[Resolved]  Nokia N8 — lack of service and repair

Address:

Mumbai City, Maharashtra

Dear Sir ,

This is in regards with , my job sheet number[protected]/110608/24 emei number [protected] . my nokia N8 phone use to hang so i went to have a software update to RS TELICOM ,Shop no 104 ,Kumar funshop ,hindmata ,Dadar mumbai 400014 . and . when software update happened the OVI store of my phone disappeared when i tried to download and install it , it was not happening . so i visited your above mentioned service centre four times and all the time they told me to do a software update .On 6th of june they told me they will have to send the phone to IMC delhi for repair . so i submitted my phone on the very date . on 21 when i went to collect my phone they gave me a fone with scratches on it and told me they have changed my mother board . i did not collected my phone as defects on it . Then they told me to wait for another 10 days . i again i went to the service centre on 1st july . they gave me a green colour phone . my phone was black colour i choose a black colour phone and i payed for a black colour phone. they how can i accepting a green one . my EMEI NUMBER also changed . my phone is in warranty and why is it that i am getting a assembled phone with a different mother board and a different body i went with nokia cos of its brand name if i need a assembled phone i could had gone for china phone with lesser price . when questioned the executive told me that the manager was not in office had gone for some personal work and forgot his fone in the office . there where no means to contact him so i had to wait for 2 hour yet he did not showed up . i called your help line on[protected] , there to they told me they have taken my complaint and i will get the call by 5th of july i did not received any call. when i called them today they said my number was not available . i was getting calls from all other numbers so its hard to believe that my number was not working .

I purchased my phone so i could get utility from it not to keep it with your service centre. but its been a month my phone is with the service centre. i even requested a DOA but it was not granted to me.
how can i accept a phone of different emei number and after all of this incident i need a box seal pack or my own phone with my own emei number . i will not accept a assembled phone I request you to look in to the matter and revert back to me ASAP or i will be compelled to go to a proper consumer forum for justice . i made the executive of RS Telecom to write the entire incident on the very job sheet of how i was mentally harassed
Regards

Ronald Dsouza
Mobile number [protected]
Address 19/2 Karolia mension , ST Paul street , Dadar mumbai 400014
Email Id [protected]@gmail.com