[Resolved]  Nokia — False commitment of Offer with New Product

Address:

Gurgaon, Haryana

Hi, I've purchased Nokia Lumia 800 around four months back on 15th April 2012 from Nokia store, Ambience mall, Gurgaon. At the time of purchasing there was an offer of 3G usage worth 4 months free of cost. It's been four month now and the 3G service is not yet activated on my phone. The dealer is not at all answering to our daily complaints and not able to resolve this issue. They are blaming it's a network operator issue and network operator says it's dealer who can process this request.The staff at this store is not at all trained to resolve customer queries. they don't even know how to activate such offer in new phone. Its the worst customer service i've ever faced. I think it's giving a bad name to NOKIA even if the product is superior. Does NOKIA commit what it can not fullfill? It's the worst case i am facing with NOKIA.Was there the offer at all as printed on phone packing or it's just fake to get customer attraction? I'll strongly recommend not to buy any NOKIA mobile to anyone if it was a fake offer. Had i known this fact earlier, i would've never purchased this stupid phone. Worst service, fake committment, poor customer care that's what my mind has made up the image

I must say Nokia has worst sales team, retail center, and worst service after sale.

I would appreciate if anyone could guide on how to sue the dealer legally.

Manish
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