[Resolved] Nokia Mobile — Still problem in Nokia Set 2600C-2 | |
02.10.2008 To, The Officer Nokia Care Center Sub: - Complaint regarding purchase of new mobile Model No.2600C-2 dated 16.06.2008 Sir / Madam, Your kind attention is invited regarding complaint of new mobile Model No.2600C-2 dated 16.06.2008. (ESN/IMEI No.[protected]) We have purchased mobile Model No.2600C-2 dated 16.06.2008 from Paragon, 23 Inside Udiyapole, opp.hotel ambay Palace – Udaipur (Rajasthan), mobile no.[protected], authorized nokia dealer. After few days, we came to know that the facility of Bluetooth was not working, we made complained for the same to the above authorized nokia shop, they refer to the Nokia Service center for the same. We booked complaint on 26.07.2008 at Rama Telecom, 41-42, First Floor, Opp JMB, Oswal Complex, Sarang Marg, Surajpol, Udaipur (Rajasthan) –, Land Line No.[protected] Contact Person – Mr.Gurpreet) Nokia Service Center, they given Job sheet No. NIL dated 26.07.2008. Again they given another Job sheet No.[protected]/080729/17 dated 29.07.2008 and its targeted delivery date was 13.08.2008 and informed that they will send this to Jaipur for repair because it was not reparable at there end. Problem remain the same when we went on 14.08.2008, we asked if the mobile is not repairable then kindly provide us new mobile handset because the condition of our newly purchased mobile was so much worst, not repairable as per nokia service persons, the cover was changed & it was looking like very old mobile .On the same day they given another their Job Sheet No.2720 dated 14.08.2008 This is with continuation to my complaint dated 17.08.2008, the position remain the same, the thing is that 4 days back we had received call from your Udaipue Nokia center that collect your new mobile set, when we callected the same & check the Blutooth then its OK but at home when we check its camera then its not working, again we went to your Udaipur Nokia center & inform regarding camera problem, your technical persons had also checked & try to resolve the problem for 1 & 1/2 hrs but unable to rectify the error & inform that we have to send this hand set to our compnay for repair again. I can't understand that what is going on with Nokia Mobile, we are suffering since last 4 & 1/2 months & its also creating a problem, tension & our wastage of time & follup with your nokia centers . Your Udaipur Nokia persons has also told us that we have to write stong mail to the company for this defective Mobile sets & customer dissaticfaction. Last time i am requesting you that, Kindly arrange to take necessary action to replace the defective mobile with new handset, other wise i will complaint to consumer court for the same. Waiting for your immediate action. Thanks S.C.Chaturvedi 24, Gokul Nager, Bohra Ganesh Ji – Udaipur (Rajasthan) Mobile No.[protected], [protected] &[protected] Enclosed: - Copies of Service Job Sheets for your N/A. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
NOKIA MOBILE MODEL NO. 2600C — Complaint regarding purchase of new mobile Model No.2600C-2
The OfficerDurga Communication
(NOKIA CARE CENTRE)
126, Mall Road (Ring Road),
Kingsway Camp, Delhi – 110 009
Mobile : [protected], [protected]
Email: [protected]@yahoo.com
Sub: - Complaint regarding purchase of new mobile Model No.2600C
Purchased on 21.10.2008
Dear Sir,
Your kind attention is invited regarding complaint of new mobile Model No.2600C (IMEI No. [protected]
This handset was purchased by me from Wave Telecom Centre, B-10 Model Town- II, Delhi- 110 009.
After few days, I came to know that the facility of INCOMING & OUTGOING was not working, and I approached to Wave Telecom Centre, Model town, Delhi to set right the problem. After checking the mobile, then the shop owner told me that you go to Durga Communication, Nokia Customer Care Centre, Kingsway Camp, Delhi-9 and booked a complaint on 14/11/2008 vide Service Job Sheet no. 5645.
On a thorough examination they had informed me that this will send to the company for repair because it was not reparable at there end.
An elapse of one month they said they can’t repair the phone unless otherwise I pay a sum of Rs.1100/- for extra charges. Due to this reason, I have collected this mobile from the USTOMER CARE and again approached to the shop – Wave Telecom Centre, Model Town for getting it repaired without cost but they said they can’t do nothing in this subject.
I can't understand as to why they are not repairing this new handset during Warranty period going on with Nokia Mobile, we are suffering since last 4 months & its also creating a problem, tension & our wastage of time & follow-up with your NOKIA CENTRE.
As this problem is a manufacturing defect, I request you to kindly arrange to take necessary action for replacement of the defective mobile with a new handset within a fortnight period, other wise I will be compelled to lodge my complaint with consumer court for suitable action or otherwise initiate legal step.
An early reply will be highly appreciated
Thank you
Yours faithfully
KARTHIKA
E-377, M.C.D. COLONY
AZADPUR, DELHI- 110 009
Email: [protected]@yahoo.com
Tel: [protected]
To
The officer,
Nokia care center,
Sub: Complaint regarding problems with N 81 mobile.We hav purchased this N81 few months back.Initially for about 4 months we had no problems with our set but a few weeks back this mobile has all of a sudden stopped working, therez no display, no sound, no light, not getting charged.
When i complained the store owner, he informed me that he will have to send it to delhi for repairing cannot be done here at hyderabad.He also stated that it will cost me 4000 rupess as i will have to bear the charges of sending this mobile to delhi to the nokia care center.I do not understand as to what measure i shd take up, as already i had shelled out so much amount over this set and yet again i m being asked to shell out rupees 4000 to get it repaired.Why is nokia company not making sure that its nokia care centres shd b present at evry city, and specially hyd...these centres at hyd are not in a position to diagnose the problems wth my n81 set.Authorities pay attention to my complain or i will move a step ahead and complain to the consumer forum..Take action immediately and let me knw as to what do i need to do wth this dumb set..I will wait for ur email in this regard.
Md.Samiuddin Khan,
Hyderabad.
email: [protected]@yahoo.co.in
The officer,
Nokia care center,
Sub: Complaint regarding problems with N 81 mobile.We hav purchased this N81 few months back.Initially for about 4 months we had no problems with our set but a few weeks back this mobile has all of a sudden stopped working, therez no display, no sound, no light, not getting charged.
When i complained the store owner, he informed me that he will have to send it to delhi for repairing cannot be done here at hyderabad.He also stated that it will cost me 4000 rupess as i will have to bear the charges of sending this mobile to delhi to the nokia care center.I do not understand as to what measure i shd take up, as already i had shelled out so much amount over this set and yet again i m being asked to shell out rupees 4000 to get it repaired.Why is nokia company not making sure that its nokia care centres shd b present at evry city, and specially hyd...these centres at hyd are not in a position to diagnose the problems wth my n81 set.Authorities pay attention to my complain or i will move a step ahead and complain to the consumer forum..Take action immediately and let me knw as to what do i need to do wth this dumb set..I will wait for ur email in this regard.
Md.Samiuddin Khan,
Hyderabad.
email: [protected]@yahoo.co.in
Dear Sir
I want buy a mobile hundset.
I want buy a mobile hundset.
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