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[Resolved]  Nokia N81 — Problems with phone within one month of purchase

Hi,

I purchased Nokia N81 phone on 3-Apr-2008. I started facing problems with the phone within 2 weeks o[censored]sage.
1) The phone performance is really very very poor. The phone is very slow and sometimes it just hangs. I got the phone with a memory card of 2 GB and more than 1GB is free currently but still the phone is pathetically slow. The main problem i faced was that whenever i got a call and when i tried to pick it up the phone just displayed "NOT ALLOWED" and the called used to get disconnected. Sometimes the phone used to simply hang and i had to remove the battery to restart it.

2) The next problem i faced was with the display of the phone within 2 weeks of purchase. While using my phone the display just went off, i tried restarting the phone and tried everything i could but the display just didn't come. After an hour or so automatically the display came. Again the same thing happen the same day. That time i thought enough is enough and went to the customer care.

I have the following opinion regarding the customer care:-
1) They are VERY VERY RUDE. They just take everyone for granted. They speak as if they are doing some favour for us. I submitted my phone for repairs on 26-Apr-08. After 2-3 days they said 3 parts in the phone have to be replaced first is the Display chip, second one is some part in the keypad (i dont know what was it) and the third one is god knows what and they said since one part is not available it will take soetime. After 2 weeks of listening to their rubbish reasons and after much fighting (listening to their rude answers) i got a standby phone. I dont understand how come a Nokia part is not available with NOKIA for 3-4 weeks!!!

2) It is absolutely useless going to them, they solved the display issue (as of now the display is working) but they didn't solve my phone problem (The phone is still hanging, its not even 2-3 days i got my phone back). I got my phone back on 15-May-08.

All in all i would suggest if you are going for a Nokia phone and if you face any problem with the phone and you have to face their customer service then you will have the share of your pie. THEY ARE REALLY PATHETIC AND RUDE!!!
I would suggest unless their customer service improves we shouldn't purchase their phones as they are taking their customers for granted.

Since a mobile phone is an electronic instrument i am not saying it wont face any issue but if it does then they should handle it properly and not rudely. They should solve the problem if its in warranty and if it cannot be done then they should provide a replacement.
I have decided if nothing happens and they are not ready to repair my phone i will even go to the consumer court!!

I have decided one thing i would never go for a NOKIA again (atleast not the latest models) and will prefer going with SONY ERICSSON.
Complaint marked as Resolved 2020-08-14 00:09:39
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Comments

You should try Nokia care in Indonesia. Before you tell them what the problem is, they tell you it will be a minimum of 3 months to repair, unless of course you want to pay the "administration" fee o[censored]S$100, cash, directly to the staff, in which case it will be quicker. Either way, whatever the problem is, it's your fault as the phone (and every other phone that enters the shop) has "water damage" inside and there fore the warranty is void. If you resist the urge to insert your Nokia into a novel new storage space, you could try contacting Nokia in an English speaking country in the hope they will understand or at least offer some advice. Hahahaha. Not our problem Sir, try your local Nokia care centre. Care??? I also, will NEVER purchase a Nokia again, i'd rather attach some string to 2 cans, never have I encountered a company with ruder, more dishonest (indonesia) arrogant and unhelpful customer services.

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