[Resolved] Nokia Mobile 5610i — Defective Handset | |
Dear Nokia Mobile Handset Consumer, Bought a Nokia 5610I new handset in December 2007 end and hardly after one month of purchase panel of Mobile handset broke of. Not only mobile panel broke also there is a technical fault in the handset, the software get hang while you talk and phone automatically gets switched off while I am talking. Mobile is bought from The Mobile Store ( Virgin and Essar Group) vide bill number AP/01134/00001/ 3734 dated 23 December in Himayat Nagar, Hyderabad. With the complaint couple of visits were made to The Mobile Store in Hyderabad but there was no assistance provided by The Mobile Store office and team. After the disappointment, I went in person to Mobile Customer Care office in Panjagutta (Opp Central Mall) with the complaint of the Nokia 5610I, but the same reply from there they are of no help to me in terms of proper advise and guidance so that complaint can be registered and take this forward for appropriate action to resolve the issue and satisfy customer who bought Nokia 5610I expensive model ( which is actually not worth buying)..... Even after this also, continuous follow made up with Nokia Customer care office today (i.e.01 March 08) and met Nokia team and I was forwarded to Nokia Dealer in Himayat Nagar, Hyederabad. While I went to the Nokia Priority dealer after advised by Nokia office, Nokia Priority dealer owner confirmed me there were lots of complaint for the henadset in subject. And the worst part is what Nokia P Dealer confirmed me that the service for this handset is not possible as spare part (5610I front panel Music Slider Key) for the same in not even available with Nokia Company. This is very unfortunate and reveals pathetic service and planning strategy of Nokia Company wherein the product is launched in the market with OBSOLETE Qulaity and no spare and services available in the market. Since then I am running from pillar to poll and no assistance from Nokia either of offices and team. This is tough time for me also as I have no alternate handset available to remain in touch with my own people. Via this source and feedback I would like address this serious issue to Nokia team to assist harrased customer(s) like me who spend their hard money for their world renowned brand and produts which is an unfortunate that Quality is not mantained. I look forward to the support and reply from Nokia team to take my proceedings further. Thanks and Regards Magan Khera Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Nokia Company must look into such incidents and must assist customer so that customer should not be HARASSED
Reply
I bought a nokia 5610i, in just two months it started having an "ON and OFF" problem, cant even do much with it now because it is totaly blank, though i can receive and make calls, i just cant do what i really wanted it for; texting and browsing the net.It is a very nice fone phone with NO quality.
Nokia is well known as a quality and well stable brand, but this time i disagree
Thanks and Regards
Kamohelo
Nokia is well known as a quality and well stable brand, but this time i disagree
Thanks and Regards
Kamohelo
nokia 5610i — handset
Dear Nokia.Happy Diwali
Sir/Ma’am,
Myself SANKALP PANDYA {FROM AGRA}, I have a Nokia mobile Model No [ 5610i]. I brought it from one of your Nokia Priority at AGRA, last year 2008 sep. After 5 months of purchase the HEADFONE of my mobile stopped working suddenly.As in Guarantee I went to NOKIA CARE AT [ SANJAY PLACE,AGRA] & inform them about my complain[HEADPHONE].He told that –“ Mr. sankalp you don’t have to worry because your phone is under guarantee & the HEADFONE WILL BE REPLACED SOON,BCZ, THIS TIME WE ARE OUT OF STOCK” . I return back & went again after 2 weak, they again said the same words-“out of stock” better come after ONE MONTH. I said ok & return back. I third time went to them 32 days after & got the same reason again, this time I told them to “KINDLY WRITE MY COMPLAIN & GIVE ME RECEIVING” but they said that –“Mr.Sankalp this is not a matter of written complain, your will be change when stock come ,its just a matter of Mutual understanding nothing else so you don’t worry about that”. I again came back. After one an a half month I went again & again they are out of stock. But the SHOCK is about to come dear Nokia, I went 19th time to them & said the same but finally in the month of September- October 09 they said ,{Can you believe }that- “Mr. SANKALP, YOU ARE OUT OF GURANTEE & NOW YOU HAVE TO PAID”.I was speechless. When I said about MUTUAL UNDERSTANDING they said that-“Mr.Sankap THIS IS NOT THE MATTER OF MUTALUNDERSTANDING, YOUR GURANTEE IS OVER & NOW PAY FOR IT . Now NOKIA can you please tell me WHAT SHOULD I DO? Can you believe that I myself went their MORE THAN 24 TIMES WITHIN 7 MONTHS .Obviously the guarantee will be over in those 7 months, but it is not my fault because I went their when mine set is under guarantee & they passed the time. Really it hurt my believe.
They Didn’t wrote my Complain & finally they said that nothing can happen now, I don’t know your procedure of written but as a customer of yours is this my fault to have Nokia phone, My mother have Nokia, my father have Nokia, Only my brother have sony, so as a believe in your company is this ok for your customer care to do this with the customers?
I hurt but as a hope I write you, tell me what should I do? They have stock but why should I pay.
It spoiled company image but I still believe in you,
Kindly solve the matter as soon as possible because I have to go out of country 26 of this month,
I shall be highly obliged. Thanks.
SANKALP PANDYA,
+91 [protected] [C.E.O]
GOSWAMI EVENTS,
AGRA
Sir/Ma’am,
Myself SANKALP PANDYA {FROM AGRA}, This is FORTH COMPLAIN my Nokia mobile Model No [ 5610i]. I brought it from one of your Nokia Priority at AGRA, last year 2008 sep. After 5 months of purchase the HEADFONE [HANDSFREE] of my mobile stopped working suddenly.As in Guarantee I went to NOKIA CARE AT [ SANJAY PLACE, AGRA] & inform them about my complain[HEADPHONE].He told that –“ Mr. sankalp you don’t have to worry because your phone is under guarantee & the HEADFONE WILL BE REPLACED SOON, BCZ, THIS TIME WE ARE OUT OF STOCK” . I return back & went again after 2 weak, they again said the same words-“out of stock” better come after ONE MONTH. I said ok & return back. I third time went to them 32 days after & got the same reason again, this time I told them to “KINDLY WRITE MY COMPLAIN & GIVE ME RECEIVING” but they said that –“Mr.Sankalp this is not a matter of written complain, your will be change when stock come, its just a matter of Mutual understanding nothing else so you don’t worry about that”. I again came back. After one an a half month I went again & again they are out of stock. But the SHOCK is about to come dear Nokia, I went 19th time to them & said the same but finally in the month of September- October 09 they said, {Can you believe }that- “Mr. SANKALP, YOU ARE OUT OF GURANTEE & NOW YOU HAVE TO PAID”.I was speechless. When I said about MUTUAL UNDERSTANDING they said that-“Mr.Sankap THIS IS NOT THE MATTER OF MUTALUNDERSTANDING, YOUR GURANTEE IS OVER & NOW PAY FOR IT .
Kindly solve the matter as soon as possible because I have to go out of country 26 of this month,
I shall be highly obliged. Thanks.
SANKALP PANDYA,
+91 [protected] [C.E.O]
GOSWAMI EVENTS,
AGRA
Myself SANKALP PANDYA {FROM AGRA}, This is FORTH COMPLAIN my Nokia mobile Model No [ 5610i]. I brought it from one of your Nokia Priority at AGRA, last year 2008 sep. After 5 months of purchase the HEADFONE [HANDSFREE] of my mobile stopped working suddenly.As in Guarantee I went to NOKIA CARE AT [ SANJAY PLACE, AGRA] & inform them about my complain[HEADPHONE].He told that –“ Mr. sankalp you don’t have to worry because your phone is under guarantee & the HEADFONE WILL BE REPLACED SOON, BCZ, THIS TIME WE ARE OUT OF STOCK” . I return back & went again after 2 weak, they again said the same words-“out of stock” better come after ONE MONTH. I said ok & return back. I third time went to them 32 days after & got the same reason again, this time I told them to “KINDLY WRITE MY COMPLAIN & GIVE ME RECEIVING” but they said that –“Mr.Sankalp this is not a matter of written complain, your will be change when stock come, its just a matter of Mutual understanding nothing else so you don’t worry about that”. I again came back. After one an a half month I went again & again they are out of stock. But the SHOCK is about to come dear Nokia, I went 19th time to them & said the same but finally in the month of September- October 09 they said, {Can you believe }that- “Mr. SANKALP, YOU ARE OUT OF GURANTEE & NOW YOU HAVE TO PAID”.I was speechless. When I said about MUTUAL UNDERSTANDING they said that-“Mr.Sankap THIS IS NOT THE MATTER OF MUTALUNDERSTANDING, YOUR GURANTEE IS OVER & NOW PAY FOR IT .
Kindly solve the matter as soon as possible because I have to go out of country 26 of this month,
I shall be highly obliged. Thanks.
SANKALP PANDYA,
+91 [protected] [C.E.O]
GOSWAMI EVENTS,
AGRA
Dear Shamsha Begam
Greeting for the Day
I received The letter from your side DATED 4-11-09 by Shamshad Begam Nokia Care, It says that I SUBMIT MY HEADSET TO YOU, but dear I went to your custmercare at SANJAY PLACE AGRA, their I met Mr. RAKESH[care center manager]& he told me that its not possible for him to take my headphone, even I show him your letter by Shamshad Begam, HE FINALY TOLD MY THAT IF [SHAMSHAD BEGHAM] SEND AN INDIVIDIUAL EMAIL TO HIS MAIL ID THAT IS [[protected]@nokiacareindia.com] containing the order to kindly submit my headphone. only then he will submit my headphone.
SO DEAR SHAMSHAD BEGHAM I HEARTLY REQUEST YOU TO KINDLY SEND SN URGENT EMAIL TO HIM & ORDER HIM TO SUBMIT MY HEADPHONE & PLS KINDLY SOLV EMY MATTER.
I SHALL BE HIGHLY OBLIGED
P.S:- NOKIA MY PROBLEM IS ABOUT MY HEADPHONE NOT ABOUT HEADSET.
THANKS,
SANKALP;
C.E.O GOSWAMI EVENTS
[protected],
AGRA
Greeting for the Day
I received The letter from your side DATED 4-11-09 by Shamshad Begam Nokia Care, It says that I SUBMIT MY HEADSET TO YOU, but dear I went to your custmercare at SANJAY PLACE AGRA, their I met Mr. RAKESH[care center manager]& he told me that its not possible for him to take my headphone, even I show him your letter by Shamshad Begam, HE FINALY TOLD MY THAT IF [SHAMSHAD BEGHAM] SEND AN INDIVIDIUAL EMAIL TO HIS MAIL ID THAT IS [[protected]@nokiacareindia.com] containing the order to kindly submit my headphone. only then he will submit my headphone.
SO DEAR SHAMSHAD BEGHAM I HEARTLY REQUEST YOU TO KINDLY SEND SN URGENT EMAIL TO HIM & ORDER HIM TO SUBMIT MY HEADPHONE & PLS KINDLY SOLV EMY MATTER.
I SHALL BE HIGHLY OBLIGED
P.S:- NOKIA MY PROBLEM IS ABOUT MY HEADPHONE NOT ABOUT HEADSET.
THANKS,
SANKALP;
C.E.O GOSWAMI EVENTS
[protected],
AGRA
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