[Resolved] Nokia — Poor Nokia Care Service | |
Its been very dissapointing to write in a mail regarding the poor nokia care services being provided by few of the Nokia care stores, i own a N81- 8 GB and bought it 6-7 months back, since the upper keypad stopped working i went to a nokia care centre in Ahmedabad, this is its address n communication details: Bohra Communication, 7, Heera Panna Shopping Centre, Near Stadium, Five Cross Road, Near Dominos Pizza, C.G. road, Navrangpura, Ahmedabad-380009, Phone:[protected]/26403291/ [protected]/26403291/ E-mail: [protected]@nokiacareindia.com the person who was checking my cellphone took out the keypad with a blade and scratched the keypad and when i asked him to replace it he said its a cosmetic complaint n will not be considered even when he himself did it n was not admitting his mistake, later i complained the Head Mr Rajeev and he assured me he will get it replaced in 2 days n will contact me himself, he didnt contact me and the store also got closed for renovation so i dont know where to go, the keypad itself was stuck badly by the service guy n keeps coming out again and again. i have also faced few service related issues with my Nokia 6600 handset n its shameful to say it was laos done same way in another nokia care centre in lucknow, with this bad state of nokia service i surely dont feel like buying Nokia again though by now i have been buying Nokia handsets only. its a shame for the brand and i do feel u need to do something about it. thanks, suyash lakhtakia. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 9 Comments | |
Comments
nokia/nokia6260 — about nokia care
I HAVE GIVEN MY MOBILE ON 13TH OF SEPTEMBER TO REMOVE IMPROPER DISPLAY, CHARGING.THEY CALLED ME ON 14TH SEPTEMBER TO RECEIVE MY MOBILE WITH WORKING PROPERLY. ON 14TH SEPTEMBER HE SAID TO ME IT CAN NOT BE REPAIR HERE SO WE ARE SENDING IT TO THE COMPANY AND CALLED ME ON 24TH SEPT. FROM 24TH SEPT. TILL TODAY I AM VISITING NOKIA CARE DAILY WHICH IS SITUATED AT TUDOR 82 BEGUM BRIDGE CROSSING MEERUT. MY JOB SHEET NUMBER IS[protected]/080913/65 AND TARGET DELIVERY DATE IS 13TH SEPTEMBER. I gifted a Nokia Cell to my cousin, IME no. [protected]. In July'08, she got some prob in it. She gave it to Nokia care. For last one month we are getting differnet answers from them like, It is being sent to Delhi and is coming back by courier, It has got some prob which cldnt be repaired, the courier by which it was coming back is lost, Its still being repaired. Funny! ridiculous! we are fed up now and planning to buy a new cell
To Whom it May Concern
Customer Care Officer
I gave my Nokia N70 last Friday to a what so called "Nokia care", it was a display problem, other technicians from Kamlanagar also said it was a display problem, recommended me to take to Nokia Care on Mall Road. I was told that it should be ready in one day, Saturday 5.pm. i rang him on Saturday at about 2.30 pm. he told me to come after 5.pm. at 5.15pm i rang him not less than 15 times and had no reply at all. so i went to the shop and the shop was closed, i rang again and this time he answered ''come back on Monday your phone is ready and all'' i felt so bad. i said ok. Monday i rang him he said there is a problem and it will be ready next Monday". i was fed up with this. i told him to call me the soonest possible, he said he will call me on Friday, that is today. Guess what? he never did. i went to the shop, met him, he said come back on Monday or Tuesday. Do you think i will have it fixed then. i told him bring back the phone for me, he said he will bring back for me after 8.pm. i rang at 8.20pm after nearly 8 times, finally he picked up the phone and said the shop is closed come tomorrow (Saturday 21st).
Can you, or anyone please tell me if i can get my phone back tomorrow, with same condition as i gave it in last Friday.
Your company, Nokia needs to employ people with professional level to provide a reasonable services, customer service as well as better technicians.
Customer Care Officer
I gave my Nokia N70 last Friday to a what so called "Nokia care", it was a display problem, other technicians from Kamlanagar also said it was a display problem, recommended me to take to Nokia Care on Mall Road. I was told that it should be ready in one day, Saturday 5.pm. i rang him on Saturday at about 2.30 pm. he told me to come after 5.pm. at 5.15pm i rang him not less than 15 times and had no reply at all. so i went to the shop and the shop was closed, i rang again and this time he answered ''come back on Monday your phone is ready and all'' i felt so bad. i said ok. Monday i rang him he said there is a problem and it will be ready next Monday". i was fed up with this. i told him to call me the soonest possible, he said he will call me on Friday, that is today. Guess what? he never did. i went to the shop, met him, he said come back on Monday or Tuesday. Do you think i will have it fixed then. i told him bring back the phone for me, he said he will bring back for me after 8.pm. i rang at 8.20pm after nearly 8 times, finally he picked up the phone and said the shop is closed come tomorrow (Saturday 21st).
Can you, or anyone please tell me if i can get my phone back tomorrow, with same condition as i gave it in last Friday.
Your company, Nokia needs to employ people with professional level to provide a reasonable services, customer service as well as better technicians.
Sir
Mai satisfide hoo nokia care service se ke mera mobile hanging problem tha lekin mai nokia care gaya or meri problem unho ne 15 se 20 theek kar diya
i satisfide nokia care
thanx NOKIA CARE SERVICE, &Nokia Family
Mai satisfide hoo nokia care service se ke mera mobile hanging problem tha lekin mai nokia care gaya or meri problem unho ne 15 se 20 theek kar diya
i satisfide nokia care
thanx NOKIA CARE SERVICE, &Nokia Family
Sir, my handset nokia 6030 ask me about restriction code, which I do not know. Please prvide me it's solution.
I do agree with the comments about the customer care and gesture extended by technical staff inside the glass cabin at Nokia care at C.G. road, Navrangpura, Ahmedabad (Gujarat) India.
I used to cherish my nokia mobile - model prism until one day it stopped charging and battery dried of completely. Since I was on tour, I had to go for another mobile which is undoubtedly Nokia 6300. When I returned from tour, I had contacted the above care centre where it was diagonosed that there is no problem in the charger but the battery has completely worn out and since the model is now outdated, the battery stock didn't at all existed. They infact refered me to some unauthorised dealer from where I got the battery. To my surprise, after installing the battery, I found the same problem, that it is not charging. Now I have purchased a charger for battery too to keep the mobile alive.
Can I pray for any justice..
Is the brand taking over me...
Santosh Sadasivan
[protected]
I used to cherish my nokia mobile - model prism until one day it stopped charging and battery dried of completely. Since I was on tour, I had to go for another mobile which is undoubtedly Nokia 6300. When I returned from tour, I had contacted the above care centre where it was diagonosed that there is no problem in the charger but the battery has completely worn out and since the model is now outdated, the battery stock didn't at all existed. They infact refered me to some unauthorised dealer from where I got the battery. To my surprise, after installing the battery, I found the same problem, that it is not charging. Now I have purchased a charger for battery too to keep the mobile alive.
Can I pray for any justice..
Is the brand taking over me...
Santosh Sadasivan
[protected]
i have problem with unlock key of nokia 5230. I have visited nokia care centre 5 to 6 time and they are just ignoring my problem by saying come next week. Please help..
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
51%
Complaints
7893
Pending
0
Resolved
3915
+91 12 4483 3000
+91 22 6776 9000
+91 33 4006 2264
SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
View all Nokia India contact information
I have given my Nokia 6260 phone with display problems for servicing on 19th Nov 2007. The phone was returned on 7th dec 2007 with a bill charging Rs 711.00 on account of Flex replacement. But the issue was not resolved. I returned the phone to the Nokia care unit for re servicing. The handset was returned to me the next very day. Still the issue persists. Is this kind of incompetent poor service expected from a company like Nokia. Henceforth I would advice people not to take any Nokia set which choosing for a new phone. My service job sheet no is[protected]/071119/53.
Regards,
Kaushik Mitra