Nokia — defective phone

Address:

North East Delhi, Delhi

Sir,

This is for your kind information and necessary action that i m your old customer/client of Nokia handset user.it is bring to your notice that i had purchased Nokia N96-1 on dated[protected] at the price of rupees 31500/- in indian currency which is very costly for me. Since the purchase of the above said handset after few days it is creating problems which is causing loss of my buiseness clients and affecting my buiseness as it is the very important part of communication through which the dealings & communication of cases got done. But when the handset is not in working condition,Then it is a big problem for me AS I AM AN ADVOCATE BY PROFFESION IN DELHI HIGH COURT. I am suffering from this problem from the very first week of april. I HAD SUBMITTED MY MOBILE TO NOKIA CARE ON ABOUT[protected] THEN NOKIA CARE ASSURED ME BY UPGRADING THE SOFTWARE VERSION ON SAME DAY. AS MY MOBILE GOT HANGING ALSO WITH OTHER PROBLEMS AS MENTIONED BELOW. THEN AGAIN AFTER SOME TIME

It START CREATING PROBLEM AGAIN OF SAME AS MENTIONED ABOVE AND DETAIL OF MY PROBLEMS ARE AS BELOW:

1. FIRSTLY,MALFUNCTIONING O[censored]PPER KEYPAD OF THE HANDSET AS AFTER SOME TIME AND BY PRESSING ANY KEY,ANOTHER KEY WORKS AS IT IS THE MALFUNCTIONING OF KEYPADS,

2. SECONDLY,THE ANOTHER BIG PROBLEM FACING ME IS THE PROBLEM OF LOW VOICE OF INCOME CALL OF THE OTHER SIDE CALLER (POOR INCOMING AUDIO QUALITY). I UNABLE TO LISTEN OTHER SIDE CLEARLY WHICH IS ALSO A BIG PROBLEM FOR ME.

3. THIRDLY,VIBRATION NOT WORKS IN ANY PROFILE EXCLUDING "GENERAL" PROFILE.AS THE VIBRATION WORKS ONLY IN GENERAL PROFILE ONLY.THIS ALSO A BIG PROBLEM FOR ME AS IN THE COURT ROOM I HAVE TO REMAIN THE PROFILE IN SILENT IN FRONT OF THE JUDGE.SO I GOT MISSED MANY IMPORTANT CALLS OF MY CLIENT.I SUFFERED VERY MUCH.

4. FORTHLY, THE PROBLEM I AM FACING IS THE PROBLEM OF HEAT UP OF HANDSET.

5.LASTLY, THE PROBLEM IS POOR BATTERY BACKUP.

So,in this regard i want to say you that please listen to my complaint carefully and please SWAP MY HANDSET WITH NEW ONE OR WITH OTHER HANDSET OF SAME COST. kindly handle my complaint as urgent. i do not want to go to consumer court for the above mentioned complaint as I REGARD NOKIA AND I AM A OLD USER OF NOKIA HANDSET AND I DO BEILEVE ON NOKIA AND SUGGEST NOKIA TO OTHERS AND MY FAMILY ALSO OLD USER OF NOKIA.

PLEASE TREAT MY COMPLAINT AS URGENT AS I DONT HAVE SUCH TYPE OF ANOTHER HANDSET FOR USE.

I HAD SUBMITTED MY HANDSET TO NOKIA CARE ON[protected] AT 12:05PM
AND DETAILS OF MY HANDSET IS GIVEN BELOW:

MODEL NAME : NOKIA N96-1

IMEI NO. : [protected]

JOBSHEET NO. :[protected]/100710/15

THANKING YOU.


WITH REGARDS:

SARFRAZ AHMED
MOBILE NO. [protected],[protected]