[Resolved]  Nokia Customer Care — Phone not functioning properly since purchase.

April 2, 2009


Senior Mananger
Nokia Customer Care
West Bengal
India.

Dear Sir,
I had purchased one Nokia Set (CDMA 2505) on 6th January 2009, whose IMEI no is [protected] and product code is 0548969, from Limton (P) ltd – 13& 14, B.B.D Bag (E) Kol -1.
Unfortunately from the next day of my purchase, I found that my set was defective and it has different problems as mentioned below.
1. The Phone is getting automatically restarted during operation period.
2. Some time, the phone is automatically getting switch off, and after repeatedly pressing the power button, then only it is getting switched on again.
Hence I went to the shop from where I had purchased, but they suggests me to go to NOKIA CARE.
As per their advice, I went to NOKIA CARE (Everest Mobicare, 10, Lenin Sarani, opp Loreto School Dharmatolla, Kolkata-700013) on 09.01.09, and they updated my phone software. Surprisingly after the service also, I found my problem persists and on top of it one extra problem has cropped up, i.e R-World icon was missing. Pl find the job sheet given below.
Again I went to NOKIA CARE on 10.01.09, they received my phone and send it to their head office and later they delivered my phone on 17.01.09. After checking, I found that R-World problem was rectified but the Auto off problem still persists. Job sheet is attached herewith.
Hence again I was compelled to go to NOKIA CARE on 19.01.09, they again received my phone and send it to their head office. They delivered my phone on 05.02.09 but still the problem was there.
Tired but since no other opportunity was left in my hand, again I went to NOKIA CARE on 07.02.09. As usual they received my phone & also the battery and send them to their head office. They delivered back my phone on 16.03.09 and said that the battery was creating problem, so they swapped my battery. But still I found that the Auto off problem persists and one extra problem has added this time i.e the phone was not vibrating.
So, Again I went to NOKIA CARE on 18.03.09, they received my phone and delivered it back to me on 31.03.09. After checking I found that Vibration problem was rectified but the main problem i.e Auto off still persists.
Now, pl suggest what should be my next step. I have already visited Nokia care and given my phone for servicing 5 times within a year but it all turned useless and the company was totally incapable of solving my problem. I am really frustrated to hear lame excuses and the long time they took to solve one small problem from a company which claims to be number one in Mobile phone industry. I am sorry to say, that the service which you provide to the customers is really pathetic.
Hence I request you to look into the matter with due seriousness and find out some way to solve the problem so that it does not creep up in future and that our faith in Nokia remains undaunted.
Expecting a positive reply from you soon.

Thanking you,
Yours faithfully,


Ranjit Singha
(M)-[protected]
Email- singha.[protected]@gmail.com