[Resolved]  Nokia N81 — Keypad, Volume Key, Ring sound very low

My Job Sheet No : 11070

I had purchased Nokia N81 at the Mobile Store at Kodambakkam on 05/08/2008. The warranty period is for one year. I am facing problem with my mobile like, the keypad is not working, volume key is not working, the volume sound is very low. I had given my mobile for service at Nokia Care [Raksha Impex] on 28.04.2009. I was been told that they would give my mobile within 2 days. I called on 04/05/09 @[protected] to the service centre to know the status about my mobile Nokia N81. They said i could collect it on 05/05/2009. When i called today [05/05/09] they told me today is an official holiday and only the back end is working, hence i could collect my mobile on 06/05/09. I am not interested to collect the same mobile. I request you to kindly replace me a new mobile with immediate effect.

Please revert for my query.