[Resolved]  Nokia — PURCHASED NEW E71 (FAULTS)

Hello you are not alone

I have the same problem too. After using the Nokia E71 “smartphone’ for a while I can’t access the MENU page after pressing on the MENU button. I’ll have to restart (including doing a full restore by keying *#7370#) the E71 again. The problem resurfaces like 2-3 days’ time. Annoying!

BTW: Nokia, Singapore, gave me the second replacement set (total third set including my first brand new E71) which is faulty also. Nokia, SG, claims that my second and third sets (below) are new. Nokia says it is most likely corrupt data from my micro SD HC card that is causing the problem. After testing the 2nd & 3rd set with ScanDisk 8GB and Nokia’s 2GB micro SD HC cards and getting the same problem. I doubt they are the problem.


1st set IMEI No.[protected],
2nd set IMEI No[protected],
3rd set IMEI No.[protected]

Has anyone used these E71s before (in Singapore)?

For your case ask them for a brand new replacement with factory screen protectors for front screen and rear camera screen; ask Nokia to put “brand new replacement” in their replacement letter to you. Otherwise you will not accept it. I should have done that because in Nokia’s limited warranty they can give you a replacement that is new or one that is reconditioned.

Alaster Tan
Singapore
[protected]@yahoo.com

Hi i am i one of the victims that has this problem... after certain hours when i press the menu button it does not react. As my set is re-contract Singtel Shop replace me with another set but problem persist.

well wait till i am free time to visit nokia care and visit them and gonna have a long session with them.

Ignore my earlier comments. Both my replacements (2nd & 3rd set) are new - my mistake apologies.

Alaster

do not buy Nokia next time. I have big problems with my N96 and been to NCC wheelock place 11 times and still nothing been solved. I have the same problems only hours after they claim they have repaired and QC. Now I am asking for a replacement phone. Otherwise i may have to go to CASE and small court Tribunal. Waste of time . Forget Nokia as i think they outsource their repairs and have no control over the QC. I have used many samsung phones also from Singtel. so far no problems. seems to be more reliable.

I am now on my 4th phone and still have the same problem with my e71. The menu button does not always work. If you switch off it will work for a while then go off again.

Nokia — menu not open

I am to bring into your knowledge that the above mobile phone was purchased on 27/02/2010 for rs.9500/- that the some has been given to the workshop two times nokia care jagatpuri delhi-92 and three times at the noida center c-4 sector 2 (in all five times) but it is of great destroy to me that the daid mobile has not been in order yet. I have no option left but to request your goodself to either change the above daid mobile phone or refund my money in full with a compensation for the charges.

I have to opent on my visit to the service center further, if no action is taken at your end by your goodself, I will have no option left but to go some appropriate forum