[Resolved] Nokia N73 — False replacement of camera | |
Job Sheet No:[protected]/091207/17 on 7th December 09 "NOKIA SERVICE CENTER"-Care Solutions: Shop No 5& 6, Plot No. 135, Malviya Nagar, Bhopal I had given my nokia n73 of IMEI no: [protected] for software update as when I was updating the phone using my personal internet,and due to some reasons the update couldn't succeed and the phone went dead.Then I deposited the phone in Nokia Care. In the evening when I went to nokia service center the phone was updated successfully but when I switched on the camera the screen got blank.. Before the submission of he handset there was no problem regarding the camera but when the cellphone was handed to me the camera was not working and the officials say that the camera has been damaged before it was brought to the center and they cannot replace it because the phone was dead when handed to them. Now they are saying that they will replace it for Rs 1500 The latest photo clicked by the camera is attached below Help me out Prabhash Arvind Verma [protected] Bhopal Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
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Job Sheet No:[protected]/091207/17 on 7th December 09
"NOKIA SERVICE CENTER"-Care Solutions: Shop No 5& 6, Plot No. 135, Malviya Nagar, Bhopal
I had given my nokia n73 of IMEI no: [protected] for software update as when I was updating the phone using my personal internet, and due to some reasons the update couldn't succeed and the phone went dead.Then I deposited the phone in Nokia Care. In the evening when I went to nokia service center the phone was updated successfully but when I switched on the camera the screen got blank.. Before the submission of he handset there was no problem regarding the camera but when the cellphone was handed to me the camera was not working and the officials say that the camera has been damaged before it was brought to the center and they cannot replace it because the phone was dead when handed to them.
When I said that i dont want to replace the camera they said that for the software updation they will make a bill of Rs 220.
But I agreed for the repair of the camera and then they repaired it making a bill of rs 750 explaining me the the details as 220 rs for software updation, 250 rs of camera repair and 270 as the labour charge. When i came back to my place today in the evening with the handset i found that the keypad light was not working and the memory card was not clipping in the memory card slot. Immediatly at 5.00 pm i went back to them.they said that they will repair it for no cost. When I came back to the center at 7-00 pm they said that they will have to replace the whole U.I. for rs 1200. I din't agree and when I asked them to give the full details of the components changed.
They said that the bill is made without the addition of the service tax and then they made a new bill of rs 958 with the details of software upgrade as 150+15rs tax (which was said rs220 before), UI repair as rs 365(which was not repaired rather it was more damaged), camera repair as 340(which was repaired successfully but was at more cost than before) and a service tax of 12.5% as 88 which should be total of 750+tax of 12.5% which is rs 100 approx more than the actual bill..
these nokia care customer care are befooling us..
"NOKIA SERVICE CENTER"-Care Solutions: Shop No 5& 6, Plot No. 135, Malviya Nagar, Bhopal
I had given my nokia n73 of IMEI no: [protected] for software update as when I was updating the phone using my personal internet, and due to some reasons the update couldn't succeed and the phone went dead.Then I deposited the phone in Nokia Care. In the evening when I went to nokia service center the phone was updated successfully but when I switched on the camera the screen got blank.. Before the submission of he handset there was no problem regarding the camera but when the cellphone was handed to me the camera was not working and the officials say that the camera has been damaged before it was brought to the center and they cannot replace it because the phone was dead when handed to them.
When I said that i dont want to replace the camera they said that for the software updation they will make a bill of Rs 220.
But I agreed for the repair of the camera and then they repaired it making a bill of rs 750 explaining me the the details as 220 rs for software updation, 250 rs of camera repair and 270 as the labour charge. When i came back to my place today in the evening with the handset i found that the keypad light was not working and the memory card was not clipping in the memory card slot. Immediatly at 5.00 pm i went back to them.they said that they will repair it for no cost. When I came back to the center at 7-00 pm they said that they will have to replace the whole U.I. for rs 1200. I din't agree and when I asked them to give the full details of the components changed.
They said that the bill is made without the addition of the service tax and then they made a new bill of rs 958 with the details of software upgrade as 150+15rs tax (which was said rs220 before), UI repair as rs 365(which was not repaired rather it was more damaged), camera repair as 340(which was repaired successfully but was at more cost than before) and a service tax of 12.5% as 88 which should be total of 750+tax of 12.5% which is rs 100 approx more than the actual bill..
these nokia care customer care are befooling us..
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