[Resolved]  Nokia Mobile Phone 5800 — FAILURE OF PRODUCT AND SERVICES

Address:

West Delhi, Delhi

Dear Sir,

I am writing this mail to share my agonizing experience with NOKIA.

I bought Nokia Smartphone model 5800 on22/05/2009 with IMEI Number [protected] and bought two years additional warranty worth Rs 20,350.00/- (18550+1500) from Hot Spot Janakpuri

It’s not even a year and the hand set already has been a tremendous pain, I felt cheated and I am suffering because of pathetic and customer annoying service offered by “Net dot” Solutions Wz 200 Bajaj Tower Jail road NCC-113_433527 (In the Name of Mr Sudhir Kohli)
Please note that my Job Sheet Number is[protected]/100405/113
I submitted my handset with following malfunctioning-
• Screen whiteout on low Temperature (Overnight/AC/Cooler)
• Auto off spontaneously
• Difficulty in Network accessibility
• Software hang ups
• Slower operation
5th April 2010
I had handed over the phone at the above Nokia Care centre and was told to come in the evening, I took the contact number of the facility so as to check with them whether my Hand set is ready or not but the bell rang and rang and no one answers when I went to collect the repaired handset to my surprise I was turned back saying that Handset shall be sent to Company as they are not having the Spare parts and asked to wait for a week till Monday 12th April, I again took the contact number of the facility from front desk who assured me that they will call me and inform that My Handset Transceiver is ready. I kept mum and wondered about Nokia Service. I complained about the unanswered calls and took cell contact number which was shared after several pleadings.

12th April 2010
I called up and One Ms/Mrs Anjali answered the phone , she made me hold the line and then after taking my job sheet number disconnected the phone, meanwhile I checked the status of repair/delivery on the Namesake online service It said that my hand set is repaired. When I called up again to she told that Handset is not ready and it shall be delivered on Wednesday 14th April 2010 as the display screen is short of stock. I protested that why I am not informed/called about the handset repairing and delivery time, and on my follow up the delivery time is extended, seemingly she dodged me and assured that on 14th April I will be called and I can collect back the repaired handset.

15th April 2010
I waited and did not received any call from NCC and at last I went up to this pestering centre only to wait for an hour on the pretext of searching the repaired Handset and when I received the handset it s side lock spring was not working, The sliding lock was not retracting, when I complained about that I was told that it was presented like that, I insisted and asked them to correct it, They corrected the side sliding lock and on my insistence issued me the delivery note which shows that my Handset Display is replaced and the handset has been delivered within 25.27 Hrs

When I checked the mobile it did not started. What on Earth I did that NOKIA is harassing me.

Its time when NOKIA SHOULD ADMIT that their services and products in India are a Failure

The situation is very irritating and please help me out.

•Have I committed a serious mistake by purchasing a Nokia Phone?
•Where is my fault?
•Why am I suffering even after paying the exaggerated amount when the same handset cost was lowered to Rs 14550.00?
•Is there any end to this abusive Nokia Service centre?
•Have I paid to use this failed service and product?

Thanks