[Resolved]  Nokia - E7 — Wrong Commitment

Address:

South Delhi, Delhi

Dear Sir / Madam,

This mail is reference to recent purchase of Nikia Handset - E-7 from Nokia priority dealer , Samarth Lifestyle Retalling Pvt. Ltd., F58, 1st Floor ,Select City Walk , Saket, New Delhi - 110017

I have purchased the E-7 on 2/04/2011 at that point they told me 10% voucher scheme which is run by the Select City Mall shop operators.

Today I visited the Reward Desk of Select City Walk and for my surprise they have told me that they have only 5% voucher scheme at present and the 10% scheme was only till 31/03/2011.

Reward Desk Counter person Mr. Tarun Roy also told me that same type of issue also happened 2 days back.

My utter disappointment was that on calling to Nokia dealer they have told me to come to the showroom , when I visited the showroom they have told scheme changes time to time and they refused to accept that they have offered my net 10% vouchers.

The 10% scheme is told to me by Mr. Aravind of Nokia and the same guy is today refusing to accept it, moreover he is saying that this scheme is not offered by them it is offered by the Mall , which is ridiculous.

it is not a matter of 5% or 10% , it is a matter of wrong commitment beacuse of non aware of scheme run by the outlet.

As I am a regular visitor and also a member of Select City Walk reward scheme, it was strange for me to accept his logic ,usually all such type of scheme is run for a month.

This is total failure committment from Nokia Dealer and this has to taken up stongly..

With this mail I request you to please take up the matter with the concerned and address my complaint in next 2 days , otherwise I do not have any option but have to go consumer court.

Regards,
Rajesh
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