[Resolved] Nokia — Nokia 5800 Xpressmusic Touch Screen Problem | |||
To The Senior Manager (Customer Care) Sir, I got various problem from my Nokia 5800 Xperssmusic , First my touch pad get hangs which get solved by software update at customer . Second my camera stops working and submitting to customer care about 20 days after I got my cell back repaired. and now when my warranty get expired My touch pad again stops working customer care executive told liquid display get damaged which would be costs me around Rs.2000. thuogh this is not complete list of problems including often hangs,picture quality etc. I really get frustrated due to this cell. My IMEI no is [protected] Chetan Gholekar Email Id - [protected]@gmail.com Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Nokia/ 5800 xpressmusic — Touch screen not working
Dear sir/Madam,I bought nokia 5800 xpressmusic on 11/10/2009 from HOTLINE COMMUNICATIONS, KAROLBAGH. It work's fine for 3 month. After that it start giving trouble in touch screen. I went to nokia care at hotline communications on 03/03/2010, they checked it and said that it is liquid damage and warranty is void. They asked me to give to pay Rs 2250 for the service and also told that if the repair is not possible then we to send to nokia which will cost Rs 2850. i paid Rs 2250.They took 1 and half hour and said that it's ok now and it will work. But the same problem still continues in the way when i was returning from the hotline communication. My IMEI number is [protected]
Regards,
Dhananjay
[protected]
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Nokia 5800 — touch screen not functioning
I have purchased 1 NOKIA 5800 on 01/03/2009 fro nokia priority, 103 station square, bhubaneswar. Vide invoice no. 08-09/S/4218 for rs. 18, 900/-. Within one month the mobile occured various problems i.e.1) keypad lock is loose,
2) message box opens half
3) music library does not open
4) touch screen does not work properly
I demanded for a new phone but NOKIA CARE people didnt agree with me and asuured me to correct the problem and they booked the mobile phone. Vide job sheet no.[protected]/090401/52 dated 01/04/2009 and handed over to me on 05/04/2009.
Again the phone had the same problems adding on to some new ones. Once again they booked the phone on the same jobsheet no. dated 06/04/2009 and then handed over to me on 09/04/2009 in the evening. But the very next morning the problems were the same.
Again i booked the phone on 10/04/2009 and they handed over me on 20/04/2009 but the problem is not rectified yet. I think due to some manufacturing defect the nokia care personnel could not rectify the problem but they did not accept that there is a manufacturing defect.
I want to know that is it my fault to purchase a mobile phone from NOKIA who claims the no. one brand in mobile sector. Lastly i am asking you WHAT SHOULD I BE DO? May I be running to nokia care repeatedly or go to CONSUMER FORUM. DECISION IS YOURS.
Binod Beriwal
[protected]