Nokia N82 - 1 — Expression of dissatisfaction on the Product, Service and the company

Address:

Hyderabad, Andhra Pradesh

Hello Sir/ Madam,

I’m Here with expressing my un happiness towards Your Product Nokia N82-1 Model. I was being cursed by the NOKIA as I bought this handset at your Priority showroom a year ago with 21,000/- and now I’m really effected with the software problem and no where sorted out Now I don’t like to lose my money. I would like to claim the concern and I want to get my money back for which I’m struggling for the ways…

My Problem is as follows.. It is just a software hang... I took it to the nearest Nokia care and showed it to them. They told me that we need to check it and this software will be up dated and nothing to worry about it. This cost you about 500/- for service and software up date required.

Now after a day I got it back and working fine... Suddenly same problem continued to come. I went to the same care (Mobi quest, Hyderabad.) and Informed about this. This time they took it and they told us we’ll do it again (Job Sheet No[protected]/100318/138, Date- 18/Mar/2010). I said yes and we‘ve proceeded for the same with out any charge. Now after 2 days They started telling me Your Mobile has got a software problem which cant be sorted out.. It’s a Level -4 Problem. We need to send it. As a costly mobile I okayed for it even they told us I‘ll be charged 5000/- for it.

After two days I got a message that your mobile is not repaired. Collect it. I was not happy at all with this. I approached them asking the reason they told me your mobile cant work. I was scared. How can I leave this mobile just for this silly software problem? It costs me 21,000/- I Just don’t want to shut up for this silly reasons any more. I approached Nokia care ([protected]) they suggested me to contact Nokia Service Center. These two are throwing me on one another. Is it fair? Is this a service Nokia would give a customer? My Phone is just a Year old. Now I want to lodge a complaint the Director, Customer care with cc to concern head.

I’m surprised how a Nokia Care, Service center is just not bothered about Nokia Customer? Where should I go now? Can I go to Samsung? Sony Ericson? Please suggest me where to go now? I’ll go accordingly.

PLEASE SUGGEST ME A FEASIBLE AND AFFORDABLE SOLUTION WHICH SERVES MY PURPOSE.

(Service Job sheet enclosed)