[Resolved]  Nokia — Nokia UAE Service Centre

Dear Sir,
Since i could not log this complain elsewhere please advise:

I am a old customer of your Nokia products and since the 90s and the production of Nokia phones I never buy or used any other brand. The below is a list of all Nokia mobile phones I used since the nineties:
3110 – 6110 (Stile in use) - 8110 (Slide) –8810 (Slide) – 3210 – 8210 – 8850 – 6210 – 6310 – 8310 – 6310i – 3650 – 7250 – 5140 – 6230 – 6600 – 7610 – 6630 –[protected] – 6681 - N70 – 6500 and currently I am using the latest N97 model.

Please note that this complain is because of the following:

I bought the 6500 model last year 2009 and it work for around 7 months then it suddenly start to switch off automatically and some time while using the phone it will freeze / no response and I have to take the battery out to clear the screen and it was not working properly, then I took it to your Nokia service centre located here in Abu Dhabi since it was under warrantee and it was with them for around two – three weeks, I went to receive the phone and they told me that it is working condition now, I took the phone and left and in the same day evening I flied to Jordan, at the same day I came to know that it is not fixed and it was responding with the same problems which they suppose to fix.
And since I have another Mobile phone I keep it in my bag until I go back to UAE; unfortunately and due to my work pressure I could not give it to your service centre before the warrantee is finished.

Before one month and a half I visited your service Centre in Abu Dhabi – UAE , and I request them to fix my mobile phone and the first shock I got that they did not find any records in their computers / data about the service they have done to the same phone before. Any way what matter for me is to fix my Nokia 6500 phone I give them the phone and agreed to pay whatever cost for repairing the phone, and since then I start to receive SMS messages tilling me that the delivery of my phone will be delayed because they are waiting for some spare parts, today I called your Nokia repair centre in Dubai to check on the status of the phone because it took too much time to fix it; more than 45 days; I was choked to know that they are rejecting to fix my phone because they find some liquidity inside the phone which I do not know from where it came!!!!?

Dear sir I assure you that the phone I submitted in your repair centre her in Abu Dhabi never went near any water or any kind of liquidity it was kept inside a hand bag since the problem accrued. Therefore I kindly request you to solve my problem and instruct your people here to fix my phone and I am ready to pay any charges for that service.

Muhannad Haddad