Nokia — Request to replace the present defective Nokia handset with a new one

Date: 05.06.2009
To

(Sub: Request to replace the present defective Nokia handset with a new one.)
Dear Sir,

I had purchased Nokia Handset (Model Name - 6500 Slide, IMEI NUMBER– [protected], INSTRUMENT TYPE-PHONE, on 04.09.2008 from Shine Telecom Shop, palwal, Haryana.

From the day of purchase, the handset is showing the frequent problem of sudden switching off, hanging and automatic display shown lines. This handset has been sent more than Two times to Nokia service centre at Delhi, but the problem still persists. Here I would like to mention that this service centre is around 60 kms from the place where I stay. It’s really problematic and very tiring for me to go to the shop after the regular office work. For my official work I have to travel a lot in different parts of India, where mobile is an absolute necessity to keep a track with the clients and also with office. For this problem with my mobile my work is also getting affected.

Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.

I hope this letter will be addressed promptly and my problem will be resolved within 7 days of time span.
In case it is not resolved within a week’s time, please mention whom shall I contact next for getting an early solution.

Yours faithfully,
Vikram Sharma
Contact No- +91 [protected]

Address for Correspondance:-

Vikram Sharma
S/O Sh. Kishan Chand Sharma
House No. -134, Moti Colony
City -Palwal, Distt-Faridabad
STATE -HARYANA
PIN -121102

dear sir
i have purchage (nokia 5800 xpress music, I.M.E.I.NO.[protected]) i have a problum in handset when i active keypad display was not work and disappear .
Due to repetition of this problem, I request you to kindly change the present handset with a new one for your customer satisfaction.
i will we veray thankfull to you or your company.

Yours faithfully,
nasir hussain
Contact No- +91 [protected]

Address for Correspondance:-
S/O Sh. Maqbool hussain
House No. -131, jindpura
Richha, Distt-Bareilly
STATE -U.P
PIN -243205

I think this is genuine problem and his phone should be replaced with a new one, since it has gone 4 times to nokia care the phone might be in bad shape.moreover he might have lost lot of valuable time in servicing his handset. I request to give him a new handset.

I think he should be given with a new phone.to keep the name of nokia mobile high for best costumer satisfactions.