Nokia India Complaints & Reviews

Dear sir,
This K.MANYAM I was purchesed a mobile 3230 8 th december 2006 that mobile have techinical problems due to that gone to replacemet to nokia company insted same hand set replacement shall go for othe series by paying extra amount

please conform me imedietely



thanks & regards
K.MANYAM
+91 [protected]

The unersigned had purchased a nokia handset in the month of Sep.06 from Patna. Handset got some fult accordingly the set has been handedover to M/s ROOPRANG Telecom on 12.10.2006 Jobsheet no[protected]/061012/89 . The website is displaying that the set has been repaired and jobsheet is closed whereas the delivery of the above set has not been made to us.

NIPUN AGRAWAL

Respected Sir,

I have Mobile Nokia set of 3510 (i). I had purchased one Nokia battery from Nokia Care Jabalpur on 30.10.06 which is numbered BLC-2 (3.6 V) JSR 0906 made in Hungary. The dealer told me that it was manufactured in the year 2006. He gave me the warranty of six months in written bill. Recently I checked the battery and found that it is made on date 09.01.2002. I paid Rs. 750/- for the battery. I feel that the Nokia care has cheated me. He signed on the battery and marked the date 30.10.06 manually in ink. When I contacted the firm he told me, “I am unable to help you. You may lodge my complaint in Nokia Company”. The address of the Nokia Care is as under:
Nokia care
Shop No. 9, Rattan Market, Marhatal, Opp. Guru Nanak Girls School, Jabalpur
Phone No.[protected]
[protected]
These kinds of act has not only harassed me but also defamed your good prestige in market. It would be appreciated an appropriate action against the said dealer who has malice intention and misbehaved with us.
Thanking you,

Yours truly,

(G. P. Gupta)
Mob. [protected]
[protected]

SIR,
I lost my mobile phone the phone number is [protected]. I t lost around 11.00 a.m. at JNTU,Kukatpally,Hyderabad. immediate Another things are such as pen drive ,money and bus pass lost along with the mobile. Please take immediate action about this.
My Address and contact number
v.hemalatha
c/o G.Dattatreya(advocate)
Gandhi Road
Proddatur516360. [protected], [protected]

v.Hemalathabr...

I have purchased a mobile, Make-Nokia, Model No.- 6020, Sr. No. [protected] in the name of my daughter Moupriya Ghosh in August,2006 from Kolkata.
The set was suffering from several troubles like ringing tone, alert, audio quality, video quality in November,2006. So I visited Nokia service centre HCL Infinet, 37 Shakespeare Sarani,Kolkata-700 017, Phone no.[protected] for repairing/replacement of the handset in the same month.After repairing of the handset the said service centre assured verbally that no such trouble will be found in future during handing over the repaired set to me.
Again the similar problem has occured in the month of June,2007 and set was handed over to the same service centre on 12/06/2007 against job sheet no [protected] with a request to replace the set as it appears that the set is inherent defective one due to the repeatation of the similar trouble. But the service centre returned the set after repairing without replacement.
As a matter of regret this is to be noted that same troubles again appear on 10/10/2007.
The above fact establish that the set is a inherent defective one.
As such I am claiming the replacement of the set by new one with free of cost.
Kindly advise further course of action from my part.

i had given my ph 7610 on 27 .08 .07 for repairing
they handle it to me after aweek i paid 1850 for that .after one week it occured same problem. igive it again to nokia care center. from that time they cant repair it yet and the phone also there some time they say come that day again says come next day again come that day

Hi ,myself Shivakumar from Bangalore and i was using nokia 7710 handset but by mistaken i have lost the handset in shimla but there the police is telling that they can't do anything ie they can't tracker throug IMEI NO ... So can anybody is there to help me out from this problem ............
MY IMEI NO IS [protected]

Regards
Shivu

I am including the chain of email with Nokia(Latest on top):-

Hi Revathi,

Thanks for your inputs. Could you please let me know if I can counter check with any senior person regarding the reason for the defect.
I already mentioned that its a very very very small blue color spot/mark which is even hard to see and that is also near to the charger slot (no other mark).
I would like to confirm if issue is really because of what your Nokia Care Center reprecentative is saying.
It shows us a dictatorship of Nokia Care and customers have no other option in this kind of situation.
Nokia made the rules and Customers have to abide by the rules of Nokia.

The only options left for us/customer is either go to consumer court for our concern and/or educate the people that you should not go with NOKIA.
Anyway thanks for the feedback, as a part of big corporate I'll start educating my colleagues in India first and then World Wide.

Finally, we are still awaiting if you have any/final feedback for US/Customers for the satisfaction.

Thanks,
Santosh
- Hide quoted text -




On 9/20/07, NokiaCare <support.[protected]@nokia.com > wrote:
Dear Mr. Yadav,
Thank you for e-mailing Nokia Care.
This e-mail is in reference to your concern regarding Nokia E50. We sincerely regret the inconvenience caused due to the service provision of the phone. You may kindly note that all Nokia phones come with a 12 month warranty from the original date of purchase. Our warranty guidelines state that any repairs or servicing would be covered under warranty provided our qualified Nokia technicians do not find any physical or liquid damage(s) on the phone. We would like to advise you that the warranty is void in the event that the technicians find that your phone has been subject to any of these damages.
Should the technician find the phone to be repairable, a repair quotation would be provided. If the customer chooses to have the phone repaired, the customer would need to bear the cost of the service charge as well as the repair charges of the phone. In certain instances, the phone may be irreparable and the customer would be advised of this. Unfortunately, once the phone has been assessed to contain any liquid ingression by the Nokia Care Centre, we would not be able to guarantee the issue will not reoccur as the phone would be assessed as being "beyond economical repair".
We would not be able to verify how liquid came into contact with the motherboard to cause the corrosion in question. However, once liquid ingression has been found on the phone, the warranty is automatically void
Nokia stands by our Nokia Care Centre report and our limited warranty clause, which can be found in your user manual: clause 9 (A), which explains that liquid ingression is not covered by the warranty.
Any concern in the phone may be repaired at a service cost. Hence, we requets you to contact a Nokia Care Centre for further assistance in this regard.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.co.in/nokia/0,,45554,00.html
We recommend you to take along the proof of purchase while visiting the Nokia Care Centre. Before submitting your phone at the Nokia Care Centre, you may kindly take a backup of the phone contacts data to the SIM (Subscriber Identity Module) card. If the phone supports memory card, take a back up of contacts, messages, images, clips etc. on to the memory card or on to the PC. Back up can be taken, provided the phone is in "Power ON" condition. The technicians at the Nokia Care Centre and Nokia India would not be responsible for the loss of data during the repair process.

We hope this clarifies and regret the inconvenience caused.
For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 12:00 midnight, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.
Kind regards,
Revathi Durai
Nokia Care


-------Original Message--------

From:
To:
CC:
Sent: Tuesday, September 18, 2007 3:23:31 AM
Subject: Ask Nokia - India:: Technical Support


[THREAD ID :2-2GHGGJ]
[Salutations:Mr.]
[FirstName:Santosh]
[LastName:Yadav]
[DOB:20.04.1980]
[Gender:M]
[Email:[protected]@gmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_E50]
[Imei:[protected]]
[State:Chandigarh]
[Postal:160030]
[Feedback:Hi,

I purchased new Nokia E50 Handset from Nokia handset reseller in Chandigarh. I started facing problem with this handset from the beginning and reported the issue to one of Nokia Care center. I visited same Nokia center situated at Sector 35, 2 times continuously for different problems 2 consecutive days. After the delivery of the product I am again facing problem with this handset. When I visited same Nokia Care center today and I totally disappointed by the comments of the technical person that your Hand Set is dipped in liquid. Just to update you the set was never place even near to water. I do agree if some kind of humidity may enter the set because of Air Condition Room. The person shows me a very very very very small blue colored particle stating me this blue partical shows the problem is because of liquid and the service will be chargeable. I immediately asked to pack the set and now condition of my set is the same as one of your technical people handover to me.

May I ask you if I can visit some of your higher authority person who can again have a look on my handset and guide if liquid is the exact problem?

Also, it shows us a dictatorship of Nokia Care and customers have no other option. Customers have to abide by the rules of Nokia.

Further, I and my family using Nokia handsets from 4 years and I am waiting for helping hand from Nokia Services

Thanks in advance.

Thanks,
Santosh
(Customer)]

I bought a nokia5300 phone on15/06/07.The battery backup of this phone is too low .It takes long time for charging, some times may be around 5 to 6 hours. While on talking it became switched off. Please consider my problem.

NOKIA 3110 classic was perchased from hyderabad from nokia dealer[protected].
The ring tonnes are not able t o hear and no ringing alaram. the head set is not able hear any sound including FM CHANNEL.

NECCESSARY INFORMATION TO BE GIVEN HOW TO MAKE IT REPLACEMENT FOR NEW WORKING CELL

Hello!
I mohit jain having a nokia 6255 CDMA set got a troble in handset and have given to VENUS COMMUNICATION(Nokia Care Center) 37,DDA Market phase 3 Ashok Vihar Delhi-110052 Ph[protected] as on 03/10/07, job sheet no 033 under the name mohit jain , IMEI/ESN No 033/10287997 for repairing they told me that there is a problem in display IC so it should be replaiced and given me the estimate Rs650 so i have given them my handset and they have called me after two days after two days on 05/10/07 when i showed the job sheet no 033 that told me that your phone cannot be repaired and it is dead when i saw the phone it was totally dead and i told them when i have given them there was white light comming and phones are comming on the screen now phone is totally dead then they told me come after two days we will again return you what condition you have given us, Is this nokia care all about,what is the use in giving the sets in nokia care they have dead my phone and the behavoir of person sitting over there was very bad,What should i do now?.

Dear Sir,

I am writing to you after trying my best to get my issue resolved with Nokia Priority Dealer at Ahmedabad.

I had purchased Nokia Cellular Phone N 70 from Nokia Priority Dealer, Cell-Care, GF/2, Piyuraj Chambers, Near Swastik Cross Road, Navrangpura, Ahmedabad-9.,Tel:[protected]/26441538,Email:[protected]@icenet.co.in, on 9th August 2007 vide invoice number 731, invoice signed by Kavita.

I was told by the dealer that he will provide 1GB memory card with N70 model which I purchased.I purchased the mobile phone at the closing hours of 9 th August 2007. The dealer was in hurry to close shop.He downloaded few ringtones on my card and gave me.

After a week when I was checking memory of my card, I found that it was 128mb only and not 1gb as promised by the dealer.

I went to him and informed him about this. He assured me that in couple of days he will get back. I went twice again to request him to give my 1gb card and take back 128mb card but he kept on giving excuses. Finally now he has refused to give me my 1gb card saying that this is old issue and he don't remember anything like that.

This is not question of money but it is case of clear cheating with customer.

May I request you to kindly look into this matter and oblige please.

Dear Sir,

I purchase NOKIA N73 Music edition before 4 month but in this time i facing problem that automatic restart our mobile then i give my mobile to NOKIA Delear after one month they given replacement mobile.

After 15 days i use but when i put this mobile in my pocket then automatic are being heat.

My IMEI NO IS :[protected]

So please check and give reply that what should i do that our problem will solved.

THANKS

This is a copy of email I sent to:

M/s J.P. Associates
Nokia Care Centre
AJ-48, Shalimar Bagh
Delhi-110088
E-mail: [protected]@nokiacareindia.com

Sub: Improper Functioning of NOKIA 2626 MOBILE SET.
Ref.: Job Sheet No.767, dated August 08, 2007.

Dear Sir,

I purchased one NOKIA 2626 MOBILE SET - Copper and Black Color (IMEI No.[protected]) in July, 2007 from Hot Spot, Shalimar Bagh and never stopped repenting the same.

With great anguish, I am to state that the above-mentioned set was not working properly since starting. Also, we found problem in its back cover which compelled us to visit to your office. We handed over this set to you and made you aware of this fact on August 08, 2007.

You issued one Job Sheet No.767 and informed that we should ask tomorrow. We visited you the next day and you told us to visit after 2-3 days. Since then we have been visiting you frequently and you have not been able to give us a particular time. Moreover, it is a matter of shame that after lapse of one month, we do not know what is the fate of this set. Is this the way NOKIA claims caring its customers?

Keeping the above in view, you are requested to kindly get the mobile set Checked & serviced perfectly to avoid unwanted problems. If you feel the mobile set is still not working properly it may kindly be replaced with a new set which is really required considering the improper functioning of the set and your reputation / brand loyalty in the market.

Looking forward to an appreciable action at your end.

Thanking you & with best regards,

S.K. Madnani
Loyal Nokia Customer

CC : Nokia Customer Care - We have been disappointed by the way of services from M/s J.P. Associates.

i purchased this mob some 4 months ago.all of a sudden the mem card is not getting detected,i.e.,its not displayed in the gallery n i'm not able 2 access it.wats d solution?

Particulars of the defective battery were conveyed to Product Advisory: Nokia BL-5C battry on 17th August, 2007 after the the company gave mass publicity of their policy to provide free replacement to the owners of Nokia cellphones. Replacement of the battery is still awaited.