Nokia E5 — Poor quality handset

Address:

Pondicherry, Puducherry

The nokia E5 phone was bought just 2 months before.The following details of the phone are mentioned, NOKIA E5, IMEI [protected], Invoice no 8225, dated 05.02.11 purchased from Poorvika mobile stores in Pondicherry. The mobile is insured too. One morning it just hanged on receiving a call and didn't respond to any thing even after switching off. The mobile showroom was contacted and didn't listen to anything and suggested to contact Nokia care at Pondicherry (Royal service, 361, MG road, Puducherry - 605001). However, it had to be sent to Delhi by them because they could not fix the problem. I was told that such type of service delivery takes a minimum of 8days and maximum..? duration and i feel this is too long a duration and creates extreme customer irritation. Added on to that, no stand by phone is given and even if it is given, either it is worn out or does not have a charger/ connector. I am unable to understand the fact that why customers should buy the charger for the stand by phone? If the phone shows problem so early after purchase, what is the guarantee that it would be good in future? and i just wanted to know openly what is the meaning of warranty here? Is it to just to repair and give the phone so that it creates problems again after the warranty is over!!! This might sound too silly to the Nokia team but kindly note it that it is loosing credibility by doing so. There is so much of marketing of lucrative services and best models..."Best care by Nokia" but it is questionable and customers are not ignorant or blind.