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[Resolved]  Nokia N73 Music Edition Mobile — mobile service complaint

Sir,
Im AKASH AGARWAL from Hyderabad. I was facing some camera problem with my four months old nokia N73 music edition. The camera of the mobile did not work at times and the screen kept coming and going. I was facing this problem since a long time so I had submitted my handset at the nokia care at 6-3-883/5 Panjagutta, Hyderabad. I got the handset back on the same day but soon after few days I found the problem still persisting so I again submitted my handset at the same nokia care on the 31/12/2007 and was given the delivery date of 07/01/08. On reaching the nokia care on the date of delivery I was told that my handset could not be repaired and will be swapped and was told to come on the 10/01/08 to collect the replaced handset. On reaching the nokia care on the promised date I was told that stock of the replacements has not yet come and was assured I will be given the replaced handset on 21/01/05. Getting tired by the false promises I tried filling a complain through nokia telephone helpline but was told that the job sheet no. given to me was not computerized and I must get the computerized no. from the same nokia care for filling a complain. On reaching the nokia care again I was not given the computerized job sheet no. but was promised in writing that I will receive my handset on 25/01/08. To my surprise I receive a call from the same nokia care on 24/01/08 saying that the stock still has not come and now I will receive my replaced handset on 31/01/08.sir I don’t have words to express my anger. You can very well understand my position right now. For the whole one month my handset is with nokia care and it is still with them. I never expected this kind of response from nokia. How many times do I visit nokia care leaving all my work? Kindly take the due action and reply as soon as possible.

AKASH AGARWAL ([protected])
NOKIA N73music edition
IMEI No. [protected]
JOB SHEET No. 53261
Complaint marked as Resolved Aug 13, 2020
Complaint comments  15 CommentsShareTweet

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Nokia GSM handset Model 2630 — New set ig getting Hanged

i purchased a brand new NOKIA 2630 GSM mobile handset from Nokia Priority at Yamuna Nagar (Haryana) with IMEI no as [protected] on 22 Jan 2008. This set is not working satisfactorily. The operating system is getting Hanged (struck) in last operatoin and does not come out of it.. The battery has to be removed from the set to restart only. This problem was shown to local Nokia priority but there was no satisfacotry solution or reply from them. please help me
Sir,
Im AKASH AGARWAL from Hyderabad. I was facing some camera problem with my four months old nokia N73 music edition. The camera of the mobile did not work at times and the screen kept coming and going. I was facing this problem since a long time so I had submitted my handset at the nokia care at HCL Infinet Ltd ,G1/G2 Venkat plaza, 6-3-883/5, Panjagutta, Hyderabad. I got the handset back on the same day but soon after few days I found the problem still persisting so I again submitted my handset at the same nokia care on the 31/12/2007 and was given the delivery date of 07/01/08. On reaching the nokia care on the date of delivery I was told that my handset could not be repaired and will be swapped and was told to come on the 10/01/08 to collect the replaced handset. On reaching the nokia care on the promised date I was told that stock of the replacements has not yet come and was assured I will be given the replaced handset on 21/01/05. Getting tired by the false promises I tried filling a complain through nokia telephone helpline but was told that the job sheet no. given to me was not computerized and I must get the computerized no. from the same nokia care for filling a complain. On reaching the nokia care again I was not given the computerized job sheet no. but was promised in writing that I will receive my handset on 25/01/08. To my surprise I receive a call from the same nokia care on 24/01/08 saying that the stock still has not come and now I will receive my replaced handset on 31/01/08.sir I don’t have words to express my anger. You can very well understand my position right now. For the whole one month my handset is with nokia care and it is still with them. I never expected this kind of response from nokia. How many times do I visit nokia care leaving all my work? If even now nothing is done I will proceed to consumer court and will claim damages. Kindly take the due action and reply as soon as possible.

AKASH AGARWAL ([protected])sss
NOKIA N73music edition
IMEI No. [protected]
JOB SHEET No. 53261
Sir,
Im Kaushik sahu from Kolkata. I was facing some F.M problem with my four months old nokia 5200 phone. The F.M of the mobile have no output sound. I was facing this problem since a long time so I had submitted my handset at the nokia care at 26/2Hindustan Park,Near hindustan Park Fire Brigade,Gariahat, Kolkata-700029. I got the handset back on the same day but soon after few days I found the problem still persisting so I again submitted my handset at the same nokia care on the 1/01/2008and was given the delivery date of 20/01/08. On reaching the nokia care on the date of delivery I was told that my handset could not be repaired and will be swapped and was told to come on the 1/02/2008 to collect the replaced handset. On reaching the nokia care on the promised date I was told that stock of the replacements has not yet come and was assured I will be given the replaced handset on next wednes day.On reaching the nokia care on the date of delivery I was told that my handset not come so next delevery date is next sater day and its continious going wednes ay,Sater day till today 23/02/08.sir I don’t have words to express my anger. You can very well understand my position right now. For the whole one and half month my handset is with nokia care and it is still with them. I never expected this kind of response from nokia. How many times do I visit nokia care leaving all my work? Kindly take the due action and reply as soon as possible.

Kaushik Sahu ([protected])
NOKIA 5200 Music Phone
IMEI No. [protected]
JOB SHEET No.[protected]/080101/3
When i installed any games in my N73ME mobile, the sound is not working . even i enabled the sound of game ,it's not working . I totally disappointed.
Sir,
Im Thirumurugan from Chennai. I was facing some game problem with my Six months old nokia N73 music edition. The game sound of the mobile did not work . I was facing this problem since a time of buying . You can very well understand my position right now. I never expected this kind of problem from nokia.
Dear sir,

I have a serious grievance against one of the nokia care center in South Kolkata. I bought a nokia n72 mobile phone from Nokia priority. It was working fine, however after 6 months my mbile started getting hanged. I took it to the Nokia Care center at 26/2 Hindustan park, Gariahat, Kolkata- 29 (near fire brigade). The customer care agents told me they will repair it and will return it to me within 2 to 3 business days. My harassment started from that point of time. I had t go there 10 times to get it back and everytime they gave it back without repairing it. At last one day they told me that mobile cannot be repaired and they insisted me to take an old worn out mobile which I refused to take. They told that the phone is old. I demanded my original cell back to me. They funny part is that I was informed that it is no more in India and that they have transported it to Sinapore. However after lot of harassment and conversation they finally gave it back.

Then I moved to a different care center and to my utter astosishment they got it repaired just within 1 day and told me that it was just a problem with the software of the pone. I request you to take some steps against the nokia care center in hindusthan park, so that we are not misguided by some inefficient agents. Please do not spoil the reputation Nokia has earned.

I. Sengupta
Dear Sir,

I am submitting my mobile NOKIA N76 to nokia care Gariathat office on 09/08/08 JOB SHEET No. 10 for the problem of no display in front screen. I am very unsatisfied for their service, they are not giving any response of my phone call & they so many times give me the confirmation of delivery date of my mobile. But still I am waiting for my mobile,
Kindly take action against that care centre.

Yuors faithfully
ARUP DASGUPTA (033 [protected])
N76
IMEI NO. [protected]
I am the abovenamed, purchased a NOKIA N73 (basic) mobile phone just three days ago from a reputed departmental stores in the city of Abu Dhabi in the UAE. I bought this mobile with a lot of happiness and confident. But eversince I purchaed, it gives me a lot of disppointments! namely, when I have been on overseas calls the phone abruptly hang out and does not immediately switch on. It happened to me more than three times during that three days period. The secong thing being, when I was trying to take a photo, again the phone hags out and after that it never came back to it's original mode. The screen remains blue and nothing appears. Althouhg I am able to receive cxalls, no calls can be made and it is great dissappointment and I deeply regret why did I buy this phone.

Therefore, I shall be thankful enough to the authorities if any meaningful steps are taken to repleace this phone with immediate effect. The local agents are M/s. Emirates Computers L.L.C. in the UAE.

Your swift and favourable response will be highly appreciated.

Regards
Bernard.
i, ANUJ SINGH, WOULD LIKE TO BRING THIS TO YOUR NOTICE THAT THE NOKIA CARE NEAR HINDUSTAN PARK FIRE BRIGADE GARIAHAT LACKS THE BASIC RULE OF CUSTOMER SATISFACTION.I GAVE MY NOKIA N72 HANDSET (PURCHASED ON 7/7/2008) FOR SOME SOFTWARE DOWNLOADS TO THE ABOVE MENTIONED CENTER AND WAS ASKED TO COME THE VERY SAME DAY FOR DELIVERY. THERE SOME PERSON BY THE NAME OF RIZWAN TOLD ME THAT MY PHONE MEMORY WOULD BE COMPLETELY ERASED BECAUSE OF THE WORK. I AGREED TO THAT AS ALREADY TOOK MY BACKUP. ON REACHING THE NOKIA CARE CENTER AT THE MENTIONED TIEM I GOT BACK MY HANDSET.BUT TO MY UTTER ASTONISHMENT I FOUND THAT THE FACIAL OF MY HANSET WAS CHANGED WITHOUT MY PERMISSION. I GAVE IT BACK TO THEM FOR REINSTATING MY PREVIOUS FACIAL. THEN UPON RECEIVING IT I FOUND MY HANDSET NOT WORKING. WHEN I GAVE IT BACK TO THEM THEN AND THERE ONLY THEY KEPT ME WAITING FOR NEARLY AN HOUR AND THEN SAY THAT MY HANDSET IS DEAD AND NEEDS TO BE SENT TO THE HEADOFFICE IN KOLKATA AND THAT IT WOULD TAKE A MINIMUM OF 15 DAYS FOR REPAIRS.WHEN I PRESSURESIED THEM FOR A SPARE SET I WAS PROVIDED A NOKIA2650 WITH IMEI NO.[protected]. THE PHONE IS IN UTTER PATHETRIC CONDITION AND DOES NOT RECEIVE SINGALS INSIDE ROOMS.STILL I AGREED TO IT.WHAT MADE ME MORE ANGRY WAS THAT THE FIRST HANDED OVER ME MY HANDSET EVEN WITHOUT CHECKING IT AND THEN THEY ARGUE WITH EM THAT MY HANDSET WAS WORKING FINE TILL THAT MOMENT.BUT FTER I STUCK TO MY POINT THEY WERE COMPELLED TO AGREE THAT MY HANDSET WENT DEAD WHILE THE WORK WAS ON. AND WHEN I WENT TO THERE BRANCH ON 4/9/2008 TO VERIFY THE STATUS OF MY HANDSET THEY TELL ME THAT IT WOULD TAKE THEM ANOTHER WEEK. AND I AM PRETTY SURE THAT WHEN I RECIEVE MY HANDSET THERE IS GOING TO BE SOME DEFECTS IN MY SET WHICH WERE NOT THERE TILL THE TIME I DEPOSITED MY HANDSET WITH THEM.I M VERY MUCH DISSATISFIED WITH THEIR CUSTOMER HANDLING. AND WHENEVER I HAVE BEEN TO THEIR BRANCH I HAVE SEEN PEOPLE ARGUING WITH THEM ON THEIR JOB GUARANTEE, SERVIVE, COMMITMENT.I MYSELF HAVE WITNESS PEOPLE SAYING THAT THEY HAVE NOT RECEIVED THEIR HANDSETS EVEN AFTER 5 MONTHS FRONM THE EXPECTED DATE OF DELIVERY. EVEN THIER PROPREITOR Mr. ABHISHEK SEEMS LITTLE CONCERNED OVER THE PLIGHT OF THE CUSTOMERS. IT WOULD BE VERY THANKFUL OF YOU IF SOME ACTION IS TAKEN AGAINST THEM.

ANUJ SINGH
[protected]
HANDSET N72
IMEI NO. [protected]
DATE OF DEPOSIT 21/8/2008
TARGET DATE OF DELIVEY 22/8/2008
i, ANUJ SINGH, WOULD LIKE TO BRING THIS TO YOUR NOTICE THAT THE NOKIA CARE NEAR HINDUSTAN PARK FIRE BRIGADE GARIAHAT LACKS THE BASIC RULE OF CUSTOMER SATISFACTION.I GAVE MY NOKIA N72 HANDSET (PURCHASED ON 7/7/2008) FOR SOME SOFTWARE DOWNLOADS TO THE ABOVE MENTIONED CENTER AND WAS ASKED TO COME THE VERY SAME DAY FOR DELIVERY. THERE SOME PERSON BY THE NAME OF RIZWAN TOLD ME THAT MY PHONE MEMORY WOULD BE COMPLETELY ERASED BECAUSE OF THE WORK. I AGREED TO THAT AS ALREADY TOOK MY BACKUP. ON REACHING THE NOKIA CARE CENTER AT THE MENTIONED TIEM I GOT BACK MY HANDSET.BUT TO MY UTTER ASTONISHMENT I FOUND THAT THE FACIAL OF MY HANSET WAS CHANGED WITHOUT MY PERMISSION. I GAVE IT BACK TO THEM FOR REINSTATING MY PREVIOUS FACIAL. THEN UPON RECEIVING IT I FOUND MY HANDSET NOT WORKING. WHEN I GAVE IT BACK TO THEM THEN AND THERE ONLY THEY KEPT ME WAITING FOR NEARLY AN HOUR AND THEN SAY THAT MY HANDSET IS DEAD AND NEEDS TO BE SENT TO THE HEADOFFICE IN KOLKATA AND THAT IT WOULD TAKE A MINIMUM OF 15 DAYS FOR REPAIRS.WHEN I PRESSURESIED THEM FOR A SPARE SET I WAS PROVIDED A NOKIA2650 WITH IMEI NO.[protected]. THE PHONE IS IN UTTER PATHETRIC CONDITION AND DOES NOT RECEIVE SINGALS INSIDE ROOMS.STILL I AGREED TO IT.WHAT MADE ME MORE ANGRY WAS THAT THE FIRST HANDED OVER ME MY HANDSET EVEN WITHOUT CHECKING IT AND THEN THEY ARGUE WITH EM THAT MY HANDSET WAS WORKING FINE TILL THAT MOMENT.BUT FTER I STUCK TO MY POINT THEY WERE COMPELLED TO AGREE THAT MY HANDSET WENT DEAD WHILE THE WORK WAS ON. AND WHEN I WENT TO THERE BRANCH ON 4/9/2008 TO VERIFY THE STATUS OF MY HANDSET THEY TELL ME THAT IT WOULD TAKE THEM ANOTHER WEEK. AND I AM PRETTY SURE THAT WHEN I RECIEVE MY HANDSET THERE IS GOING TO BE SOME DEFECTS IN MY SET WHICH WERE NOT THERE TILL THE TIME I DEPOSITED MY HANDSET WITH THEM.I M VERY MUCH DISSATISFIED WITH THEIR CUSTOMER HANDLING. AND WHENEVER I HAVE BEEN TO THEIR BRANCH I HAVE SEEN PEOPLE ARGUING WITH THEM ON THEIR JOB GUARANTEE, SERVIVE, COMMITMENT.I MYSELF HAVE WITNESS PEOPLE SAYING THAT THEY HAVE NOT RECEIVED THEIR HANDSETS EVEN AFTER 5 MONTHS FRONM THE EXPECTED DATE OF DELIVERY. EVEN THIER PROPREITOR Mr. ABHISHEK SEEMS LITTLE CONCERNED OVER THE PLIGHT OF THE CUSTOMERS. IT WOULD BE VERY THANKFUL OF YOU IF SOME ACTION IS TAKEN AGAINST THEM.

ANUJ SINGH
[protected]
HANDSET N72
IMEI NO. [protected]
DATE OF DEPOSIT 21/8/2008
TARGET DATE OF DELIVEY 22/8/2008
JOB SHHET NO.[protected]/080821/7
Nokia Corporation


Dear Sir, 22.09.08




I have purchased the NOKIA N-72, from a authorized mobile dealer Shop (A.G. Marketing, Shibpur, Howrah on[protected]their Bill No: 32-0N-08-09). My handset I.M.E.I. No: is [protected]

The said phone, after using only 4 months developed problems like - Hang problem, Music File not working, Database Corruption etc.

I have taken the phone to your authorized Service center at Kolkata,

at M/s. Infotel Services, Infotel Services

26/2, Hindustan Park, Near Hindustan Park Fire Brigade, Gariahat, Kolkata – 700029 Kolkata (South)

Kolkata (South)

Phone: [protected] [protected]

Fax: [protected]

[protected]

E-mail: [protected]@nokiacareindia.com on 18.09.2008 and the above service center has issued a job sheet no:[protected]/080918/19 dated 18.09.08, time 11:44 A.M they have noted all the requisite problems in their job-sheet and also noted the IMEI no of my handset and given me time for delivery on 19.09.2008.

On 19.09.08, I have gone to the service center personally and enquired and they could not give delivery on that date. Thereafter, with repetitive telephone to your call center and the service center, no one gave me any firm date of delivery.

Ultimately, today (22.09.08), I have gone to the service center at 10:15 in the morning and presented the job sheet for delivery of the handset. They have produced me a different handset bearing No: I.M.E.I. [protected]. The set is much old and altogether discolored and wornout.

Promptly, I refused to take delivery of the same, but your people has told that the handset which I have submitted was not repairable and hence could be replaced by this old service handset. They also threatened that if I do not take delivery of the same, they will not be able to deliver me the original handset.
I have under compulsion taken delivery of the same and ask copies of the job sheet which they have refused to give. On persuasion, I got a Xerox copy of the job sheet and I have signed the sheet but with comments “subject to verification” and replacement of another set in place of my original one.

The said replaced set, is complete worthless set and full of the earlier vices (getting hang again and not working). Being frustrated, I have telephoned your customer care,[protected] and talked to your customer care executive “Ms. Krishna”, who has taken a note of it and advised me to again approach the service center for repair.

Now as a consumer I feel that:

1. There is no iota of doubt that you are completely negligent in service.

2. Your authorized service center befooling the customers without taking any repairing jobs.

3. That your service center has replaced my 4 month old set by another worn-out set and compelled me to accept the same which is purported to be an untrustworthy act beyond your authority and jurisdiction.

4. The above-replaced set is also not working. It is another deceitful act.

5. My valuable time is wasted for approach and repetitive approach to your service center.

6. I completely make you people responsible for all this harassment. I want to get back my original handset bearing original IMEI duly repaired or a new handset or refund back of money towards the cost of my hand set for Rs. 7625/-.

7. If I don’t get any reply within 3 days from today, I will be taking recourse to appropriate legal forum, which please note.



Anirban Chakrabarty

1/1, Carry Road

Chatterjeehat.

Howrah-711104

Mobile No: [protected]
URGENT
November 6, 2008
Chief Manager
Infotel Services
26/2 Hindustan Park, Near Hindustan
Park Fire Brigade
Gariahat
Kolkata 700 029
Email:[protected]@nokiacareindia.com
Dear Sir,

Sub: Request for intervention vis-à-vis unacceptably long delay in repair of
Nokia GSM Model 2630

Ref: Service Job Sheet No. of Infotel Services[protected]/081015/15 dtd. 15.10.08

Please note that while the target delivery date mentioned in the Service Job Sheet was 16.10.08 and which was subsequently amended to 27.10.08 after a couple of personal visits / follow ups, sustained follow ups and requests thereafter have drawn blank, making the exercise frustrating and humiliating.

There appears to be total lack of communication between Infotel Services and your Main Repair Shop.

Be that as it may, as a long time user of Nokia Sets I feel disenchanted and frustrated. Incidentally, the set is not even one year old.

May I expect some quick and positive development out of this cry of anguish?

Thanking you,

Yours truly,

MRS ANJU DAS
C/O [protected]@titagarh.biz
Contact NO:[protected]
Ref. Job Sheet No.[protected]/081015/15 dtd. 15.10.08 - Check Repair Status vide Web Page www.namscareonline.com/scripts/JobsheetStatus.aspx indicated on 10.11.08 that 'Your Handset is ready for collection". Even today on 13.11.08, Nokia Service Centre at Hindustan Park, Kolkata 700029 confirmed that the set continues to be defective. They are unable to give any possible date by which the set would ready for acual collection. Can you help? If not, let the set, which is not even one year old, be returned to me.
New set ig getting Hanged
i purchased a brand new NOKIA 2630 GSM mobile handset from Nokia Priority at Yamuna Nagar (Haryana) with IMEI no as [protected] on 22 Jan 2008. This set is not working satisfactorily. The operating system is getting Hanged (struck) in last operatoin and does not come out of it.. The battery has to be removed from the set to restart only. This problem was shown to local Nokia priority but there was no satisfacotry solution or reply from them. please help me


sir
i'm gaurav from ambala. s/w prob in ur h.set. agar software thik hai/naya hai to apke service provider(sim) ki prob hai aap apna sim change kigiye(kabhi-kabhi s.provider ki h.set ke sath configration nahi mitli). waiting ur reply.


thanxxxxxxxxxx
i m from nepal and facing problem regarding n73 music edition. my problem is with the display. not only me but most of my frens who got this mobile have same problem (about 10 o[censored]s). the problem is some dusty scratch at the center of display. the spot doesn't clear up even after cleaning. please anyone solve our problem.
Your response will be highly appreciated.
regards
dipesh

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