Nokia E65 — faulty handset

dear sir,
i purchased nokia e65 from vinayaka traders, g19, elcanso complex, 10 casamajo road, chennai-08 ...on 27th dec 2007.. bearing imei no : [protected] for rs. 14250.00. after using the phone for about 3 months i started facing some software problem like the applications were not working .. no game were gettin on, widset not working instead when i wanted to start these every time net /web got on.. I complained for the same to the vendor .. vinayak traders.. in turn he gave the cell at nokia care at shop no.5, arthi chamber, 189 annasalai, chennai...vide job sheet no [protected] on 08-04-08 with warranty reference ref. no : APAINY[protected].
On regular follow up and wating for long time the handset got swaped on 09-05-08 bearing imei no : [protected].
The handset swaped and recieved did not have any games and applications on complaining for the same at the aabove nokia care the told this is what it is nor can we load the game and application rather it is chargable .
now on using the phone (max usage 1 to 2 hrs)the phone is in such a state the i can only dial and recieve call and cannot operate any other operations it takes more than 25 mins to check a missed call, a sms etc...
the problem now is it is not possible for me to afford 2 to 3 hrs going to the nokia care and getting the problem solved..

there is a problem in the product...

how should i proceed, I want my money back with compensation of the harrasment caused... since december till date i could not use the handset for 2 months...


lookin fwd for an early and a reasonable reply


manish chhaochharia
[protected]
[protected]@gmail.com
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Nokia E65 — no information about the hand set after 45 days at nokia care

Hello,

even after 45 days of given the hand set at nokia care at marrathilli( bangalore) there is no news when ot will get repaired.
i saw my hand set lying at very poor condition at one corner of that store. FYi the service sheet no is[protected]/080802/70.
i gave a complaint at noika care help line with the request no 2-3AV1H9 before 15 days too. but no result of that complaint till date.
only they are saying we will check at higher end.
please update me when can i get the hand set.
as its too late to get tahti want a replacement of that due to customer harrashment case too.

hence please update me about the status.

Lopamudra.

Nokia E65 — unsubscribe yahoo zone

My number is [protected].I want to unsubscribe from Yahoo Zone.I don't need this service. Every month it deducts some money from my account.Please deactivate the service.Thank you.

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