[Resolved]  Nokia — Nokia Care Center

Address:

Bangalore, Karnataka

Dear Sir/Madam,

This is to inform you that I am currently using Nokia N8. Recently there was some issue with phone(charging point was not working properly, Phone was hanging & even network problem was also there). I visited Nokia service and they said to submit the Handset. I have submitted hand set on 15Oct2011 and on 17th they called me up in evening to come and collect the Handset. When I checked the handset their were scratches on the handset that too very prominent. When I submitted my handset their were no scratches present. Only on the screen guard(not screen) some scratches was there. I always put my phone in a proper pouch. They have handled it very roughly. Initially when I wanted to speak to manager he was not willing to meet me and discuss regarding this but when i told them I will escalated to head office and he came and meet me. Then i explained his and he said he will look into this but will take approx 1-2 weeks time to replace as the parts are not availabel. I told him crearly that my handset was not having any scrathes so I wont accept the handset with scratches. Still the handset are with them only. Sir/ Madam I want you too look into this on priority basis and resolve this. I wont accept handset if their is any scratches.
I also want to inform you that I am very old customer of Nokia. I am using Nokia since Nokia 3310 was launched. The handset which I have used are Nokia 3310, Nokia 2210, Nokia 6600, Nokia n70, Nokia n72, Nokia N8, Nokia 2505. Even I have won prize for best photography from my Nokia N8 and seeing this my friends have purchase Nokia N8.
So please do the needful.
The Service center Name : SHILAK INC, RT Nagar, Bangalore,
Job sheet no 22081,
IMEI NO : [protected]]
[Phone model:]
[Mobile:[protected]]

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
contactcentre.[protected]@nokia.com

Oct 20

to me
Images are not displayed. Display images below - Always display images from contactcentre.[protected]@nokia.com
Nokia


Hello Amit,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of your Nokia device.

We regret the inconvenience caused to you. We value the importance of your concern and we are here to assist you.

We would like to inform you that we have forwarded your case to our relevant department. Kindly be assured that our relevant department would contact you at the earliest to assist you further.

Your case ID is 1-[protected]

For further enquiries, please feel free to email us or contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Anita Choudhary

Nokia Careline


[THREAD ID:1-5H3D41D]



Nokia Care Protect extends your Nokia warranty






-----Original Message-----

From: [protected]@gmail.com
Sent: 19/10/2011 09:30:43 AM
To: contactcentre.[protected]@nokia.com
Subject: WebForm Automated Email

[Email address:[protected]@gmail.com]
[Salutations:]
[First name:amit]
[Last name:kumar]
[Country:INDIA]
[Language:English]
[Gender:M]
[Contact topic:Nokia services and software]
[Contact subtopic:Other services or software]
[Message:Hi,
This is to inform you that I am currently using Nokia N8. Recently there was some issue with phone(charging point was not working properly, Phone was hanging & even network problem was also there). I visited Nokia service and they said to submit the Handset. I have submitted hand set on 15Oct2011 and on 17th they called me up in evening to come and collect the Handset. When I checked the handset their were scratches on the handset that too very prominent. When I submitted my handset their were no scratches present. Only on the screen guard(not screen) some scratches was there. I always put my phone in a proper pouch. They have handled it very roughly. Initially when I wanted to speak to manager he was not willing to meet me and discuss regarding this but when i told them I will escalated to head office and he came and meet me. Then i explained his and he said he will look into this but will take approx 1-2 weeks time to replace as the parts are not availabel. I told him crearly that my handset was not having any scrathes so I wont accept the handset with scratches. Still the handset are with them only. Sir/ Madam I want you too look into this on priority basis and resolve this. I wont accept handset if their is any scratches.
I also want to inform you that I am very old customer of Nokia. I am using Nokia since Nokia 3310 was launched. The handset which I have used are Nokia 3310, Nokia 2210, Nokia 6600, Nokia n70, Nokia n72, Nokia N8, Nokia 2505. Even I have won prize for best photography from my Nokia N8 and seeing this my friends have purchase Nokia N8.
So please do the needful.
The Service center Name : SHILAK INC, RT Nagar, Bangalore,
Job sheet no 22081,
IMEI NO : [protected]]
[Phone model:]
[Mobile:[protected]]
[Second Phone Number:]
[CPF Or CNJP identifier:]
[Province:]
[City:]
[IMEI:]
[Product code:]
[Operator:]
[Operating system:]
[Web browser:]
[Online shop order number:]
[Product software version:]
[Maps application version:]
[Navigation licenses purchased:]
[Map data installed:]
[User ID/user name:]
[Service name:]
[Application name:]
[Application version:]
[Connection type:]
[PC Suite/Ovi Suite software version:]
[MS Communicator Mobile version number:]
[Social Networks version number:]


amit kumar

Oct 25

to contactcentre..
Hi,

May I have an update on my case ID is 1-[protected]. I didint receive any update from past 1 week.


Thanks & Regards,
Amit Kumar
[protected]
--
contactcentre.[protected]@nokia.com

Oct 25

to me
Images are not displayed. Display images below - Always display images from contactcentre.[protected]@nokia.com
Nokia



Hello Amit,

Thank you for e-mailing Nokia Care.

This email is in reference to your concern with your Nokia device.


We regret the inconvenience caused to you. We value the importance of your concern and we are here to assist you.

As per your previous conversation to our concern departement on 21october, we request you to kindly wait till the Nokia Care Center processing on your issue. Further, we request you to kindly contact the same Nokia Care Center for further assistence in this regard.

Your case ID is 1-[protected]

For further enquiries, please email us or feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Thank you for choosing Nokia.

Regards,

Naman Dhir

Nokia Careline.


[THREAD ID:1-5H3D41D]










-----Original Message-----

From: [protected]@gmail.com
Sent: 25/10/2011 10:47:07 AM
To: contactcentre.[protected]@nokia.com
Subject: Re: WebForm Automated Email

Hi,

May I have an update on my case ID is 1-[protected]. I didint receive any
update from past 1 week.


Thanks & Regards,
Amit Kumar
[protected]

On Thu, Oct 20, 2011 at 2:52 PM, wrote:

> [image: Nokia] Hello Amit,
>
> Thank you for e-mailing Nokia Care.
>
> This e-mail is in reference to the service provision of your Nokia device.
>
> We regret the inconvenience caused to you. We value the importance of your
> concern and we are here to assist you.
>
> We would like to inform you that we have forwarded your case to our
> relevant department. Kindly be assured that our relevant department would
> contact you at the earliest to assist you further.
>
> Your case ID is 1-[protected]
>
> For further enquiries, please feel free to email us or contact our
> Technical Support Executives at 30303838 between the hours of 9:00am and
> 9:00pm, seven days a week. For online support, visit "Have a question? Ask
> Nokia" at www.nokia.co.in/asknokia. You may also find answers to your
> queries at www.nokia.co.in/support. We reassure you of our continuous
> support.
>
> Thank you for choosing Nokia.
>
> Regards,
>
> Anita Choudhary
>
> Nokia Careline
>
>
> [THREAD ID:1-5H3D41D]
--