[Resolved]  Nokia — Handset not repaired under warranty

Nokia — Nokia Repaired HandSet

With No Hello to Nokia Guyzz,

I had given my handset to get repiared from its problems Job Sheet no. is [protected].

I had told a problem for Pixel Missing in display..
tht problem is not been solved yet.i had given this handset in Nokia Care 5 times for the same problem..
I m Really FadUp. from Nokia...
With No Thanksss.
Tushar Capoor
[protected]

Nokia — Handset was not repaired

Dear Sir

I purchased one handset of Nokia i e Nokia 2626 as on June'08 after one year automatically IC of network was not working so I give it to NOkia Care Center (Life Style, Infront of Deepak Hotel, 5Civil Lines Sagar(M.P).

After three days they called me told that set was not repaired as it is tempered from inside.so I take back my handset.

Today I again put Sim in a handset and it is working.


I just want to know if they are not able to repair that handset y they told me that set was tempered.If care centers propely not responding to customers, Where the hell customer went for reparing or any other services of Nokia get???

Nokia Handset — nokia handset

Hello Sir,

Maine apna phone nokia 7210 supernova repair ke liye diya tha lekin abhi tak mujhe apna phone nahi mila
jab bhi jata hu kehte hai ki next saturday aayga. aisa karte karte 1 month ho gya hai par abhi tak mera phone nahi mila.
sir maine apna phone N.R.I. COMMUNICATION, O-9, Lajpat Nagar-II, New Delhi - 110024. par 18/08/09 ko diya tha. mera job sheet no. 6302 hai.
Please Sir jitna jaldi ho sake is problem ka solution karen.

Regard,
PRINCE INSA
[protected]

Nokia — not a joke

january 10,2010 i got a message saying congratulations your mobile number just won 110,000 pounds on this year nokia uk atm mobile promo for claims email
nokiauk live.com from no +[protected] is this real or some kind of sick joke

I got that same message

oishii86 - 2 minutes ago
I got a text message from this number on my CORAL cell phone stating: "CONGRATS! Your Mobile Number just won 110, 000GBP in the NOKIAUK ATM Promo for claims email Your Names&Mobile Number to [protected]@live.com".
It's annoying, these stupid spam messages are not only coming to your email inbox but now your cell phone inbox.
Caller ID: +[protected]

I got that same message as well... is this a real thing.. i tried calling back the number and no one answered and i got a harsh replay stating "just e-mail"... where are they getting our personal numbers from???

I have got a nokia 5130 Xpress music before few months, now it's not working, then i gave my mobile to nokia priority shop, they told circuit board got damaged, nothing can do, now i have mobile without working.

Nokia — phone in warranty but not working

Subject: Mobile phone not working properly



Dear Sir/ madam


This is in regard to my mobile phone (N97 mini), bought in April 2010 from Nokia showroom in South extension part I, New Delhi


1. I bought this phone in April 2010 with 1 year warranty
2. The side switch got broken in December 2010
3. The software is not working
4. The battery gets discharges every 2 hours
5. Went to Nokia showroom and they directed me to Nokia care in Lajpat Nagar
6. At first they refused to repair my phone without charging and after arguing a lot they accepted to repair it. They kept the phone for 2 days and said have repaired it .
7. The phone is not working again. I talked to Nokia helpline with no “HELP” form their side
8. I have spend Rs 240000/ on this phone and am stuck with it
9. I need urgent help from Nokia as its a worldwide company of repute and the customers should not feel cheated like this
Regards
Dr. Vaishali Suri
All India Institute of medical Sciences
New Delhi
Phone: [protected], [protected]
Email: [protected]@yahoo.co.in

Nokia — about not getting handsets

sir in chikmagalur there is a nokia priority shop....i went there to buy cdma phones....but there is no cdma phones and they are not responding correctly!!that shop service is worst!!can you help me with that??
email id:[protected]@gmail.com

Nokia — Handset

I have my nokia 5130 c-2 xpressmusic from 1 year ... and suddenly the handset stopped to work ... ( when i plug or unplug the headset or something else if the screen is black it's turning on ... or how shoul i say ... ) I did go to the service and they told me after 2 weeks that they want something like 50 e to repair it , that is very hight price if i put another 50 i can buy a new one ... do anyone know what should i do ? ( after taking it back from service i observed that it wasn't even opened ... they just told me a price for replacing the main motherboard ... ) i saw that because i've tried to make it myself ... First thing i want to say sorry for my bad english , i hope you can understand ...

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you.

Regards,
Team Nokia

Hi,

Sorry to hear about your experience. Please write to us on
[protected]@ovi.com and do leave your contact. We will have
someone from the team connect with you.

Regards,
Team Nokia

TO
THE NOKIA MANAGER
I am not satisfied.. The cell has purchased Just few months ago and already i have send it to the nokia care but again the problem consist and its not working (dead). I do not want a used handset. I am not interested in a used one. Kindly provide me a new handset ( Box Piece) or kindly repay of the money back.


I am very sorry to say - The service Nokia is providing are worse than the Government Service.. It is not satisfied the consumer but you are forcing the consumer.

I have not taken the replacement handset from the Nokia Care RT - Nagar, and I will not take until I Get a New one,

If Nokia is not taking this seriously, I should go through the proper channels. I will be wanting a acknowledgement from the Nokia Care on the letter.. (which has the same thing written) and we take it to the consumer Court. Also if I don’t get a reply within 2 days I will start sharing the same in the websites. Blogs.. Etc.. And beware ppl on the nokia and the service of the Nokia.

Again I will not ready to take a used handset as a replacement.. Kindly reply for the same ASAP.










HELLO
SIR,

SUB: REPLACE MY HANDSET DUE TO PROGRAMMING ERROR

I have purchased new handset nokia express music 5130 during the month of june 2010, but i regret to inform that it has poor service this phone does not work from the very beginning, i didnt understand why it has poor service, please register my complaint and replace my handset.



I believe on nokia blindly with their services and robustness. But just after one month, the handset started giving troubles. Its key was not working properly and gradually it stoped working.



since the then time the mobile set is hanged problems. for that i have requested the shopkeeper to replace or repair it but unfortunately atlest 30 repeatidly visits to the shop, i always have been assured for the next time for the same. now i am fedup with that situation.



I REQUEST U TO REPLACE MY HANDSET BECAUSE I M NOT SATISFIED WITH THE SERVICE OF NOKIA EXPRESS MUSIC EVEN FOR A SINGLE DAY. HELP ME TO MAKE D.O THAN I CAN REPLACE MY HANDSET WHICH IS NOT WORKING INTIALLY I HAVE PURCHASE THIS HANDSET JUST BEFORE 15 DAYS AND SOFTWARE PROGRAMMING OF MY PHONE HAS ERROR AS PER NOKIA CARE.







from

HERRY GULATI

[protected]

Nokia — PHONE IS IN UNDER WARRANTY

Dear Sir,

I want to draw your kind attention towards the rude and irresponsible behavior of nokia employee Mumtaz she is the center manager of nokia care in Lajpat Nagar. New delhi ( india)

I have visited there as Nokia handset display is not working properly so handover my handset to care executive first they didn't gave me any job sheet and i was waiting for my handset for 45 mins after checking handset they update me there is water gone inside your handset due to which their is a problem in display.

and if you wanna repair it that cost you Rs.4250/- But the reason which they gave me that's not true because I am t very much sure that this is not the reason.and one more thing my cell phone is in under warranty

I have explained the details to Mumtaz but she was so rude and ave not at all supportive not even explained the things clearly .

This kind of behavior in inexcusable and an unpleasant surprise from a company like Nokia.I would like your suggestion or resolution,Keep in mind,however that your action will demonstrate how much you value my continued purchase with you company.

kindly update me asap i can't wait for so long replace my handset either refund my money if you are not able to do that then i will file a case regarding the same in consumer court

handset details - nokia c-6



Regards,

Gulshan kumar

email- [protected]@gmail.com

Nokia — Rude behavior and did not provide warranty for the product

I am writing this mail to forward a complaint to against one of the “Nokia Priority Partner” in Delhi, India.

6 months back I bought a new Nokia “C6-01” phone from Nokia Priority outlet (D-154, Kamla Nagar) Delhi, India. At the time of purchase I also bought a “Screen Guard” in order to protect my screen from scratches. At that time I was told that I can use the original screen on Nokia cell which the company provides and once it gets off I can visit the store to get it replaced with the screen guard I have bought.
Due to excellent quality of Nokia products the screen last for 6 months and after that I visited the store on 19th May, 2012 to get it replaced with the screen I bought at the time of purchase. On visiting the store they replaced the screen but when I asked them for the 6 months warranty they promised at the time of purchase, they simply refused to provide the same.

The sales person firstly, refused to admit that he promised a warranty at the time of purchase but when I had an argument he started saying that the company has stopped providing warranty on them. But when I emphasized that its an old purchase and not a new and the warranty should prevail, he started giving other excuses.

After some argument he even started abusing me and also told me that if I meet him outside he would beat me. He was very rude and his entire sales team started arguing with me. Eventually I had to leave the outlet without the warranty on the screen guard.

On the whole I never expected such a behavior from a Nokia Priority outlet. The purpose of visiting a priority shop is that you expect genuine products of the company as well as a good customer service. But by seeing such a display of behavior at company’s outlet I was really disappointed. I expect that the company should take a strong action against such people else it would spoil its loyal customer base.

Hi, sorry to hear about your experience. Please write to us on [protected]@nokia.com and provide us with the following details

1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No

We will have someone from the team connect with you.
Please mention your name on subject

Do include the complaint link in order to speed up the process.

Regards,
Team Nokia India.


Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.