[Resolved]  Nokia N72 — after five days of purchase it was switched off permanently and also it was not working properly like slow,sound problem

I bought a New Nokia N72 (ESN no.- [protected], prod. code[protected] Mobile Phone on 25 APRIL 2008 from HOT SPOTS RETAILS PVT. LTD. G-25/26, Agarwal Mellinenium Tower, Pitampura, New Delhi-85.
Tel:-91-[protected].

And after five days my mobile phone is going switched off mode permanently (it was working very slow, its speaker sound was very low and it got switched off permanently)
I submited the phone to Nokia Serviece Center "Ace Communication, 13 kapil vihar pitam pura delhi".
But till date i didnt recieve the mobile set.

I tried to contact Nokia many times through different medium i.e. Phone, through internet, I also visited to Service Centre daily in a days to check the status of my report but not a single person who say the truth that what is going on, when i will recieve my phone or not.
My jobsheet number is[protected]/080506/23 given by Nokia
care. ASC no.- 015_434038


I am without a phone for approx a month, which is a basic need for life.
Due to this I am going through mental stress and lot of inconvenience as I have other liabilities too and important work to do. Due to not availability of my Phone I am unable to Contact anyone and wise versa, and I lost Rs.10000 to Rs.12, 000 in these days, who will responsible for this.

Now I am fully dissatisfy with the services and need to get my Phone Replaced (new set), or my amount with the suitable interest rate and compensation, else I will file a complaint with the Consumer Court under the Consumer Protection Act of 1986.

I seek compensation for the mental agony caused due to his deficiency in services and inconvenience faced due to no availability of my Phone for almost one month.

Ajay/Tarun

pitampura, new delhi
E-mail: ajay.mca.[protected]@gmail.com
phone no.- [protected]