Nokia Care / Mobile — Mobile gets heated-up | |||
Respected Sir / Madam I purchased 'Nokia X3 Black Silver' mobile from 'Cellucom Retail India Pvt. Ltd., Tambaram-West, Chennai' on 14th Sep. 2010. Invoice no.[protected] ; Customer ID:[protected] ; Item[protected] ; Lot no. [protected] Till 18th Mar. 2011 the mobile was working and after that 'mobile gets heated-up' when connected to charging mode. In this connection, i contacted 'NOKIA Care' centre, Tambaram on 19th Mar. 2011 and they told that 'software' was re-installed. At this juncture, i was unable to check the working since the mobile was totally out of battery charge. When i came back to home and connected to the charger the same problem was persistent. Again, on 24th Mar. 2011, the mobile was given back to the same service centre and till this time i couldn't get back inspite of my repeated calls / visit. As a customer, i am totally un-happy with the service and there is no evidence of 'Customer-oriented approach' in the service centre. My job sheet no. is[protected]/110324/1. For the past one month, i am suffering a lot without the mobile. Also, my mobile is in warranty period and hence i request you to kindly replace me with a new mobile. I wish your intervention and do the justice for me. Also, please understand that the kind of feedback that i get from 'NOKIA Care' is not upto the mark of an international brand. regards V. Sivakumar Mobile No.[protected] Was this information helpful? | |||
 2 Comments | |||
Comments
Hi Team Nokia,
I have a 3 year old Nokia N-73 mobile set. I repalced its battery 1 year ago and it was working fine till yesterday. But all of a sudden today it has started showing some problems like getting heated up while charging and even when it is taken out of charging mode. The set is getting heated up even in the standby mode and drains the entire battery within 20-25 minutes. The battery seems to be intact and fine as it is not at all swollen.
What can be the possible cause for this? Kindly revert at your earliest.
Thanks,
Vikram
E-mail: vikram.[protected]@gmail.com
Contact: +91 [protected]
I have a 3 year old Nokia N-73 mobile set. I repalced its battery 1 year ago and it was working fine till yesterday. But all of a sudden today it has started showing some problems like getting heated up while charging and even when it is taken out of charging mode. The set is getting heated up even in the standby mode and drains the entire battery within 20-25 minutes. The battery seems to be intact and fine as it is not at all swollen.
What can be the possible cause for this? Kindly revert at your earliest.
Thanks,
Vikram
E-mail: vikram.[protected]@gmail.com
Contact: +91 [protected]
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