Nokia — Mobile is under warranty but not repaired

Address:

Anand, Gujarat

Dear sir,

I am, Dr. Naitik Trivedi from vallabha vidyanagar, i have purchased Nokia C6 mobile on 28/03/2011 of the rupees 13687 with one years warranty and i have also taken another 1 year extended warranty from nokia care. Now i am face problem in my nokia C6 model and its belt is not working properly because of that problem when some body call me or i am calling to other the voice will be hear in speaker mode other than handset mode. so i went to nokia service center at anand because my mobile is on warranty but their, they siad that belt is not under the warranty. so i said when u have given me extended warranty or i have taken the extended warranty that time u didn't said me that belt is not under the warranty and because of that i have taken the extended warranty other wise what is the need to give 499 rs just for warranty of software which is also repair or upgrade by me through my laptop also.
I have trust in nokia that's why i purchased nokia but i[censored] not satisfied the customer and customer service than it put bad image in my mind...

its not a matter of money its the matter of trust. The repairing cost is not much more higher which i will not afford but its the matter of satisfaction.

i m from anand, gujarat my mobile number:[protected]
email id is: [protected]@gmail.com