[Resolved]  Nokia N 81 — charger

Ms. Junasha Barman

M/s. NOKIA CARE.

Dear Sir,

Re: CHANGE OF FAULTY CHARGER NOKIA N81

Please refer to your e-mail dated 17.5.08, 19.05.08 and 22.05.08 regarding change of my NOKIA N81 Charger. In your last e-mail of22.5.08 which was received at 12.14 P.M. I was assured that your one of the Executive will contact me within 48 hours from receipt of your e-mail to update me on the service status. I think that you have almost repeated formal creamy language of your earlier! e-mails which is ready proforma for every customer and you are not sincere to solve my problem. It's matter of great regret that change of charger is a very simple non technical matter, even you people are not in a position to solve it after a weeks' time. I want to know how much more time it will take to change my charger. In your every e-mail you are writing to assure your best attention to solve my problem but no attention is being paid to solve the same. As you are aware that I am facing problems to charge my set as well as in writing you again and again. Lastly I regret to write that if immediate action is not taken to change my Charger I will have no other alternate to contact Higher Authorities of Nokia Care..

Thanking you

Yours sincerely

SHEKHAR GUPTA 7/29, TILAKNAGAR KANPUR-208 002

----- Original Message -----
From: NokiaCare
To: [protected]@ricmail.com
Sent: Thursday, May 22, 2008 12:14 PM
Subject: Nokia - Shekhar Gupta - N81 Charger Service Provision


Dear Mr. Gupta,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N81 charger. We understand that you are aggrieved and sincerely regret the inconvenience caused. Please note that this incident is not a true reflection of our services. Our endeavor is to provide you with quality service and your feedback will help us in improving it further.



Our Customer Care Division is constantly coordinating with the Nokia Care Centre to expedite the service and to provide an effective resolution to your phone charger concern. Further, one of our executive will contact you within 48 hours to update you on the service status of the phone charger. Please be assured of our best attention in resolving the concern in your phone charger.



We appreciate your patience and further solicit your cooperation.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Junasha Barman
Nokia Care

-------Original Message--------
From: "ext key corp"
To:
CC:
Sent: Wednesday, May 21, 2008 1:31:39 PM
Subject: Re: Nokia - Shekhar Gupta - N81 Charger Service Provision


Dated:21.05.2008

Mr. Biplav Sarangi, .

Re: CHANGE OF FAULTY CHARGER NOKIA N81

At the outset I thank you very much for your e-mail dated 19.05.2008 received at 5.52 P.M. and appreciate your prompt action regarding change of my NOKIA N81 Charger. You assured me that your Service Team will contact me within next 24 hours from receipt of your e-mail. I regret again to write you that more than 36 hours has passed but so far nobody has turned to me or contacted over phone in this connection. As you are aware that this is not a technical job but simply a change of charger. You will also appreciate that your Service Team is very careless to provide proper services to the customer like me who is regularly in touch with NOKIA CARE. I am facing problems to charge my set as well as in writing you again and again.

Still I hope that you will avo ide any unwarranted situation and solve my problem without any delay.

Thanking you

Yours sincerely

SHEKHAR GUPTA 7/29, TILAKNAGAR KANPUR-208 002





----- Original Message -----
From: NokiaCare
To: [protected]@ricmail.com
Sent: Monday, May 19, 2008 5:52 PM
Subject: Nokia - Shekhar Gupta - N81 Charger Service Provision


Dear Mr. Gupta,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N81 charger. We regret that you have been put through this inconvenience due to the service provision of your mobile phone charger.



We acknowledge having received your e-mail and have recorded the same for future course of action. We wish to state that the matter will be given our prompt attention. We will coordinate with our Head Office to do the necessary fact findings and revert to you. Please be assured that our Service team will contact you within the next 24 hours (except Saturday and Sunday) from receipt of this e-mail.



We seek your patience and further solicit your cooperation.



For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link:
www.nokia.co.in/caresurveys

Kind regards,

Biplav Sarangi
Nokia Care

-------Original Message--------
From: "ext key corp"
To:
CC:
Sent: Monday, May 19, 2008 11:41:16 AM
Subject: Re: Nokia - Shekhar Gupta - N81 Service Provision


Dear sir,
As required by you i am sending herewith Job sheet number.
Attached file
with regards,
SHEKHAR GUPTA
----- Original Message -----
From: NokiaCare
To: [protected]@ricmail.com
Sent: Saturday, May 17, 2008 9:09 PM
Subject: Nokia - Shekhar Gupta - N81 Service Provision


Dear Mr. Gupta,

Thank you for e-mailing Nokia Care.

This e-mail is in reference to the service provision of Nokia N81. We regret the inconvenience caused. In order for us to assist you in the best possible way, we request you to revert with below mentioned details:


Complete Job Sheet number

Alternate contact number


We assure you our complete support.

For further enquiries, please feel free to contact our Technical Support Executives at 30303838 between the hours of 9:00am and 9:00pm, seven days a week. For online support, visit "Have a question? Ask Nokia" at www.nokia.co.in/asknokia. You may also find answers to your queries at www.nokia.co.in/support. We reassure you of our continuous support.

Please help us improve our services by clicking on the following link: www.nokia.co.in/caresurveys

Kind regards,

Sarin Lohi
Nokia Care

-------Original Message--------

From:
To:
CC:
Sent: Saturday, May 17, 2008 11:03:05 AM
Subject: Ask Nokia - India:: Customer Service



[THREAD ID :2-31CWFX]


[Salutations:Mr.]
[FirstName:Shekhar]
[LastName:Gupta]
[DOB:06.07.1957]
[Gender:M]
[Email:[protected]@ricmail.com]
[CountryCode:91]
[Country:India]
[Language:English]
[MobilePhone:[protected]]
[Model:Nokia_N81]
[Imei:]
[State:Kanpur/ Uttar Pradesh]
[Postal:208 001]
[Feedback:Dated: 16.05.2008

M/s. NOKIA LTD.

Dear Sirs,
Re: CHANGE OF F AUL TY CHARGER


I have purchased one NOKIA Mobile set bearing product description[protected] N81-3 IMEI [protected] and Cell No. [protected] from Mis. Essar Telecom Retail Ltd., Mahalaxmi Tower 8/226-A, Plot No. 17, Block "A", Arya Nagar, Kanpur on 29.02.2008 vide their Invoice No. UP/01380/00001l4092 for Rs.16, 889/-. In this connection I would like to inform you that the Charger supplied with the above Set is not working properly, hence I feel it very difficult to charge my Mobile Set. However, I approached to Mis. Essar Telecom Retail Ltd. (supplier of the set) to change the Charger. In turn, they issued Service Job Sheet No. 94603 dated 16.5.2008 and referred to me for change of Charger to Mis. Nokia Care Centre, APEX TEL Branch of Apex Distributors, UG/A-12, Som Dart Plaza, Mall Road, Kanpur and informed to get my charger changed within 3-4 days. I contacted Mis. Nokia Care Centre at Kanpur and handed over a copy of above Job sheet and asked for change of charger. They could not response my request properly and ask me to come after 25 days. You will appreciate that during this long period how I will recharge my Mobile set..
You are, therefore, requested to please issue appropriate instruction to Mis. NOKIA Care Centre, Kanpur to change my Charger at the earliest so that I can charge my Cell properly without any problem. Please also forward a copy of your instruction to NOKIA Care Centre for my information and satisfaction.
Hope you will take immediate action to solve my problem.
Thanking you
Yours sincerely


SHEKHAR GUPTA
C/O. G. D. MAHESHWARI
KEY CORP LIMITED
16/16-A, CIVIL LINES
KANPUR Ã?Æ’?Ã?‚Ã...⇄ 208 001]