[Resolved]  Nokia N73 Music Edition — Complaint regarding faulty nokia handset

Sir,
I require your help against Nokia. I have purchased a Nokia handset N73 music edition for myself on 9th November, 2007. From day one I am facing problem in it. It restarts every now and then. Firstly I mailed my complaint to Nokia on 12th November as it was Diwali and I had to go out of Mumbai(my home town). They advised me in the reply mail to take it to nearest care centre. Immediately on returning to Mumbai on 22nd Nov,07 I took the handset to the Nokia Care Center, Borivali but since their server was down I had to take it back, then I took on 23, Nov '07(comp no.[protected]/071123/7). They told me it's a software problem, thereafter they returned me the same day
after formating and re-installing the software. But on the same day I found that my problem was not solved and I had to again carry it to care centre on 24th, Nov(comp No.[protected]/071124/24). They again kept it for observation and said it will take 2-3 days. Same day i.e. on 24th Nov, 07, I registered the complaint (No. 2-2MWIW5) With Nokia office at Banglore (ph no.[protected]). Then I came to know that my handset was forwarded to their head office. In between I regularly made calls to inquire about it but got no positive responses. Again on 1st Dec, '07 I gave a call to Nokia to check the status, I was told that I would get my handset not before 10th, Dec '07. Sir, I want you to please take my case as I am facing lot of mental agony even after purchasing a new handset from an authorised dealer. I am a working woman and being left without a phone for last almost a month. I am also a patient of migraine and am suffering a lot due to this problem.
Kindly hear to my plea and solve my problem. I had to spend lot of
money on complaints and travelling to care centre after purchasing an higher end handset for Rs.15000/-.
I would be happy if I get my money back or a new handset in
replacement at the earliest.

Thanking you in anticipation

Mrs. Shruti Manoj Daftardar
Contact No.: [protected]/[protected]/[protected]