[Resolved] Nokia Care — nokia care giving false information | |
i visited a nokia care in nashik (canada corner) for battery replacement but after standing in que for more than one hr inspite of replacing the battery i was was badly abbuse only for asking them to display that they r not having the stock of the battery on the door. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
My daughter has purchased a Nokia 5130 from Sagar Custom House SHoNo.3, Janata Bazaar Chowk, Behind Appa's Complex, Kolhapur on 15/5/2009. The Owner od f the shop is Mr. Sarnaik.
The details of the Mobile are as under:
Model - 5130 (NOKIA)
Item No - 002J9GI(B)
IMEI - [protected]
Battery No[protected]Q097B22016068
Charger No[protected].0675005
Amount - Rs. 5900/-
Since the time we have bought the Handset within a matter of 2 months we had taken the handset to the shop and to the Nokia Centre 11 times for Various types of Complaints as under:
16/5/09 - Battery not getting charged even after connecting for more than 2 hrs and the battery getting discharged witihn 1 hr o[censored]se. - The battery was replaced on 17/5/09
4/6/2009 - Virus in the Handset, - This happened thrice on the handset. It was being programmed and given back to us.
7/6/09 - Though it was rectified within a week, the handset started getting Hanged suddenly.Shown to the Nokia Centre and the entire software was reloaded.
Within a couple of days the Incoming & outgoing calls suddenly were gettting hanged and for 2-3 days the calls could not be made. It was again given to the shop for rectification and returned back to us with an assurance that now the mobile will function properly, unfortunately again within 2 days the Key pads stopped functioning and again frustrated with the set we dumped the set to the shop.
I would like to understand from Nokia, can a customer after so many complaints would like to retain the set with him. I would not. Finally when I spoke to him, he was not ready to answer and talking to me with rage and anger. We are very frustrated with the kind of model given to us and we would not like to retain the same handset.
I would appreciate a reply with the change in the handset. Do you think that one can sustain so many times just going to shop for compliants and that too not getting resolved immediately. Lastly, the kind of approach they have shown us was not right.
A Prompt reply on the same would be highly appreciated.
The details of the Mobile are as under:
Model - 5130 (NOKIA)
Item No - 002J9GI(B)
IMEI - [protected]
Battery No[protected]Q097B22016068
Charger No[protected].0675005
Amount - Rs. 5900/-
Since the time we have bought the Handset within a matter of 2 months we had taken the handset to the shop and to the Nokia Centre 11 times for Various types of Complaints as under:
16/5/09 - Battery not getting charged even after connecting for more than 2 hrs and the battery getting discharged witihn 1 hr o[censored]se. - The battery was replaced on 17/5/09
4/6/2009 - Virus in the Handset, - This happened thrice on the handset. It was being programmed and given back to us.
7/6/09 - Though it was rectified within a week, the handset started getting Hanged suddenly.Shown to the Nokia Centre and the entire software was reloaded.
Within a couple of days the Incoming & outgoing calls suddenly were gettting hanged and for 2-3 days the calls could not be made. It was again given to the shop for rectification and returned back to us with an assurance that now the mobile will function properly, unfortunately again within 2 days the Key pads stopped functioning and again frustrated with the set we dumped the set to the shop.
I would like to understand from Nokia, can a customer after so many complaints would like to retain the set with him. I would not. Finally when I spoke to him, he was not ready to answer and talking to me with rage and anger. We are very frustrated with the kind of model given to us and we would not like to retain the same handset.
I would appreciate a reply with the change in the handset. Do you think that one can sustain so many times just going to shop for compliants and that too not getting resolved immediately. Lastly, the kind of approach they have shown us was not right.
A Prompt reply on the same would be highly appreciated.
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i have purchased nokia n72 on 1/2/2008 and i give mmc card for replace but they are giving to me time after 45 days and i can't wait because i m working in axis bank i have more data which i store in mmc card. now i have no option because i purchase new mmc card so after 45 days that mmc card is waste for me.
i request to u, pls send mmc card quickly.
invoice no.-4059
imei/esn no.-[protected]
from,
agra