[Resolved] Nokia — Job Sheet no.[protected] dt.8.10.07 | |
I deposited the my Nokia cell phone (Model No.6280) to Nokia Care HCL Infinit Service Centre,Sector-2 Noida on 08th Oct 07 (Jobsheet no.[protected]) for repair but it is yet to be repaired/replaced. I am without a phone for a month, which is a basic need of life now a days. I was asked by Customer Care Center Noida that mobile will be replaced but did not get any response. No one in the nokia has any concern about this. When ever I put a query they reply that it is under process. I just want the final solution and update that when would I get my mobile replace(as said by nokia care). Manoj Chander G-48, Gali No. 2, Shastri Park, Near Seelampur, Delhi-110053 E-mail:[protected]@yahoo.com [protected]@rediff.com Ph. [protected] (M) [protected]R) Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
I have purchased Nokia mobile N-85. i faced a lot of problems in my handsets such as bad image of camera in low light and auto ring tone change so i gave it to nokia care center within seven days of purchase date and they gave me a swap mobile with my N-85 after 40 days
But i phased all problems in new swap mobile and i gave it to nokia care again and they talking that it will take 20 days for repair .
Now i spent 50 days with out mobile now i want my mobile swaped again without any problem
thank you
But i phased all problems in new swap mobile and i gave it to nokia care again and they talking that it will take 20 days for repair .
Now i spent 50 days with out mobile now i want my mobile swaped again without any problem
thank you
I have purchased Nokia mobile N-85. i faced a lot of problems in my handsets such as bad image of camera in low light and auto ring tone change so i gave it to nokia care center within seven days of purchase date and they gave me a swap mobile with my N-85 after 40 days
But i phased all problems in new swap mobile and i gave it to nokia care again and they talking that it will take 20 days for repair .
Now i spent 50 days with out mobile now i want my mobile swaped again without any problem
thank you
VIJAY SAINI
JAIPUR,
RAJASTHAN
But i phased all problems in new swap mobile and i gave it to nokia care again and they talking that it will take 20 days for repair .
Now i spent 50 days with out mobile now i want my mobile swaped again without any problem
thank you
VIJAY SAINI
JAIPUR,
RAJASTHAN
I have purchased Nokia mobile N-85. i faced a lot of problems in my handsets such as bad image of camera in low light and auto ring tone change so i gave it to nokia care center within seven days of purchase date and they gave me a swap mobile with my N-85 after 40 days
But i phased all problems in new swap mobile and i gave it to nokia care again and they talking that it will take 20 days for repair .
Now i spent 50 days with out mobile now i want my mobile swaped again without any problem
thank you
Job sheet No.[protected]/081223/10
VIJAY SAINI
JAIPUR,
RAJASTHAN
But i phased all problems in new swap mobile and i gave it to nokia care again and they talking that it will take 20 days for repair .
Now i spent 50 days with out mobile now i want my mobile swaped again without any problem
thank you
Job sheet No.[protected]/081223/10
VIJAY SAINI
JAIPUR,
RAJASTHAN
I had purchased a 3500C Nokia Mobile on 30.03.08 from Mobile stores, Indore .After 5-6 days i found following problems:-
1. Horizontel lines appears if mobile shake the lines appeared at photo capturing.
2. Display Screen Heat.
3. Less battery backup.
4. Poor quality of sound with speaker.
The mobile stores refer to contact Nokia care in first instance 2 engineers said that set is ok. Then i shon the problem to Care incharge.After a long discussion he agreed and sent the set to HCL Bhopal. After 10 days set was came with a remark tat the "All functions are OK".Again discussed with Care incharge he convinienced and have a words with bhopal care incharge.The HCL bhopal sent a replacement .repalced set was having same problem Local care incharge had changed its display then first problem was ractified rest were comprmised by in that duration my new set was with care apporx 25 days. Again on 03.01.09 i reported Ringer problem. The Ringer was changed but problem was not ractified than again set was sent to HCL Bhopal 21.01.09 .It was again informed me for repalcement.Today i received the repalced set and found again following problems:-
1. Horizontel lines appears if mobile shake the lines appeared at photo capturing.
2. Display has greeinsh tone.
Rest problem has to be observed.
Today i have come to know the said mobile is not repalced it has been swaped for your knowledge updation i am giving the defination given to meby nokia care
"We would like you to be informed that when the service centre decides to swap a phone, it is subject to the availability of stocks. Kindly be informed that a swap phone (working unit) is arranged from a service stock and not from the sales stock. A swap phone is a working unit and may have reengineered components of your previous mobile phone. Also the swap would have warranty from the date of purchase of the original handset.'"
It means the set is old and reassembled with the help of other unreparable set.I have already written to them that the set has manufacturing defect but noboday is accepting it. I am fully dis-satisfy with the services and solutions provided by Nokia .I had requested them to Replace with another model
I am trying to lodge the complaint against them for refund the moeny with interest and compensation on A/c of tension and harrasment beared by me such a long time.
I will suggest you everybody not to purchase 3500C model.
1. Horizontel lines appears if mobile shake the lines appeared at photo capturing.
2. Display Screen Heat.
3. Less battery backup.
4. Poor quality of sound with speaker.
The mobile stores refer to contact Nokia care in first instance 2 engineers said that set is ok. Then i shon the problem to Care incharge.After a long discussion he agreed and sent the set to HCL Bhopal. After 10 days set was came with a remark tat the "All functions are OK".Again discussed with Care incharge he convinienced and have a words with bhopal care incharge.The HCL bhopal sent a replacement .repalced set was having same problem Local care incharge had changed its display then first problem was ractified rest were comprmised by in that duration my new set was with care apporx 25 days. Again on 03.01.09 i reported Ringer problem. The Ringer was changed but problem was not ractified than again set was sent to HCL Bhopal 21.01.09 .It was again informed me for repalcement.Today i received the repalced set and found again following problems:-
1. Horizontel lines appears if mobile shake the lines appeared at photo capturing.
2. Display has greeinsh tone.
Rest problem has to be observed.
Today i have come to know the said mobile is not repalced it has been swaped for your knowledge updation i am giving the defination given to meby nokia care
"We would like you to be informed that when the service centre decides to swap a phone, it is subject to the availability of stocks. Kindly be informed that a swap phone (working unit) is arranged from a service stock and not from the sales stock. A swap phone is a working unit and may have reengineered components of your previous mobile phone. Also the swap would have warranty from the date of purchase of the original handset.'"
It means the set is old and reassembled with the help of other unreparable set.I have already written to them that the set has manufacturing defect but noboday is accepting it. I am fully dis-satisfy with the services and solutions provided by Nokia .I had requested them to Replace with another model
I am trying to lodge the complaint against them for refund the moeny with interest and compensation on A/c of tension and harrasment beared by me such a long time.
I will suggest you everybody not to purchase 3500C model.
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invoice no WB/01404/00001/4614
the mobilestor kolar road, bhopal
Report. My jobsheet number is[protected]/080506/45(06th-may'08), then
2 job sheet no[protected]/080520/2(20st-may-'08)
3 job sheet no[protected]/080610/02 (10 jun 08) given by Nokia care.
Fist complaint no 2/31UAA7 22/05/08 at Bhopal
Second complant no 2/34 BRW9 20/06/08 AT BHOPAL
Now I am fully dissatisfy with the services and need to get my Phone Replaced, or my
amount with the suitable interest rate and compensation, else I will file a complaint with
the Consumer Court under the Consumer Protection Act of 1986.
I seek compensation for the mental agony caused due to his deficiency in services
and inconvenience faced due to no availability of my Phone for almost one month.
sandesh jain
C-728, shahpura Bhopal
E-mail:[protected]@yahoo.com
Alt. Ph. +[protected] [protected]
Dt. 08/06/08