[Resolved] Nokia Mobile — Hopeless after sales support by Nokia Care | |||
Two years back i had purchased one NOKIA C3-01 which touch screen started malfunctioning few two week back , So i took it to NOKIA CARE agency ( Telesystems , 47 , Ashok Nagar , Janpath - Bhubaneswar , ODISHA - 751009 , Email:- [protected]@nokiacareindia.com ) & given for rectifying the existing problem on 20/07/2013 vide Job Sheet No:[protected]/130720/6 Dated:- 20/07/2013 . Unfortunately the concerned NOKIA Care couldn't rectify the problem & stated we have to send it to their Nokia IMC - Gurgaon for this problem solution . On 31st July 2013 when i inquired about my handset again same statement that " It has returned back from IMC-Gurgaon & the existing problem can't be rectified by us '' .Finaly the NOKIA Care has taken Rs.150.00 as courier charges from me & returned the hand set . My concern is if a Customer purchase one costly hand set which started malfunctioning just after completion of warranty period & customer doesn't get any after sales support from one MNC company like"NOKIA " , ( For which customer is ready to pay the required service charges also ) it indicates knowingly NOKIA company has manufactured such a mobile hand set which definitely will start malfunctioning just after warranty period so that again customer will go for new one .It is just horrible & unexpected service attitude .Pl help out . Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 6 Comments | |||
Comments
Nokia — hopeless after sales service of nokia
Jobsheet no[/U][/B][protected]/10051159I have deposited one nokia phone to the priority dealer in Touch World
Address:- 93/7, Deshpran Sasmal Road, Kadamtala, Howrah - 711 101
Phone:[protected],on may 2010 under warranty period.what i have purchased at rs 7229, since then every time i visited the store i was been misguided by saying that surely i will be getting back my phone on next Tuesday (at least five times).as the phone has been dispatched but not yet received by us!
being a govt official dealing in the public department, i had to spent another five thousand bucks for a unnecessary purchase of cellphone. it is becoming very difficult to deal with such a nonsense customer care support.
hope you will understand and take necessary steps so that i have been compensated by the a fore said amount or get back my phone by seven days.
regards
palash Dutta
ph no-[protected]
mailid- [protected]@yahoo.com
Nokia Mobile — Bad Service From Nokia Care
Respected Sir,I have complent about Nokia Care Hadapsar center.Today Date 10/02/2011. I went to the hadapsar service center for repearing my nokia 7230 mobile. After submittiong my mobile they told me to come back after 2 hours, when i go back to bring my mobile that time they delivered me my mobile but when i checked my mobile then i saw they dont repair my mobile when i asked they CSE about it then he told me youe mobile is not support for that application but when i told him i used this application befor some days after that he told me sorry sir,we can not help you you need to contact our customer care executive...
and when i asked him nokia customer care contact number then he gave me wrong number.....
and that executive name pradeep and he was sat on 5th number counter.
so i want to complent on his behavour and their service....
i hope you will give the action on my complent and give me the replay......
Thanking you,
{Balaji S. Gutte}
{[protected]@yahoo.com}
BAD SERVICE FOR NOKIA SERIES 60 5TH EDITION TOUCH SCREEN PHONES
respected sir
i have a complain for my nokia 5233 nokia mobiles.i purchase it in 6th September 2010.from the beginning phone has a major problem 1st of all frequently touch screen doesn't work and time fluctuating . so i bring this phone to my nearest nokia care Barasat Manasi Nokia Care.but they doesnt slove out the prob.I send the phone 4 times in nokia care but the executive reply thta the phone goes to Delhi nokia head branch.. after few days later when i get back my phone and see the same problem happened .
they cant resolve the problem or doesn't swap the phone.I m really fed up to interact with the executive still i cant understand what nokia doing ??? if customer are not satisfy then who purchase nokia????
so i humbly request to you pls show my complain to nokia and try to solve out the problem...
Regards
subhajit naha
([protected]@gmail.com)
respected sir
i have a complain for my nokia 5233 nokia mobiles.i purchase it in 6th September 2010.from the beginning phone has a major problem 1st of all frequently touch screen doesn't work and time fluctuating . so i bring this phone to my nearest nokia care Barasat Manasi Nokia Care.but they doesnt slove out the prob.I send the phone 4 times in nokia care but the executive reply thta the phone goes to Delhi nokia head branch.. after few days later when i get back my phone and see the same problem happened .
they cant resolve the problem or doesn't swap the phone.I m really fed up to interact with the executive still i cant understand what nokia doing ??? if customer are not satisfy then who purchase nokia????
so i humbly request to you pls show my complain to nokia and try to solve out the problem...
Regards
subhajit naha
([protected]@gmail.com)
Hi, sorry to hear about your experience. Please write to us on [protected]@nokia.com and provide us with the following details
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No
We will have someone from the team connect with you.
Please mention your name on subject
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Nokia Care Centre - Yes/No
We will have someone from the team connect with you.
Please mention your name on subject
Do include the complaint link in order to speed up the process.
Regards,
Team Nokia India.
Locating a Nokia Care Centre (NCC) is very Easy !
SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
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Nokia Mobile — frustrating post sales service
Nokia has avery poor after sales service in india. i have given a n 73 under warranty for the same defect the service center, the customer care center in madres and nokia international web sit complaint have been to no avail. Nokia web site does not have a feedback facility.