Nokia E5 — Complaint against nokia care tonk road jaipur

Address:

Jaipur, Rajasthan

I Shruti Gangal have purchase Nokia E5 on 4th july,11 from Mobile Point: C/o card point, bharat building, Irla Society Road, Vile Parle(W), Mumbai-56.

IMEI No. [protected]

Item : 002S248

Month n year of manufacture : Jun,2011.

i initially submitted my handset to the nokia care jaipur center on 21st nov,12 with a complaint of audio jack repair and software up-gradation.i received my phone on 10th dec,12 with nothing at all re paired and resubmitted it with the same job sheet on 11th dec,12.
I finally got my phone back on 20th dec,12 with apparently everything in function but it broke down on 27th dec,12.
I again went to the nokia center on 31st nov. 12 ant the staff over there did not respond properly and instead they said i 've got the parts exchanged somewhere else with the duplicate ones while i havent shown my phone anywhere else.
Now my phone is not in the working condition and the display is local and broken.

my job sheet number of nokia care is 121121/76.
service request number of nokia contact center India is 1-[protected].
The last call i received from nokia contact center India was on 5th jan,13.
My issue is still not resolved.

Address where i gave my mobile was
Nokia care center
tonk road
jaipur
Please help me for the same