[Resolved]  Nokia — Never Buy Nokia Care Protect or even any Nokia Product

Address:

Bangalore, Karnataka

Hi,

I Bought a nokia 5800 mobile on 12th October 2009. Also I bought Nokia care protect (extended warranty for one year). That means warranty is applicable till OCtober 11th 2011. But When I visited them last week of September 2011 for a complaint in the phone, They said it is out of warranty. They are saying my online warranty is expired. I dont understand online and offline warranties. I complained to the customer care multiple times. Multiple phone calls. Multiple visits. Alas !!! How come it will get resolved. I live in Inda Man !!! Where Consumer priority and service is almost non existent. The same Nokia behaves differently to customers in US And Europe and India means they take it for granted. Any ways, With poor and software and now with poor service added to feathers of Nokia, I am sure Nokia's days are counted.

Never ever Buy any Nokia Product !!! Please think thrice before you buy. I am sure even if you think once also you wont buy theirs.

Thanks
Kuhan

My case Details :


Hello Kuhan,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the online warranty of your device.

We regret the inconvenience caused to you. We value the importance of your concern and we are here to assist you.

We would like to inform you that we have already forwarded your case to our relevant department. Kindly be assured that our relevant department would contact you at the earliest to assist you further.

Your case ID is 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Anita Choudhary

Nokia Careline


[THREAD ID:1-5GIDQW8]
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-----Original Message-----

From: [protected]@yahoo.com
Sent: 30/09/2011 05:08:40 AM
To: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com>
Subject: Re: WebForm Automated Email

Hi,

Please find attached the scanned copy of the bill as proof for purchase


Thanks
Kuhan


________________________________
From: "contactcentre.[protected]@nokia.com" <contactcentre.[protected]@nokia.com>
To: [protected]@yahoo.com
Sent: Friday, 30 September 2011, 10:14
Subject: RE: WebForm Automated Email

Hello Kuhan,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the concern with the warranty services of your Nokia Device.

We regret the inconvenience caused. Please be assured that the matter would be looked into on a priority basis. To look into your concern further and assist you in the best possible way, we request you to revert with the scan copy of proof of purchase.

Your case ID is 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00 am and 9:00 pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Raj Verma

Nokia Careline




[THREAD ID:1-5GIDQW8]
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-----Original Message-----

From: [protected]@yahoo.com
Sent: 29/09/2011 01:23:36 PM
To: contactcentre.[protected]@nokia.com
Subject: WebForm Automated Email

[Email address:[protected]@yahoo.com]
[Salutations:]
[First name:Kuhan]
[Last name:Ramanathan]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia services and software]
[Contact subtopic:]
[Message:Dear Sir,

Greetings !!!

I bought a Nokia 5800 Mobile. Please find below the details:

Model : Nokia 5800
Date of Purchase : 12 October 2009
Place of Purchase : Reliance Mart, Bannerghatta Road, Arakere, Bangalore.
Device Serial Number : [protected]
Mobile Number : [protected]

I also purchased a Nokia Care Protect (Extended one year warranty). Please find below the details:



First Name : KUHAN
Last Name : RAMANATHAN
Phone Number : [protected]
Email : [protected]@yahoo.com
Device Serial Number : [protected]
Registration PIN : [protected]
Registration Date :[protected]


Now, Today I went to Nokia care bangalore, btm layout office. Please find the details below:

Mobile Care *
Mobile Care *
Bangalore
shop no# 808,7th Cross road, MICO Layout, BTM 2nd Stage, Bangalore-560076

Phone :[protected]
[protected]
E-mail: [protected]@nokiacareindia.com


Now my mobile has some heating issue while browsing internet using 3G. But the Nokia care people in the above place are saying that my mobile is out of warranty. They are saying that they will take the warranty as per their online data. They are not treating the customers properly.

Let me ask one question. I bought mobile on 12th October 2009 and also bought Nokia care protect extended warranty coverage for 1 year after the standard one year warranty that comes with the device. Then does not that meant that my mobile is under warranty till 11th October 2011. Why warranty is denied for my mobile.

Please resolve this issue as early as possible failing which I may have to escalate the matter.

Thanks
Kuhan]
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