[Resolved] Nokia CDMA 2505 Handset — faulty piece supplied | |
i had purchase new nokia 2505 handset from nokia dealer with bill & warrenty within 24 hrs i found that battery was not getting charged & instrument had network problem i told dealer to replace the piece he suggested to contact nokia care where they took my handset &said will repair & giveit to me after 15 days i talk to nokia customer care they said we cant replace or refund the amount we will repair & give i feel cheated they do not check the piece before launching in market & we have to do with repair piece after 15 days please help me to get the refund from nokia india my job card no is[protected]/071010/29 dt[protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 1 Comment | |
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Nokia - Model No 2505 — Faulty Handset
Dear Concerned,We had bought a Nokia 2505 Black handset from you Reliance WebStore (Add: 6&7 Meghdhanush Complex, Gotri Road, Baroda) on 19th May 2009.
Since the day we have bought handset we are facing problem with its battery. The battery is having stand by of less than 10-12 hours and talktime is just 2 hours.
We complained regarding the same twice at webstore and as they were not able to resolve the problem they directed us to Nokia Care.
We have handed over our handset to Nokia Care for repair on 2nd Jun 2009 and 8th Jun 2009 post which we are still facing the problem and have not received any satisfactory reply.
We also have scanned copies of purchase invoice and nokia care work order sheets but we are not able to attach it in this complaint as it is not in photo format. Do let us know if there is any email id where we can share the same.
Post submission twice at Nokia Care when we did not receive any appropriate solution to this problem so we again handed over the handset to Reliance Web store on 29th Jun 2009 and were guaranteed that we will be provided with a new battery, however that was not done.
It has been nearly 7 months and we are still struggling to find any response on this issue.
Look forward to your help and guidance on this issue so that we can take it forward. In case of any further clarification kindly get in touch with me on [protected].
Regards,
Ravinder