[Resolved]  Nokia C5 - 03 — Handset faulty

Nokia — problem with my new Nokia C5 03 after i purchased it

Respected Sir,
My name is Irfan Akkhtar and i am from Darjeeling. I had purchased
Nokia C5-03 handset in April this year. But only after a few weeks it
started having problem. So i took it to Nokia Care Center in Siliguri
as we don't have one in our town. They told me that the cell must be
sent for repairs at there Head office in Delhi. After a week i
received my cell phone but with much more scratches and with ink marks
when i asked them about the marks they said that its happens
sometimes, its no big deal. I neglected it and took it home. But it
started to have problems again with its battery back, GPS, Screen
Display, Hanging and also started to reboot. On 14/7/2011 when i took
it back, they told me that the handset will again be taken to there
head
office in Delhi. Now its been more than 15 days that i heard from
them. When i called there customer care executive at the no.
[protected] he told me
that my handset could not be repaired and that i would get a new C5-03
or any other handset of the same price and quality range in two days
time. When i called the Nokia Care Center office they didn't picked
my call a couple of times and when they did they had no idea where my
cellphone was and in what condition.
So i called the customer care executive to know exactly where my
cellphone was and how many times was it repaired. I was surprised to
know that the first time i had submitted my cell phone it was not sent
to the head office as told by their technician. I humbly request you
to help me get my cell phone as it was when i first purchased it. I
don't earn much and i spent all my savings (approx Rs 10,000) to buy
it for my sister. I had the option of buying Samsung Mobile with the
same qualities and at a cheaper price but i due to my loyalty to Nokia
i brought a Rs 10,000 cellphone which i have hardly used since i
brought it.And its not possible for me to Pay Rs 300 every week to go
the Nokia center once to give the cell phone for repairing and then to
get my cell phone.
Today i.e. on 16th August 2011, I called the service center to know about my phone, they said that my cellphone has come but its not in the color that you had ordered. But before i had submitted my cell phone i had clearly stated the color in which i want my cell.So now i want nokia to give me my phone by this thursday in the choice of my color and with extended warranty of 2months as for this period i had not used my cell phone.
Thanking You,
Faithfully Yours,
Irfan Akhtar
mobile no : [protected]

Nokia — Handset restart

I had purchased Nokia C5-03 mobile handset from Navtarang Radio House; Sangli. on Dated - 28 Aug 2011 (Invoice no :- ANS/CS/RO/7392).
After 3-4 days of purchase my handset started Hanging & screen lock problem. So i visited to Nokia Care on 06 Sept 2011 then they checked the handset & said that Handset is OK; but i observed the same problem again and again so i visited to Care for 4-5 times after that on 22 Sept 2011 they kept Handset for 2 days at Sangli Nokia Care for observation.
Then After 2 days they returned back my Handset saying that Handset is OK. Again on that day (ie - 24 Sept 2011) i visited to Nokia Care for the same problem, then they told me that mobile should be sent to Head Office of Nokia Care then i gave it to them. Then after 12 days they called me & told that Your Handset is Repaired OK. Then i visited to Nokia Care & Collected my Handset after that i observed the same problem in my handset.
Then tell me what to do now??????

Brand Name :- Nokia C5-03

Customer Name :- Mr. Anil A Kulkarni (Sr. Engg Development & Production, Export)
B-8; Avani apartments; Datta Nagar; Vishrambagh; Sangli.- 416415
Mobile No :- [protected]

Once again submitted my cellphone to Nokia care on 17Nov11 for repair.

Nokia C5-03 Mobile Handset — Faulty New Handset

Nokia not able to refund my hard-earned money for a faulty new handset.
I have been to their Service center in Jagat Puri three times but they took it and gave it without proper repair and are now refusing to take it saying its a hopeless scenario!
Its been only 2 weeks since i purchased this faulty handset but nothing has been done and nokia people are making a fool of innocent consumers like me.
My complaint no. is:1-[protected].

Regards,
Pankaj Malik

Got my cell yesterday ie. on[protected]. after 11 day's from Nokia.
But the problem remains same that re-starts with red lines on screen and hangs.
Adding to that one more new problem after repair touch-screen key stack's.

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have someone from the team connect with you. Please mention your name on subject and add your contact in the mail. Do include the complaint link in order to speed up the process.


Regards,
Team Nokia India

Hi,

Nokia team have not solved the problem. They wants send the mobile to head office. I am fed up with all these. Two times they have sent it to head office for 10 days each. I already shown the videos of the problem to service center.

Regards,

Anil Kulkarni.

Hi,

Thanks.
But Submitted my handset on Jan 12th still i have not got any replace.

Regards,
Anil Kulkarni

hi

Got my handset THANK YOU ALL for kind support.

Regards,
Anil Kulkarni.