[Resolved] Nokia Mobile Handset Model: E72 — Nokia Care Service Centre charges unreasonably very high service charges from customers

shreeganeshdeals

Address:

Jaipur, Rajasthan

Sir,

I am Nishant Kumar from Jaipur, owner of NOKIA Mobile Handset Model No. E-72, bought in June 2010. My warranty expired recently, and I was facing problem of data sync in between my mobile handset and Nokia Ovi Suite (on my computer). When I visited the Nokia Care Centre at New Sanganer Road, Jaipur by name of Care Zone, they said that it would require a software update for my handset that would solve its data sync problem. The amount they charged me to that was Rs. 540/- which is too much for the phone software update. According to me it should not be more than Rs. 150/-. This service charge of Rs. 540/- is too much for the software update of mobile when there is no major repairing involved for the phone. When I asked from one of their employee, he said that the Nokia company has higher service charges for the N-Series and E-Series mobile handset phones. I don’t understand why they are charging higher amount for the N-Series and E-Series mobile handset phones.

This is a loot, when consumers are not usually known that such high service charges exist for Nokia customer care. In such a critical situation when consumer is not able to use his handset, and when he needs it immediately in today’s age of communication, there is no option left to the consumer but to pay for whatever the Nokia Care Centre asks for. When Nokia is allowing such practices in its customer care centres, it is making its consumers really henpecked, this should be immediately stopped and strict action should be taken against the company for carrying on such unreasonable practices. The government should impose heavy penalty on the company, as any company can not be allowed to charge such high charges from its customers.

My details:

Owner: Nishant Kumar
Address: 48, Kailashpuri, Opp. Sanghi Farm, Tonk Road, Jaipur. PIN- 302018.
Mobile Handset: Nokia E-72
Bought at: Jaipur, Rajasthan, India
Bought in: June, 2010
Mobile No.: [protected]
E-mail: [protected]@gmail.com
Address of Nokia Customer Care: Care Zone, Siddi Vinayak Complex, 1st Floor, 203, Goverdhan Colony, Opp. Sanjeevani Hospital, New Sanganer Road, Jaipur - 302019. Phone:[protected], 2291653.
Date of Service: 12 July, 2011.

Please take immediate action against the company so that no other customer will face such a henpecked situation. A very strict action is required against the Nokia company.

Regards,
Nishant Kumar
Jaipur.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2020

Complaint marked as Resolved

Related Nokia India reviews

View all 7893 Nokia India Reviews

Comments

Palash Dutta

from Delhi, Delhi

Nokia-Mobile Handset-N 72 — Complaint/Intimation against the service of the Mobile handset and service centre

Dear Sir/Madam,
This has reference to my complaint No-160680 dated 2/12/2008 registered over phone of Natioanal Consumer Helpline.I have mentioned my grievance in details below,
Myself Palash Dutta having a mobile handset N-72, IMEI NO-[protected] purchased from Nokia Priority Dealer at Kolkata on 18th July’2007(Copy of bill attached).On paper my warranty period was over on 17th July’2008.After completing just one year warranty period on 30th August ‘2008, I found display problem in my mobile handset.Then I repaired it from Nokia Dealer M/s. Tele Junction, Madhu Vihar, Delhi-110092 (invoice attached) on 8th September’2008 and was given only a warranty period of one month against this repairing by the dealer.
Then I found the same problem on 15th October’2008 just after completing the warranty period.As my service requires frequent outstation visit so since that problem I was not able to repair my handset again. But being a consumer my question is that, how this can be happened so that the handset is going to create problem just after the specified warranty period.My new set started troubling just after completion of one year warranty period and secondly the repaired set started same problem just completion of one moth warranty period.
This only can be possible whenever either the parts used in the handset at the time of repairing was faulty or they have not yet made any repairment.In both the cases the Nokia is responsible either from their service centers or use of faulty part.Administratically the service centres are also the part of Nokia systems and you can not part with any discrepancies committed from your service centres. But in both cases I’m victimized being a consumer as usual.I feel that this only can be happened in case o[censored]sing the parts not upto the mark.
In this connection please note that i have once only contacted by Nokia Kolkata office on mid of February'2009.After that i did not get any call from Nokia authority.I am not able to use my said mobile since October'2008.Please do the needful.
Whenever i call to customer care number-[protected] of National Consumer Forum, nobody picks up the call.So this was the only possible way to contact with you.Hope you will look into the matter seriously and make the purpose of my complain fruitful.
I expect your concern authority will come forward & explain or clarify me the proper reason behind my suffering as I want to reuse my handset N-72 once again without expending a single penny on it.
Looking forward to have an earliest and positive and off course a reasonable reply from you.You will be appreciated to call me in my mobile no stated below for any queries from your side.

Thanking you,
Palash Dutta
Mobile No-[protected]