[Resolved]  Nokia Mobile N81 — screen going blank

Nokia — frustrated with mobile N81

Dear sir,
I had purchased N81 mobile from The Cellular Solutions # 1575, 11th Main, 4th Block. Jayanagar. Bangalore 560 041.Mr Sanjay. G
cell No. +[protected] on 27-2-08
just in two months time my mobile N81 screen became blank and I returned the mobile to the dealer immediately for repair since it was in warranty period. The dealer sent the handset to
Nokia care point Jayanagar Bangalore and got it repaired and returned it to me after 1 months time, again the next day same problem occured and I returned the mobile to the dealer to get it repaired once again. This circus happened atleast 4 times and my mobile was lying with Nokia centre atleast for 2 months but till today the hand set problem has not been rectified and I am frustrated with N81 model and lost all my faith in the Nokia company. I have returned my hand set to the dealer and I dont want the mobile back from your company instood I want you to replace the handset with different model or return my money Rs.20000 Immediately .If not I will be claiming for the loss incurred for me due to the manufacturing defect of your mobile N81 legally through customers court.
Job sheet No.[protected]
IMEI nO. [protected]
MY MOBILE NO.[protected]

Nokia — Mobile screen went blank

Sir/Madam,

I am to lodge a complaint again (ref. complaint lodged on 9.4.2011). New handset Nokia 5130 Xpressmusic was purchased by me on 28.5.2010 at Navsari, Gujarat. Since the mobile screen
went blank, I asked someone about this and he suggested that the mobile is in 'warranty period' so I should go to Nokia Gallery. I went to your Nokia CARE shop at IRLA, Prime Mall, Vile Parle (W) and I gave it for repair. Your employees said that "music switch was missing and it was tampered' but as far as i know, Till date I have not given my mobile for repair to anyone so the question of it being tampered does not arise.
Well, Nokia employee said that the charges would be Rs.250/-, (inspite of the fact that it is in warranty period). Then too I agreed and she asked me to come after 1 hr., after about 1 1/2 hours I was told that she would call in the evening and let me know when I can go and pick up my mobile. This may be a Manufacturing defect, this switch could be missing at the time we purchased it.

In the evening (about 6.40 p.m.) I got a call (2-3 times) from Ashita saying that the mobile cannot be repaired and that it has to be sent to Nokia Main Office for further examination and the charges will be Rs.1,638/-. I asked her to let me speak to her Senior, but after keeping me on hold for long, she said the Seniors are busy and that she will call me in 5-10 mins and connect to the Seniors (Vaibhavi or Poonam). After waiting for her call till 7.45 pm I called her and asked her to connect but she did not, then I asked her to tell her senior to wait for some time in office I will come and meet them right away, but she said that they will leave office now for the day.

I don't understand if your company is customer-oriented, then why do your employees not give proper service or shriek their duty? Your employees are there to serve and provide solutions and not be rude.

Hope to hear from you at the earliest.

Preeti.

Hi Preeti,
Sorry to hear about your experience. Please do write to us on [protected]@ovi.com and do leave your contact. We will have someone from the team connect with you.
Regards
Nokia India Team

i