[Resolved] Nokia N72 — Replacement with Duplicate Parts at Nokia Care centre

parjunraju

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

To whomsoever is concerned :

My wife had a display problem with her Nokia N72 mobile and we went to the nearest Nokia Care centre in Oct 2009 at Tippasandra, Bangalore. We were informed that one chip had to be replaced and the estimated cost was Rs 1600. After we gave a go ahead for the repair to be done, it took 3 weeks and there was no response from the service centres. They initially said the chip was not available and that they had to get it from Delhi. After repeated calls, they asked us to come and collect the phone after 5 weeks. The display was a bit different from what it was originally when the phone was bought a year back.

Now after almost 9 months we got a problem which looked like a software issue. As we had shifted our residence we went to another Nokia care centre in Marathahalli. After the initial diagnosys we were surprised to learn from the technical support folks that the problem was because of the display and they said that the display replaced was a duplicate one and not an original Nokia spare part.

If there is anyone responsible at Nokia who looks into Nokia Care centres performance, please revert to me with a solution.

We are really alarmed to see the level of cheating at Nokia Care centres.

Arjun Raju

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Aug 13, 2020

Complaint marked as Resolved

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Comments

murali janardhan

from Hyderabad, Telangana

N72 — invisible display-handset problem

Dear sir.
I have purchased n72 in universal cmh rd bangalore on 23/11/2007 emi no. is [protected] type RM 180 code 0548028 now Iam facing problem I have given 3times at tippasandra nokia care centre but they did not solve the problem simply they keep 5-8days and give it back stating it is ok now pls advice what to do and how to get my mobile repair or replace and how long i should wait

Bhupendra Varshney

Nokia-Mobile - N 72 — Replacement of Nokia N 72

To,

The
Pahredar

1.. I have purchased Nokia N72 Mobile on dated 07/09/07 from Friends Communication (India), 38, Model Basti, Karol Bagh, New Delhi-110005.(Invoice No. 592 Dt.07.09.2007)

2.. I am using Nokia N72 mobile from 07/09/2007. After One & half month my mobile hanged and not working properly so I go to Nokia Care (HCL), A-78, Sector- 2, Noida for repair my mobile and after one week they returned my mobile in working condition.

3.. From 16/07/2008 charging in my mobile not working and I submit the same on 18/07/2008 to Nokia Care (HCL), A-78, Sector-2, Noida for repair. My Mobile warranty is on (Ref. of Warranty is APAINY[protected], after one week Nokia Care executive told me that come after one week and collect your new mobile as the same mobile is not repairable. On 07/08/2008 they handover me mobile, but instead of repair of my mobile the new problem arises and the network not connected after put on the sim card I again submit the same (Job sheet no. [protected] Dt.11.08.2008) and assured me to come on 14/08/2008 to collect new set.
On 16/08/2008 I go to collect the same but they harassed me I told to provide the complain book but they not given and I telephonically lodged my complain on Nokia Care line on 30303838 complain no. is 2-39LGV V Dt.16/08/2008 at 11.23 am, to MR. Ravi, he told that my mobile will provide shortly and on 18/08/2008 I again go to collect but they not given and I again also telephonically complained on Nokia Care line 30303838 complain no. Re. 2-39RN45 Dt.18/08/2008 at 03:39 pm to Mr. Sadab, they told they can not take any action against this and I only wait for same. On 22/08/2008 I go to collect but I surprised very much they give me same set which again not connect with network and the executive told to submit again but not given any assurance when they will give. I again submit on the same time and a fresh job sheet issued (Job sheet no. [protected] Dt.22/08/2008, Serial Number [protected], Product Code 0548028)
Till today my mobile is under warranty and even till today I didn’t got my mobile and I m suffering without my mobile. I request u to do something for my mobile and my convenience.

So I request u to make a such and necessary steps and do the needful in my matter.

Regards,

Bhupendra Varshney
A-528/1, Indra Marg, Mandawali,
Delhi-110092
Mobile [protected]
Email [protected]@gmail.com

Moomal Bhati

from Kotputli, Rajasthan

Nokia N72 — Problem regarding the display

i would like to bring it your notice that since i have purchased this phone, i have changed the display 4 times and everytime even if it falls from a very low height the display goes away. i m really fed up of this phone, i have wasted around Rs.4500 over it, as i got it repaired 3 times, and today again it fell and the same problem has arised. so i want to ask you that wat should i do to over come this problem completly? i purchased this phone in 2007. it would be really appreciated if you can solve the problem as quick as possible.
Thank you

Amit_1234

from Mumbai, Maharashtra

I have N72 Mobile . Mobile Display is not there. what is the cost of Original Display.

Virendra singh

from Bengaluru, Karnataka

N72 — Nokia 72 repair from Nokia Priority centre

Hi,

I have given my N72 to Nokia priority centre at residency road Opposite Bangalore Club, Bangalore. At the time of giving phone they told me that it will cost you Rs 550 but later on they charged me Rs. 1950 and refused to give me the written proof of what they have changed.They told me that they have changed the the Display connector.And after 3 days I faced the same problem in my N72.
I felt cheated but not able to do anything

my complain no was [protected]/13.