shagbark Way

On[protected] Otis Elevator was called to check our residential 2 story elevator. At no time was there a mention of the service (that was not completed) costing $1, 214.35! I am a 100% disabled veteran and on a set income and no way can pay this bill!...
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D
Dražen Ćućić
Nov 10, 2022
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Deficiency on the elevator - Device for two-way communication

Address:J.J. STROSSMAYERA 79, 31000 OSIJEK, CROATIA

Hello,

my name is Dražen Ćućić and I am the co-owner's representative in one of the residential buildings where your OTIS elevator is installed.
In accordance with the Croatian Elevator Safety Ordinance from 2019, every elevator must have a built-in two-way voice connection, but your OTIS elevator, which was installed in our building in 2020, has a defect. On several occasions, I wrote a letter to OTIS Croatia,...
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Dear George
I am very concerned with the level of service we have been receiving from Otis. I sent a work order on Friday 2810/2022 along with the code to the door(please see the attached doc)
On Monday 31/10/2022 I was informed that the lift has not been attended to, I rang Otis who advised me that you do not cover this site after a lengthy discussion one of your officers were able to locate the site and confirmed that someone...
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S
Sathkumar1985
from Bengaluru, Karnataka
Oct 11, 2022
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Lift issue

Address:SNR Verity, Sarjapur Bagalur Road, Thindlu Bangalore - 562125

I have raised many complaints but no one has resolved the issue. It's been more than 3 months, but still the issue remains same, After technician visit lift will work only one/two days....
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A
AshokVohra
Aug 6, 2022
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Recurring issue with lift

Address:Villa 18, Tulip Ivory, Sector 70

- Old and second hand type lift installed
- Lift making a lot of noise since installation
- Display board shows incorrect numbers
- Numbers do not match inside and outside of the lift...
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R
Ranjankumar Behera
Aug 5, 2022
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Lift fittings work and 2nd lift installation

Address:hotel sai international..paralakhemundi..gajapati district

There a problem in side lift and there is no any workers present in my field so kindly send some workers to inspection of lift..I last 2months have completed the fittings works bit no body have visited for inspection...
it's our humble request please send some workers for inspection...
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Sudhansu Rath
from Mumbai, Maharashtra
Jul 19, 2022
Jul 23, 2022
This thread was updated on Jul 23, 2022
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Very poor/Delay service

Address:Ajay Enterprises Pvt ltd Kenwood Tower Charmwood Village Surajkund Road Faridabad Haryana-121009

Dear Sir/Madan
We have 21 no's OTIS lifts.But since last 4years very poor and delay Service provide by OTIS. Our ARD is unserviceable since last two months but no response. Lift no-52MY1019 is unserviceable since 05/07/2022. Very poor and waste service by Otis .It has been hamper the good will of Company brand .OTIS is Frist elevator company but I don't understand why are the staff not look after it..Nobody positive response.
You...
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Post sale service is worst service
We paid nearly 10 Lakhs in Advance
Installation looks like very old parts been fixed with lot of scratches and loose fixing of parts
It’s already been above 1 yr they didn’t even handed over the lift to us
not even care how many times we call & complain, lift is not working properly up till now when we raise a complaint about this issue to
Service persons they were...
+8 photos
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R
R M Irani
Jun 3, 2022
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AMC not been carried out regularly

Address:Gagan A2/52 Gokuldham, Goregaon east, A2 / 52 Gagan

We have a service agreement valid from January 2022 to December 2022.
It is seen that the AMC is not carried out at proper intervals as per the contract....
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