[Resolved]  Nokia N79 — 4 handsets in 50 days all defective

Dear Sir,

On 19 October 2009, I had purchased Nokia N79 (IMEI [protected]) for Rs. 16250 from Nokia Priority Dealer (Irla Branch, Mumbai).

After just 45 odd days, suddenly its display started flickering and went blank. I gave my mobile phone to Nokia Care Procom Services, Dadar(W), Mumbai on 02-DEC-2009. They told me that the handset shall go to Delhi for repair work. I got my handset after 15 days back on 16-DEC-2009. They gave me a new swapped handset (2nd handset, IMEI [protected]).

Within a two weeks time the new handset again had exactly the same display problem. So I again went to same Nokia Care on 2-JAN-2010. They sent it to Delhi for repairing and gave me second swapped handset (3rd handset, IMEI [protected]) on 11-JAN-2010.

On the same day itself I observed that the new handset was unable to read my memory card. I showed the same to Nokia Care at that very moment. They gave me one more job sheet and told me to come back after a week. So on 19-JAN-2010 I went to collect my handset. They gave me one more swapped handset (4th handset, IMEI [protected]).

On the same day I discovered that this piece also had its share of problems. The camera/video images are flickering.

I have got 4 handsets (Nokia N79) within just 50 days and still the new handset which I presently have, is giving camera problem. What is the guarantee that such problems won’t occur in the future handsets which I receive? I seriously doubt that the swap handset which you provide ever goes for quality check.

I went for the “Nokia Brand” over others as it is the most respected one in the market. But, this kind of experience with your product has left me highly disappointed.

I am totally dissatisfied with Nokia service as well as the handset N79. I had to suffer mental harassment and also lost my time in frequent visits to Nokia Care and in calling Nokia Helpline.

I am expecting to get a new model (not N79 anymore) of same price range of my choice or else provide me with compensation of full bill amount (Rs. 16250) of the mobile.

I hope that you will look into this matter and do the needful ASAP, so that I don’t have to encounter any further inconvenience.

Yours faithfully,
Sahir Hadkar
Mail : sahir.[protected]@gmail.com
Mobile Number : [protected]
C/27, Konkan Nagar,
Prakash Kotnis Marg,
Mahim, Mumbai 400 016.